Author: Paul Randolph Publisher: Bloomsbury Publishing ISBN: 1472922999 Category : Law Languages : en Pages : 224
Book Description
This practical guide, with a foreword by Nobel Laureate Archbishop Desmond Tutu, will assist those interested in conflict resolution to better understand the psychological processes of parties in conflict and mediation. As Randolph argues, psychology is increasingly perceived by lawyers as a vital tool for resolving conflicts in the litigation environment, whether in commercial, family, community or employment disputes. With an ever-growing demand for mediators across international borders, the psychologically-informed mediator can also provide much needed facilitation in global trade and peace negotiations, as well as being invaluable in helping to resolve a variety of political and international conflicts.
Author: Hal Movius Publisher: LifeTree Media ISBN: 1928055249 Category : Self-Help Languages : en Pages : 146
Book Description
Nobody loves conflict. Whether we’re negotiating a salary increase or trying to settle on which in-laws to spend the holidays with, there’s a lot at stake in any dispute beyond the points being argued over. While both sides are pushing for the result they want, there’s a very good chance that someone will feel unjustly treated, hurt or embarrassed along the way. Sometimes one or both parties lose their cool completely, doing damage to the relationship or on their own reputation. Even formal negotiations with nothing personal at stake can feel fraught with risk to the people involved. Many individuals go through life avoiding conflict and dreading confrontation. And yet, there is no escaping the need to negotiate with family members, employers, business partners and tradespeople. What if you could approach your next difficult conversation with genuine confidence that you can reach the best possible resolution without losing face or damaging your relationship with your counterpart? Confidence is not the same thing as self-esteem or bravado, according to psychologist and negotiation expert Hal Movius. To handle all of life’s negotiations more effectively and with less stress, Movius says, we need to develop confidence along three key dimensions: Mastery: The ability to plan for and to deploy optimal behaviours during a disagreement or negotiation Poise: The capacity to manage emotions in the moment Judgment: The knowledge to avoid the most common traps that befall negotiators – and the rest of us – as we think about the problem at hand and the other side’s behaviors. In Resolve: Negotiating Life’s Conflicts with Greater Confidence Movius provides effective tools to boost confidence in all three of these critical areas so you can be more effective in resolving any type of conflict, from spontaneous flare-ups at home to planned business negotiations. Drawing on decades of research in interpersonal psychology and recent advances in social neuroscience, Movius blends science-backed insight with practical techniques developed in his 25-year career as a mediator, negotiation trainer and coach. Readers will learn: That genuine confidence can be acquired, regardless of personality traits How to transform all sorts of conflicts, including influence challenges, into negotiations in order to resolve them more satisfactorily Strategies to use when the conflict is about beliefs or behaviors How to think like a negotiator, with strategies for planned conversations as well as spontaneous conflict How to recognize and respond to difficult emotional and manipulative tactics in counterparts How to cope with emotional flooding if you feel yourself becoming flustered in a dispute How to recognize common errors in judgment that we make before, during and after negotiations What drives the differences in how women and men negotiate The book also shares advice on bargaining with counterparts who act as if they don’t care about the relationship (and indeed may not); negotiating on behalf of others; and settling differences with those we are close to. Whether you negotiate for a living or only in your personal life, Resolve is the only guide you need to get safely and comfortably to the other side of any dispute.
Author: Mary Scannell Publisher: McGraw Hill Professional ISBN: 0071743669 Category : Business & Economics Languages : en Pages : 240
Book Description
Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities). Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line. Let The Big Book of Conflict-Resolution Games help you to: Build trust Foster morale Improve processes Overcome diversity issues And more Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.
