Author: Francis O'Hara
Publisher: Cambridge University Press
ISBN: 9780521776882
Category : Foreign Language Study
Languages : en
Pages : 66
Book Description
This fifteen-unit course deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit and explaining how things work. A Student's Book and Audio CD are also available.