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Author: Ann Marie Gorczyca Publisher: ISBN: 9781949642339 Category : Languages : en Pages : 262
Book Description
At Your Service...Five-Star Customer Care for A Successful Dental Practice shares tips, strategies, and solutions for building a practice of customer service leaders.
Author: Ann Marie Gorczyca Publisher: ISBN: 9781949642339 Category : Languages : en Pages : 262
Book Description
At Your Service...Five-Star Customer Care for A Successful Dental Practice shares tips, strategies, and solutions for building a practice of customer service leaders.
Author: Ann Marie Gorczyca Publisher: ISBN: 9781935953838 Category : Business & Economics Languages : en Pages : 262
Book Description
At Your Service...Five-Star Customer Care for A Successful Dental Practice shares tips, strategies, and solutions for building a practice of customer service leaders.
Author: Farai Kufakwedu Publisher: ISBN: 9780986770715 Category : Languages : en Pages : 220
Book Description
The 9-Star Patient Experience: Moment of Magic Playbook reveals the strategies that top tier dental practices deploy to turn their regular patients into lifelong raving fans who pay more and refer a lot more. Truth be told, dentistry is retail healthcare. So how does a dentist who is itching for more growth position his/her practice so that it does not look and feel like every other practice down the road? You blow your patients' minds away with a service experience so awesome they'd be hooked on your practice for life. Think of the 9-Star Experience as a being a level of service that is four stars above the 5-Star experience you'd get at the Ritz-Carlton or Four Seasons Hotels. Dentists who've built practices that have brought them freedom know this fact: bread and butter dentistry is not enough to bring in the levels of production and collections that bring freedom. One has to build a complete care practice that leans more on high-value cases than it does on the bread and butter procedures.Now... high-value patients do not invest the large sums of money needed for their treatments at a dental practice where the patient experience is an after thought. No Siree!!! They invest money to get implants, cosmetic dentistry, ortho treatments and other complex-care treatments with dentists who have taken the time to gain their trust. Building trust and having your patients - especially the high-value cases - say yes to treatment is what the 9-Star Patient Experience does for you. Here is a snapshot of what deploying the 9-Star Patient Experience will do for you: = It will build the level of trust in you that allows patients to ascend your treatment value ladder from basic hygiene towards higher-value treatments= It gives your patients the experience of not only being understood, but of being cared for as well - this is the key to increased case acceptance and growth through referrals= It will skyrocket your practice's profitability - The prosperity that you and your family will enjoy as a result of the success of your dental practice is a direct function of the total number of procedures your practice does as well as the percentage of that total which falls into the high-value category. Delivering the 9-Star Patient Experience is the only way to ensure an increase in both numbers.
Author: Geraldine S Irlbacher Publisher: Jones & Bartlett Learning ISBN: 1284221318 Category : Medical Languages : en Pages : 460
Book Description
Dental Office Administration is a comprehensive resource that details the responsibilities of the dental office professional, providing practical communication techniques and tips for problem solving. It also provides the necessary clinical background information every dental office professional needs for a successful practice. Hands-on activities within the text require students to practice common tasks, such as dental charting, writing a memo, or conducting a mock telephone call with another student. A free bonus DVD-ROM for Windows includes practice management software called 'DENTRIXG4 practice management' to give students 'real world' experience managing patient data and filing electronic claims. A companion Website includes the full text and a quiz bank.
Author: Ann Marie Gorczyca Publisher: ISBN: 9781935953685 Category : Business & Economics Languages : en Pages : 336
Book Description
Beyond the Morning Huddle-HUMAN RESOURCE MANAGEMENT for a Successful Dental Practice shares tips, experiences, strategies and solutions to make your dental office the best it can be. RECRUITMENT With time and attention given to the hiring process, the doctor and team implement a strong management system to select the best candidate and build a strong team. INTEGRATION By creating an effective feedback system which includes cross-training and team involvement, the dental office is improved with each new hire. MANAGEMENT Trust, confidence, and job satisfaction are built by education, communication and active participation. Never underestimate the effectiveness of acknowledgement and appreciation as well as setting clear standards and goals. FEEDBACK Teamwork builds trust, ownership, commitment, accountability, results, and excellence. Communication is the key to success. DISTRIBUTION OF RESOURCES Making smart HRM decisions will keep HR costs under control. EMPLOYMENT LAW Be aware of changing state and federal employment laws and how they apply to your dental office.
