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Author: Susan M. Chandler Publisher: University of Hawaii Press ISBN: 0824835018 Category : Political Science Languages : en Pages : 132
Book Description
Backstage in a Bureaucracy provides a first-hand day-to-day look at running a large bureaucracy. Susan Chandler candidly shares her experiences while serving as director of the Hawai‘i State Department of Human Services for eight years, while Richard Pratt, a public administration professor and advisor to numerous public and private organizations here and abroad, offers his thoughts on what these experiences tell us about the inner workings of government agencies. Their stories—some sad, some funny, but all educational—reveal the challenges and rewards of public service.
Author: Susan M. Chandler Publisher: University of Hawaii Press ISBN: 0824835018 Category : Political Science Languages : en Pages : 132
Book Description
Backstage in a Bureaucracy provides a first-hand day-to-day look at running a large bureaucracy. Susan Chandler candidly shares her experiences while serving as director of the Hawai‘i State Department of Human Services for eight years, while Richard Pratt, a public administration professor and advisor to numerous public and private organizations here and abroad, offers his thoughts on what these experiences tell us about the inner workings of government agencies. Their stories—some sad, some funny, but all educational—reveal the challenges and rewards of public service.
Author: David G. Carnevale Publisher: Routledge ISBN: 1000007871 Category : Political Science Languages : en Pages : 352
Book Description
Ever since Max Weber and Frederick Taylor, public organizations have been told that effective practice lies in maximizing rationality through science. Yet science-based management reforms have had only marginal impact on performance. People in entry-level positions possess knowledge from direct experience of the work, management knowledge is often science-based and distanced from the work, and appointed top executives struggle to join bureaucratic rationality with political exigencies. Knowledge and Power in Public Bureaucracies: From Pyramid to Circle offers fresh thinking about public organizations, arguing that conflicting forms of knowledge may be found within the bureaucratic pyramid. Answering the question of why management reforms over the past century have failed on their own terms, this book examines the existence of conflicting forms of knowledge within public bureaucracies, how these contradictory perspectives interact (or fail to interact), and the ways in which these systems preserve managerial efforts to control workers. Authors Carnevale and Stivers argue that bureaucratic rationality is not the “one best way,” as Taylor promised, and indeed, there is no one best way or model that can be deployed in all situations. The bureaucratic pyramid can, however, be made more effective by paying attention to circular processes that are widespread within the hierarchy, the authors argue, describing such circular processes as “facework.” This book will serve as an ideal supplement to introductory public administration and organizational theory courses, as well as courses for mid-career professionals, helping to frame their work experiences.
Author: Eva Codó Publisher: Walter de Gruyter ISBN: 3110199084 Category : Language Arts & Disciplines Languages : en Pages : 273
Book Description
This original study looks at language practices in a government agency responsible for granting or denying legal status to transnational migrants in Spain. Drawing on a unique corpus of naturally-occurring verbal interactions between state officials and migrant petitioners as well as ethnographic materials and interviews, it provides a fascinating insight into the relationship between language, social heterogeneity, and practices of exclusion. The book investigates how a national agency with homogenizing views of citizenship copes with the fundamental contradiction resulting from the state's commitment to the values of pluralism, justice, and equality, and its function as the regulator of access to socioeconomic resources. By focusing on information provision, the book explores how much room there is for individual agency in institutional contexts; and shows that what happens in front-line talk has very little to do with allowing immigrants access to crucial information but rather revolves around the regimentation of language and behavior, and the enactment of social control. This publication will be welcomed by students and researchers in the fields of sociolinguistics, language and immigration, institutional talk, and multilingualism.
