Calidad Total en la Atención Al Cliente PDF Download

Author: 'Vanesa Carolina Pérez Torres '
Publisher: Ideaspropias Editorial S.L.
ISBN: 8498393566
Category : Business & Economics
Languages : es
Pages : 106

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Book Description
La importancia de la atención al cliente para las empresas actuales se ha convertido en una importante ventaja competitiva que les permite mantenerse en el mercado, crecer y obtener rentabilidad. Esta ventaja atrae a los clientes y crea la confianza suficiente para que vuelvan a solicitar los productos y servicios ofrecidos por la empresa. Toda estrategia de marketing se dirige a conocer al cliente, sus necesidades y expectativas para adaptar sus productos y servicios a estas características. Es importante que el objetivo de la planificación y organización de la atención al cliente sea lograr la satisfacción de sus expectativas, cuidando cada momento de interacción en el ciclo del servicio. En este manual, que Ideaspropias Editorial le ofrece, se presentan una serie de contenidos que permitirán al lector adquirir las pautas necesarias para garantizar la excelencia en el servicio de atención al cliente.

Author: Gary Dessler
Publisher: Pearson Educación
ISBN: 9789684444881
Category : Business & Economics
Languages : en
Pages : 750

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Book Description
For Human Resource Management (HRM) and Personnel courses. The #1 best-selling HRM book in the market, Dessler's Human Resource Management provides a comprehensive review of personnel management concepts and practices in a highly readable form. This edition focuses on the high-performance organization building better, faster, more competitive organizations through HR; while continuing to offer practical applications that help all managers deal with their personnel-related responsibilities.

Author: Felipe Korzenny
Publisher: Taylor & Francis
ISBN: 1317422309
Category : Business & Economics
Languages : en
Pages : 507

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Book Description
Hispanic Marketing: The Power of the New Latino Consumer focuses on using cultural insights to connect with Latino consumers. Now in its third edition, the book provides marketers with the skills necessary to perform useful Hispanic market analysis and thus develop effective integrated marketing communication strategies. Brought to you by three leaders in the field of Hispanic Marketing, this third edition now includes: twenty-seven new case studies which emphasize digital marketing applications theories and discussions on recent changes to Hispanic culture and society concepts of social identity, motivation, cognitive learning, acculturation, technology adaptation and the influence of word of mouth in relation to the Hispanic market a brand new companion website for course instructors with PowerPoint slides, videos, testbank questions and assignment examples Replete with marketing strategies that tap into the passion of Hispanic consumers, this book is the perfect companion for anyone specializing in Hispanic marketing who aims to build a meaningful connection between their brand and target markets.

Author:
Publisher: Editorial Elearning, S.L.
ISBN:
Category :
Languages : en
Pages : 370

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Author: Gary Armstrong
Publisher: Pearson Educación
ISBN: 9789702604006
Category : Business & Economics
Languages : en
Pages : 686

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Book Description
Written for courses in Principles of Marketing at four-year and two-year colleges, this shorter overview aims to help students master the basic principles and practices of modern marketing in an enjoyable and practical way. Its coverage balances upon three essential pillars - (1) theory and concepts; (2) practices and applications; and (3) pedagogy - cultivating an efficient, effective teaching and learning environment. This sixth edition provides revised content throughout, and reflects the major trends and forces that are impacting marketing in this new, connected millennium. It includes new thinking and expanded coverage on a wide variety of topics, for example: relationship marketing; connecting technologies; the company value chain; value-delivery networks; and global marketing.

Author: José Antonio Pérez Fernández de Velasco
Publisher: ESIC Editorial
ISBN: 9788473561020
Category : Business & Economics
Languages : es
Pages : 272

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Author: Wendell L. French
Publisher: Pearson Educación
ISBN: 9789688805848
Category : Business & Economics
Languages : en
Pages : 394

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Book Description
French and Bell explore the improvement of organizations through planned, systematic, long-range efforts focused on the organization's culture and its human and social processes. They present a concise but comprehensive exposition of the theory, practice and research related to organization development. The Fifth Edition reflects recent developments, advances and expansions, and research.

Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 704

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Book Description

Author: Donna C. S. Summers
Publisher: Pearson Educación
ISBN: 9789702608134
Category : Business & Economics
Languages : en
Pages : 436

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Book Description
Designed to enable readers to recognize the cornerstones of creating and sustaining organizational effectiveness, the First Edition is based on key quality initiatives including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation. This book explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. For professionals with a career or interest in business, engineering, engineering technology, and quality management.

Author: Daniel Louis Meire
Publisher: Lulu.com
ISBN: 1300876646
Category : Business & Economics
Languages : es
Pages : 275

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Book Description
Este libro debía ser escrito porque la creación de nuevos Negocios es la solución a los numerosos problemas que conocen a nuestra época la casi totalidad de los Países en el Mundo y en América Latina. Por ejemplo la solución al problema del desempleo. Cuando uno tiene su propio Negocio, con sus clientes, sus ingresos...no busca trabajo. Es un desempleado menos en un país donde la tasa de desempleo es elevada. Tener su propio Negocio: su empresa de servicios, su consultora, su taller, su pequeña fábrica... es una solución que dará a todos estos jóvenes la oportunidad de poder proyectar un futuro promisorio al nivel personal, profesional y financiero. "No estoy ofreciendo un camino de rosas para quien quiere emprender". Pero cada persona, hombre o mujer, universitario o no, joven o menos joven, con o sin dinero...que tiene este libro en sus manos debe saber y convencerse que es posible. Y lo será.