Author: Jonathan Luke Publisher: ISBN: 9781496007773 Category : Languages : en Pages : 90
Book Description
Get More Dental Patients Using Reputation Marketing - Become The Market Leader In Your Local Area will show dental practices how to build an amazing reputation online then leverage that into a steady and consistent flow of new patients into their practice. This will allow your Dental practice to scale and grow while continuing to do what you already do well on a daily business. But you should not be spending another dime on marketing & advertising until you have built an incredible image & reputation online.If your practice has bad reviews or simply not enough reviews this applies to you. According to a recent study (Bright Local), 72% consumers trust good online reviews like a personal recommendation from a friend or relative but also found that a consumer needs to see a minimum of 6 - 10 reviews to consider the reviews "Trustworthy". Or, if you have a good amount of great reviews online but just are not properly leveraging those into getting more dental patients you won't want to miss this reading.You can get more dental patients using Reputation Marketing by cementing yourself as the local leader and authority in your local market. Follow the steps outlined in this book to get there.Inside you will get access to a detailed step by step strategy that will be the best investment you have ever put into your Dental practice. The results can help you strive now and moving forward into the ever-changing digital business platform.Times have been changing and will continue changing but online reviews are here to stay. Consumers know they can research companies online without having to spend a dime on you or any of your services.This is very important for dental practices along with their marketing efforts. If you are spending a bunch of money on marketing and advertising but still don't have a strong online image and reputation, it could be all for nothing.Your online image is a very big key to whether or not you can continue to get more dental patients into your practice consistently. Plus, great online reviews can bring you hot, targeted, pre-qualified, pre-sold leads willing to book appointments on the spot.This book will teach you how to get more dental patients by helping you build a 5 Star Reputation then harnessing that authority to get the phone constantly ringing from new dental prospects.This is not Reputation management, it is Reputation Marketing. Reputation Management is just not enough in terms of building & marketing a 5 Star Reputation. While managing your reputation is one key aspect it is only 1 small part of the entire puzzle. So, before learning the exact strategy you will be shown what the difference is between Reputation Management and Reputation Marketing and why it is so important today and and for here on out.Then, that's when you will be given the keys to the kingdom - an entire Reputation Marketing strategy that will show you step by step how to put this plan into action.
Author: Marc B. Cooper Publisher: Sahalie Press ISBN: 9780976358428 Category : Business & Economics Languages : en Pages : 176
Book Description
WHY BUY THIS BOOK? Because It Answers the Hard Questions Economically, dental partnerships make great sense in terms of optimizing assets, sharing costs, increasing revenues and fine-tuning division of labor. Yet in the United States, over 80% of dentists practice solo, and this figure has held steady for decades. What causes this overwhelming and enduring pattern of dentists continuing to practice solo? Top practice management advisers now declare, "One sure way to realize a return on investment in your practice is to transition the practice from a solo to a partnered enterprise." They recommend the best route to be through the process of associateship to partnership, selling 50% to the partner, then continuing to work in the practice and selling the remaining 50% downstream. This works only if and when the partnership works. What do you do with an expanded practice if the partnership doesn't work? The majority of dental associateships and partnerships underperform or fail altogether. Although no clear studies are available, a number of dental journals report the failure rate in dental partnerships to be somewhere between 70% and 90%. Why do dental partnerships have such an extremely high morbidity rate? Nearly all associateships and partnerships begin with tremendous goodwill, excitement and enthusiasm. The future appears extremely bright. However, it is not uncommon that within five years, the shine disappears and is replaced with dissatisfaction. What causes partnerships to unravel? When an associateship-to-partnership fails, the costs are extremely high in terms of money, time and emotional distress. The effect on staff performance and patient relations can be demoralizing as well. Partnership failure in dental practices costs hundreds of millions of dollars every year and untold emotional damage. What can be done to prevent this? Surveys reveal the majority of dentists have difficulty in communications, particularly with their associates or partners. Consequently, they are ineffective at handling problems directly, resolving conflicts and making mutual business decisions. What are the factors that thwart a dentist's ability to effectively communicate to an associate or partner? It seems dentists are in a quandary. A clear path to economic freedom and asset optimization exists through recruiting an associate and transitioning the associate to a partner. The problem is most dental partnerships don't work. This book provides answers to the most common and destructive issues and problems that cause dental partnerships to fail. If you are considering a partnership as a strategy, or if you currently have an associate or partner, this book will enhance your ability to succeed.
Author: Ann Marie Gorczyca
Author: Ann Marie Gorczyca
Author: Ann Marie Gorczyca
Author: Ann Marie Gorczyca
Author: Farai Kufakwedu
Author: Fred Joyal
Author: Geraldine S Irlbacher
Author: Ann Marie Gorczyca
Author: Jonathan Luke
Author: Marc B. Cooper
Author: Nadine Artemis