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Air Travel Consumer Report

Author:
Publisher:
ISBN:
Category : Air travel
Languages : en
Pages : 732

Book Description

Air Travel Consumer Report

Author:
Publisher:
ISBN:
Category : Air travel
Languages : en
Pages : 732

Book Description

Aviation Consumer Issues

Author: United States. Congress. House. Committee on Transportation and Infrastructure. Subcommittee on Aviation
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 160

Book Description

Aviation Consumer Issues

Book Description

Ethical Issues in Aviation

Author: Dr Elizabeth A Hoppe
Publisher: Ashgate Publishing, Ltd.
ISBN: 1409486613
Category : Technology & Engineering
Languages : en
Pages : 510

Book Description
Applied ethics has been gaining wide attention in a variety of curriculums, and there is growing awareness of the need for ethical training in general. Well-publicized ethical problems such as the Challenger disaster, the Ford Pinto case and the collapse of corporations such as Enron have highlighted the need to rethink the role of ethics in the workplace. The concept of applied ethics originated in medicine with a groundbreaking book published in 1979. Business ethics books began to appear in the 1980s, with engineering ethics following in the 1990s. This volume now opens up a new area of applied ethics, comprehensively addressing the ethical issues confronting the civil aviation industry. Aviation is unique in two major ways: firstly it has a long history of government regulations, and secondly its primary focus is the safety of its passengers and crew. For decades commercial aviation was viewed in the same manner as public utilities, and thus it was highly regulated by the government. Since the Deregulation Act of 1978, aviation has been viewed as any other business while other experts continue to believe that the sudden switch to deregulation has caused problems, especially since many airlines were unprepared for the change. Ethical Issues in Aviation focuses on current concerns and trends, to reflect the changes that have occurred in this deregulated era. The book provides the reader with an overview of the major themes in civil aviation ethics. It begins with theoretical frameworks, followed by sections on the business side of aviation, employee responsibility, diversity in aviation, ground issues regarding airports, air traffic control and security, as well as health and the environment. The contributors to the volume include both academics doing research in the field as well as professionals who provide accounts of the ethical situations that arise in the workplace.

Aviation Delays and Consumer Issues

Book Description

A Practical Guide to Airline Customer Service

Author: Colin C. Law
Publisher: BrownWalker Press
ISBN: 1627346937
Category : Transportation
Languages : en
Pages : 302

Book Description
A Practical Guide to Airline Customer Service is a textbook written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. A Practical Guide to Airline Customer Service is a must-read for those who seek a rewarding career in the airline industry.

Human Factors in Aviation

Author: Earl L. Wiener
Publisher: Gulf Professional Publishing
ISBN: 0127500316
Category : Business & Economics
Languages : en
Pages : 729

Book Description
Since the 1950s, a number of specialized books dealing with human factors has been published, but very little in aviation. Human Factors in Aviation is the first comprehensive review of contemporary applications of human factors research to aviation. A "must" for aviation professionals, equipment and systems designers, pilots, and managers--with emphasis on definition and solution of specific problems. General areas of human cognition and perception, systems theory, and safety are approached through specific topics in aviation--behavioral analysis of pilot performance, cockpit automation, advancing display and control technology, and training methods.

The Problem with Pilots

Author: Timothy P. Schultz
Publisher: JHU Press
ISBN: 1421424797
Category : Biography & Autobiography
Languages : en
Pages : 277

Book Description
Introduction -- The pathology of flight -- Engineering the human machine -- Flying blind -- The changing role of the human component -- Flight without flyers -- The modern pilot, redefined -- New horizons of flight -- Conclusion: the past and future of pilots

Aviation Social Science: Research Methods in Practice

Author: Mark W. Wiggins
Publisher: Taylor & Francis
ISBN: 1351956213
Category : Transportation
Languages : en
Pages : 245

Book Description
This book is a guide that addressees social science research issues within the aviation industry. Studies involving human factors, personality, training systems evaluation, decision-making, crew resource management and situation awareness are used to illustrate not only the process, but also the outcomes that can emerge from social science research. The book describes the principles involved in conceptualising a research problem, obtaining management support, developing an appropriate timeframe, obtaining ethics approval and collecting and managing data. It also provides useful guidelines concerning the publication of research in magazines, academic journals and conference presentations. The topics are illustrated with aviation examples and the principles are deliberately broad. This book will be a useful guide for both novice and experienced researchers, especially pilots, air traffic controllers, maintenance personnel, aviation management, aviation researchers, safety personnel and undergraduate and postgraduate university students.

Attention All Passengers

Author: William J. McGee
Publisher:
ISBN:
Category : Airlines
Languages : en
Pages :

Book Description