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Author: Lucy Budd Publisher: Routledge ISBN: 9781472451583 Category : Airports Languages : en Pages : 414
Book Description
Modern airports are dynamic and increasingly commercialised facilities that are designed and managed to serve the needs of a diverse group of users, including airlines, passengers and, increasingly, private shareholders. Essays in this Volume investigate the implications of privatisation and changes in global airport regulation on airport pricing, the experience of airport privatisation in selected global markets and the impacts of airport privatisation on costs and efficiency. One of the most important considerations for aviation operators is the level of service they provide to their customers and issues of airline and airport service quality are addressed in this Volume. Of course, both objective measures and individual customer perceptions of service quality depend not only on material assets and infrastructure but also on airline and airport employees delivering the standardised service expectations of their employers. As numerous industrial disputes have shown, employee dissatisfaction with terms and conditions of employment can escalate into strikes or work to rule which have the potential to seriously damage both a company's reputation and its bottom line. Managing people in aviation is thus critical to aviation performance and productivity and the essays in this Volume examine not only the effect of low cost carriers on industrial relations but also the role of gender in the delivery of, particularly airline, services.
Author: Lucy Budd Publisher: Routledge ISBN: 9781472451583 Category : Airports Languages : en Pages : 414
Book Description
Modern airports are dynamic and increasingly commercialised facilities that are designed and managed to serve the needs of a diverse group of users, including airlines, passengers and, increasingly, private shareholders. Essays in this Volume investigate the implications of privatisation and changes in global airport regulation on airport pricing, the experience of airport privatisation in selected global markets and the impacts of airport privatisation on costs and efficiency. One of the most important considerations for aviation operators is the level of service they provide to their customers and issues of airline and airport service quality are addressed in this Volume. Of course, both objective measures and individual customer perceptions of service quality depend not only on material assets and infrastructure but also on airline and airport employees delivering the standardised service expectations of their employers. As numerous industrial disputes have shown, employee dissatisfaction with terms and conditions of employment can escalate into strikes or work to rule which have the potential to seriously damage both a company's reputation and its bottom line. Managing people in aviation is thus critical to aviation performance and productivity and the essays in this Volume examine not only the effect of low cost carriers on industrial relations but also the role of gender in the delivery of, particularly airline, services.
Author: Greg J. Bamber Publisher: Cornell University Press ISBN: 0801458331 Category : Business & Economics Languages : en Pages : 237
Book Description
When both an industry's workers and its customers report high and rising frustration with the way they are being treated, something is fundamentally wrong. In response to these conditions, many of the world's airlines have made ever-deeper cuts in services and their workforces. Is it too much to expect airlines, or any other enterprise, to provide a fair return to investors, high-quality reliable service to their customers, and good jobs for their employees? Measured against these three expectations, the airline industry is failing. In the first five years of the twenty-first century alone, U.S. airlines lost a total of $30 billion while shedding 100,000 jobs, forcing the remaining workers to give up over $15 billion in wages and benefits. Combined with plummeting employee morale, shortages of air traffic controllers, and increased congestion and flight delays, a total collapse of the industry may be coming. Is this state of affairs inevitable? Or is it possible to design a more sustainable, less volatile industry that better balances the objectives of customers, investors, employees, and the wider society? Does deregulation imply total abrogation of government's responsibility to oversee an industry showing the clear signs of deterioration and increasing risk of a pending crisis? Greg J. Bamber, Jody Hoffer Gittell, Thomas A. Kochan, and Andrew von Nordenflycht explore such questions in a well-informed and engaging way, using a mix of quantitative evidence and qualitative studies of airlines from North America, Asia, Australia, and Europe. Up in the Air provides clear and realistic strategies for achieving a better, more equitable balance among the interests of customers, employees, and shareholders. Specifically, the authors recommend that firms learn from the innovations of companies like Southwest and Continental Airlines in order to build a positive workplace culture that fosters coordination and commitment to high-quality service, labor relations policies that avoid long drawn-out conflicts in negotiating new agreements, and business strategies that can sustain investor, employee, and customer support through the ups and downs of business cycles.
