Service strategy PDF Download

Author: Great Britain. Office of Government Commerce
Publisher: The Stationery Office
ISBN: 0113310455
Category : Business & Economics
Languages : en
Pages : 278

View

Book Description
Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

Author: Jacques Hallak
Publisher: Routledge
ISBN: 1136517766
Category : Education
Languages : en
Pages : 314

View

Book Description
It was in a context of unprecedented economic growth that educational planning developed in the 1960s. At the time, educational planners were entrusted with orchestrating the tremendous expansion of schooling, with the aim of both universalizing education and providing national economies with the qualified manpower needed. Such rigid mandatory planning is not suited to today's world, but other forms of planning such as policy analysis, policy dialog, labor market analysis, and strategic management are still valid. The following is a complete list of reprinted essays collected for this book.

Author: Eddy Willems
Publisher: Springer
ISBN: 3030045315
Category : Computers
Languages : en
Pages : 231

View

Book Description
This book describes the key cybercrime threats facing individuals, businesses, and organizations in our online world. The author first explains malware and its origins; he describes the extensive underground economy and the various attacks that cybercriminals have developed, including malware, spam, and hacking; he offers constructive advice on countermeasures for individuals and organizations; and he discusses the related topics of cyberespionage, cyberwarfare, hacktivism, and anti-malware organizations, and appropriate roles for the state and the media. The author has worked in the security industry for decades, and he brings a wealth of experience and expertise. In particular he offers insights about the human factor, the people involved on both sides and their styles and motivations. He writes in an accessible, often humorous way about real-world cases in industry, and his collaborations with police and government agencies worldwide, and the text features interviews with leading industry experts. The book is important reading for all professionals engaged with securing information, people, and enterprises. It’s also a valuable introduction for the general reader who wants to learn about cybersecurity.

Author: Denis Bouyssou
Publisher: Springer Science & Business Media
ISBN: 1461508436
Category : Business & Economics
Languages : en
Pages : 551

View

Book Description
Aiding Decisions With Multiple Criteria: Essays in Honor of Bernard Roy is organized around two broad themes: Graph Theory with path-breaking contributions on the theory of flows in networks and project scheduling, Multiple Criteria Decision Aiding with the invention of the family of ELECTRE methods and methodological contribution to decision-aiding which lead to the creation of Multi-Criteria Decision Analysis (MCDA). Professor Bernard Roy has had considerable influence on the development of these two broad areas. £/LIST£ Part one contains papers by Jacques Lesourne, and Dominique de Werra & Pierre Hansen related to the early career of Bernard Roy when he developed many new techniques and concepts in Graph Theory in order to cope with complex real-world problems. Part two of the book is devoted to Philosophy and Epistemology of Decision-Aiding with contributions from Valerie Belton & Jacques Pictet and Jean-Luis Genard & Marc Pirlot. Part three includes contributions based on Theory and Methodology of Multi-Criteria Decision-Aiding based on a general framework for conjoint measurement that allows intrasitive preferences. Denis Bouyssou & Marc Pirlot; Alexis Tsoukiàs, Patrice Perny & Philippe Vincke; Luis Dias & João Clímaco; Daniel Vanderpooten; Michael Doumpos & Constantin Zopounidis; and Marc Roubens offer a considerable range of examinations of this aspect of MCDA. Part four is devoted to Perference Modeling with contributions from Peter Fishburn; Salvatore Greco, Benedetto Matarazzo & Roman Slowinski; Salem Benferhat, Didier Dubois & Henri Prade; Oscar Franzese & Mark McCord; Bertrand Munier; and Raymond Bisdorff. Part five groups Applications of Multi-Criteria Decision-Aiding, and Carlos Henggeler Antunes, Carla Oliveira & João Clímaco; Carlos Bana e Costa, Manuel da Costa-Lobo, Isabel Ramos & Jean-Claude Vansnick; Yannis Siskos & Evangelos Grigoroudis; Jean-Pierre Brans, Pierre Kunsch & Bertrand Mareschal offer a wide variety of application problems. Finally, Part six includes contributions on Multi-Objective Mathematical Programming from Jacques Teghem, Walter Habenicht and Pekka Korhonen.