Author: Raymond Alan Friedman Publisher: MIT Press ISBN: 9780262061674 Category : Business & Economics Languages : en Pages : 284
Book Description
In this carefully detailed and rigorous study of the social processes of labor negotiations, the author uncovers the pressures and motivations felt by negotiators, showing why the bargaining process persists largely in its traditional form despite frequent calls for change. Raymond Friedman approaches labor negotiations with a conviction that negotiators are situated in a social network that greatly influences bargaining styles. In this carefully detailed and rigorous study of the social processes of labor negotiations, he uncovers the pressures and motivations felt by negotiators, showing why the bargaining process persists largely in its traditional form despite frequent calls for change. Friedman first focuses on the social structure of labor negotiations and the logic of the traditional negotiation process. He then looks at cases where the traditional rituals of negotiation were set aside and new forms emerged and, in the light of these examples, addresses the options for and obstacles to change.In an unusual twist Friedman describes the persistence of the traditional negotiation process by developing a dramaturgical theory in which negotiators are seen as actors who perform for teammates, constituents, and opponents. They try to convince others of their skill, loyalty, and dedication, while others expect them to play the role of opponent, representative, and leader. Friedman shows that the front-stage drama fulfills these needs and expectations, while backstage contacts between lead bargainers allow the two sides to communicate in private. The traditional labor negotiation process, he reveals, is an integrated system that allows for both private understanding and public conflict. Current efforts to change how labor and management negotiate are limited by the persistence of these roles, and are bound to fail if they do not account for the benefits as well as the flaws of the traditional rituals of negotiation. For negotiation scholars, Friedman's perspective provides an alternative to the rational-actor models that dominate the field; his dramaturgical theory is applicable to any negotiations done by groups, especially ones that face political pressures from constituents. For labor scholars, this is the first integrated theory of the negotiation process since Walton and McKersies's classic text, and one that helps unite the four elements of their model. For sociologists, the book provides an example of how a dramaturgical perspective can be used to explain the logic and persistence of a social institution. And practitioners will appreciate this explanation of why change is so difficult. Organization Studies series
Author: Gale Miller Publisher: State University of New York Press ISBN: 1438413149 Category : Social Science Languages : en Pages : 268
Book Description
This analysis, based on a year's observation of social relations in a Work Incentive Program (WIC) office, explores the ways in which staff members organize their interactions with clients, coworkers, and supervisors. Miller focuses on rhetoric (persuasive discourse) as a central aspect of everyday work and as a means of analyzing activities and relationships. He shows, for example, how staff members, clients, and supervisors rhetorically define and justify organizational purposes, or typical and preferred organizational solutions to problems. The book offers an alternative image and orientation to low-level human service professionals and emphasizes how they actively participate in the creation and maintenance of troublesome work relationships.
Author: Donald P. Warwick Publisher: Harvard University Press ISBN: 9780674881952 Category : Business & Economics Languages : en Pages : 272
Book Description
Based mainly on State Department materials, but addressing generic problems of organizational politics as well, this book provides a fresh, intelligent, and lively account of bureaucratic behavior.
Author: Tess Lea Publisher: UNSW Press ISBN: 9781921410185 Category : Business & Economics Languages : en Pages : 308
Book Description
"This is an anthropological study of the culture of public health governance in the Northern Territory of Australia. It asks what it takes to become a helping white bureau-professional in Australias post-colonial frontier - someone who passionately cares about and resolutely strives toward improved health for Indigenous people and how their determination to help is sustained in the face of a self-declared history of failure."--Provided by publisher.
Author: Ruth Garland Publisher: Springer Nature ISBN: 3030775763 Category : Social Science Languages : en Pages : 200
Book Description
This book opens up the black box of government communication during the age of political spin, using archival and official documents, memoirs and biographies, and in-depth interviews with media, political and government witnesses. It argues that substantive and troubling long-term changes in the ways governments manage the media and publicly account for themselves undermine the public consent essential to democracy. Much of the blame for this crisis in public communication has been placed at the feet of politicians and their aides, but they are just part of the picture. A pervasive ‘culture of mediatization’ has developed within governments, leading to intended and unintended consequences that challenge the capacity of central public bureaucracies to implement public values and maintain impartiality. It concludes that public servants, elected officials and citizens have an important role to play in accounting for governments’ custodianship of this most politically-sensitive of public goods – the public communications function.
Author: Susan M. Chandler
Author: Susan M. Chandler
Author: David G. Carnevale
Author: Eva Codó
Author: Todd Fox
Author: Raymond Alan Friedman
Author: Gale Miller
Author: Donald P. Warwick
Author: Tess Lea
Author: Michael W. Bauer
Author: Ruth Garland