Author: Rae A. Stonehouse Publisher: Live For Excellence Productions ISBN: 1998813908 Category : Self-Help Languages : en Pages : 49
Book Description
Conflicts are inevitable—but their outcomes don't have to be negative or destructive. Resolving Conflicts with Confidence equips you with a powerful blueprint for transforming disagreements into opportunities for deeper understanding, growth, and positive change. In this transformative guide, veteran nurse, inspirational speaker, and self-development expert Rae A. Stonehouse shares battle-tested strategies for navigating even the most complex conflicts with poise and resolution. Through profound insights, practical exercises, and relatable personal stories, you'll learn to: Understand the underlying dynamics driving conflicts and common barriers to resolution Develop assertive communication skills to express your needs clearly and respectfully Master the art of active listening to build empathy and validate others' perspectives Regulate emotions and facilitate constructive dialogue, even in high-stakes situations Find mutually beneficial solutions through creative problem-solving techniques Build trust, strengthen relationships, and foster more collaborative environments Whether you're struggling with workplace tensions, family disputes or simply seek to improve your communication skills, Resolving Conflicts with Confidence provides a comprehensive roadmap. Stonehouse's wisdom, rooted in over four decades of psychiatric nursing experience, will empower you to approach disagreements with confidence, turn conflicts into catalysts for growth, and create more meaningful connections. Embracing the principles in this book will not only resolve immediate conflicts but inspire those around you to adopt a more empathetic, collaborative approach—creating a powerful ripple effect of positive change. Take the first step towards becoming a master of conflict resolution and unlock deeper self-awareness, stronger relationships, and greater fulfillment.
Author: Wendy Grant Publisher: Collins & Brown ISBN: 9781843331759 Category : Conflict management Languages : en Pages : 0
Book Description
Take control of your life and avoid losing your cool at home, at work, and even in interactions with strangers. Filled with self-improvement and confidence-building exercises, inspirational case studies, creative visualizations, and practical suggestions, this jargon-free guide will help resolve many of the problems that are the root cause of conflict--including a basic lack of self-esteem. Look at the clashes that arise in intimate relationships, in families, and between friends, neighbors, co-workers, and strangers, and gain a better understanding of their causes. Once you know how and why conflicts occur, and have developed tools for avoiding them, you can better deal with daily discord and encourage a more peaceful state of mind and a better life.
Author: Gary T. Furlong Publisher: John Wiley & Sons ISBN: 0470678496 Category : Business & Economics Languages : en Pages : 275
Book Description
In real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique. Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your practice. This book bridges the gap between theory and practice and goes beyond just one single model to present a complete toolbox - a range of models that can be used to analyze, diagnose, and resolve conflict in any situation. It shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face. And it goes a step further, offering specific, practical guidance on how to intervene to resolve the conflict successfully. Each model provides a different and potentially useful angle on the problem, and includes worksheets and a step-by-step process to guide the reader in applying the tools. Offers eight models to help you understand the root causes of any conflict. Explains each model's focus, what kind of situations it can be useful in and, most importantly, what interventions are likely to help. Provides you with clear direction on what specific actions to choose to resolve a particular type of conflict effectively. Features a detailed case study throughout the book, to which each model is applied. Additional examples and case studies unique to each chapter give the reader a further chance to see the models in action. Includes practical tools and worksheets that you can use in working with these models in your practice. The Conflict Resolution Toolbox equips any practitioner to resolve a wide range of conflicts. Mediators, negotiators, lawyers, managers and supervisors, insurance adjusters, social workers, human resource and labour relations specialists, and others will have all the tools they need for successful conflict resolution.
Author: David Liddle Publisher: Kogan Page Publishers ISBN: 0749480890 Category : Business & Economics Languages : en Pages : 321
Book Description
Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall. Endorsed by the CIPD, Managing Conflict is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints. The first part of Managing Conflict covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. The second part of the book provides a blueprint for redefining resolution and building a culture of constructive conflict management, from designing a conflict management strategy and developing a formal resolution process to embedding mediation, engaging stakeholders and training managers in resolution and mediation skills. This book also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work. Packed with best practice case studies from major UK and global organizations, this is an indispensable guide for all HR professionals looking to resolve conflict in the workplace. Online supporting resources include a conflict health check tool, conflict cost calculator, and checklist for developing an internal mediation scheme.
Author: Nahla Yassine-Hamdan Publisher: Routledge ISBN: 1136658661 Category : Political Science Languages : en Pages : 333
Book Description
fills a gap in the market on conflict resolution in the Arab world examines conflict management in the Arab world through comparative case study analysis will be of much interest to students of conflict resolution, Middle Eastern politics, peace and conflict studies, security studies and IR
Author: Paul Randolph
Author: Hal Movius
Author: Mary Scannell
Author: Rae A. Stonehouse
Author: Wendy Grant
Author: Kwame Christian
Author: Gary T. Furlong
Author: Marna Owen
Author: David Liddle
Author: Nahla Yassine-Hamdan