Author: National Research Council Publisher: National Academies Press ISBN: 9780309090698 Category : Transportation Languages : en Pages : 92
Book Description
As recently as the summer of 2001, many travelers were dreading air transportation because of extensive delays associated with undercapacity of the system. That all changed on 9/11, and demand for air transportation has not yet returned to peak levels. Most U.S. airlines continue to struggle for survival, and some have filed for bankruptcy. The situation makes it difficult to argue that strong action is urgently needed to avert a crisis of undercapacity in the air transportation system. This report assesses the visions and goals for U.S. civil aviation and technology goals for the year 2050.
Author: Antonio Filippone Publisher: Cambridge University Press ISBN: 113978966X Category : Technology & Engineering Languages : en Pages : 665
Book Description
This book discusses aircraft flight performance, focusing on commercial aircraft but also considering examples of high-performance military aircraft. The framework is a multidisciplinary engineering analysis, fully supported by flight simulation, with software validation at several levels. The book covers topics such as geometrical configurations, configuration aerodynamics and determination of aerodynamic derivatives, weight engineering, propulsion systems (gas turbine engines and propellers), aircraft trim, flight envelopes, mission analysis, trajectory optimisation, aircraft noise, noise trajectories and analysis of environmental performance. A unique feature of this book is the discussion and analysis of the environmental performance of the aircraft, focusing on topics such as aircraft noise and carbon dioxide emissions.
Author: Mario Asselin Publisher: Reston, Va. : American Institute of Aeronautics and Astronautics ISBN: Category : Technology & Engineering Languages : en Pages : 366
Book Description
Designed for aerospace engineering students, government agencies responsible for certifying military and civilian aircraft, and individuals involved in aircraft accident investigation and consulting, Aircraft Performance provides a comprehensive and useful approach to aircraft performance issues. In addition to covering the broad area of performance, the book also examines specialized subjects such as the Ground Proximity Warning System and ice formation on the aircraft while on the ground or in flight. Capt. Asselin's veteran analysis and clear explanation of aircraft performance issues have already found their way into many university classrooms, including those of the Royal Military College of Canada, and may also prove valuable for those practising engineers and individuals who can use the book for its practical applications.
Author: R. D. Campbell Publisher: John Wiley & Sons ISBN: 1405147342 Category : Technology & Engineering Languages : en Pages : 208
Book Description
Human error is cited as a major cause in over 70% of accidents, andit is widely agreed that a better understanding of humancapabilities and limitations - both physical and psychological -would help reduce human error and improve flight safety. This book was first published when the UK Civil AviationAuthority introduced an examination in human performance andlimitations for all private and professional pilot licences. Nowthe Joint Aviation Authorities of Europe have published a newsyllabus as part of their Joint Aviation Requirements for FlightCrew Licensing. The book has been completely revised and rewritten to takeaccount of the new syllabus. The coverage of basic aviationpsychology has been greatly expanded, and the section on aviationphysiology now includes topics on the high altitude environment andon health maintenance. Throughout, the text avoids excessive jargonand technical language. "There is no doubt that this book provides an excellent basicunderstanding of the human body, its limitations, the psychologicalprocesses and how they interact with the aviation environment. I amcurrently studying for my ATPL Ground Exams and I found this bookto be an invaluable aid. It is equally useful for those studyingfor the PPL and for all pilots who would like to be reminded oftheir physiological and psychological limitations." –General Aviation, June 2002
Author: John D. Bitzan Publisher: Emerald Group Publishing ISBN: 1785609394 Category : Transportation Languages : en Pages : 388
Book Description
An efficient air transport system is critical to countries attaining and sustaining healthy economies in an increasingly interconnected world economy. This volume 5 of Advances in Airline Economics includes literature surveys and original empirical research examining airline efficiency in the twenty first century.
Author: Lucy Budd
Author: Lucy Budd
Author: Greg J. Bamber
Author: National Research Council
Author: W. Austyn Mair
Author: Antonio Filippone
Author: Greg Bamber
Author: Mario Asselin
Author: Paul Hanly
Author: R. D. Campbell
Author: John D. Bitzan