Author: Jojo Moyes
Publisher: Penguin
ISBN: 1101606371
Category : Fiction
Languages : en
Pages : 385

View

Book Description
From the #1 New York Times bestselling author of The Giver of Stars and the forthcoming Someone Else's Shoes, discover the love story that captured over 20 million hearts in Me Before You, After You, and Still Me. They had nothing in common until love gave them everything to lose . . . Louisa Clark is an ordinary girl living an exceedingly ordinary life—steady boyfriend, close family—who has barely been farther afield than their tiny village. She takes a badly needed job working for ex–Master of the Universe Will Traynor, who is wheelchair bound after an accident. Will has always lived a huge life—big deals, extreme sports, worldwide travel—and now he’s pretty sure he cannot live the way he is. Will is acerbic, moody, bossy—but Lou refuses to treat him with kid gloves, and soon his happiness means more to her than she expected. When she learns that Will has shocking plans of his own, she sets out to show him that life is still worth living. A Love Story for this generation and perfect for fans of John Green’s The Fault in Our Stars, Me Before You brings to life two people who couldn’t have less in common—a heartbreakingly romantic novel that asks, What do you do when making the person you love happy also means breaking your own heart?

Author: Wiebe E. Bijker
Publisher: MIT Press
ISBN: 9780262522274
Category : Science
Languages : en
Pages : 396

View

Book Description
This book crystallizes and extends the important work Wiebe Bijker has done in the last decade to found a full-scale theory of sociotechnical change that describes where technologies come from and how societies deal with them. Of Bicycles, Bakelites, and Bulbs integrates detailed case studies with theoretical generalizations and political analyses to offer a fully rounded treatment both of the relations between technology and society and of the issues involved in sociotechnical change. The stories of the the safety bicycle, the first truly synthetic plastic, and the fluorescent light bulb—each a fascinating case study in itself—reflect a cross section of time periods, engineering and scientific disciplines, and economic, social, and political cultures. The bicycle story explores such issues as the role of changing gender relationships in shaping a technology; the Bakelite story examines the ways in which social factors intrude even in cases of seemingly pure chemistry and entrepreneurship; and the fluorescent bulb story offers insights into the ways in which political and economic relationships can affect the form of a technology. Bijker's method is to use these case studies to suggest theoretical concepts that serve as building blocks in a more and more inclusive theory, which is then tested against further case studies. His main concern is to create a basis for science, technology, and social change that uncovers the social roots of technology, making it amenable to democratic politics.

Author:
Publisher: Getty Publications
ISBN: 089236551X
Category : Art
Languages : en
Pages : 281

View

Book Description
Building an Emergency Plan provides a step-by-step guide that a cultural institution can follow to develop its own emergency preparedness and response strategy. This workbook is divided into three parts that address the three groups generally responsible for developing and implementing emergency procedures—institution directors, emergency preparedness managers, and departmental team leaders—and discuss the role each should play in devising and maintaining an effective emergency plan. Several chapters detail the practical aspects of communication, training, and forming teams to handle the safety of staff and visitors, collections, buildings, and records. Emergencies covered include natural events such as earthquakes or floods, as well as human-caused emergencies, such as fires that occur during renovation. Examples from the Barbados Museum and Historical Society, the Museo de Arte Popular Americano in Chile, the Mystic Seaport Museum in Connecticut, and the Seattle Art Museum show how cultural institutions have prepared for emergencies relevant to their sites, collections, and regions.

Author: Dan Hicks
Publisher: OUP Oxford
ISBN: 0199218714
Category : Social Science
Languages : en
Pages : 794

View

Book Description
Written by an international team of experts, the Handbook makes accessible a full range of theoretical and applied approaches to the study of material culture, and the place of materiality in social theory, presenting current thinking about material culture from the fields of archaeology, anthropology, geography, and science and technology studies.

Author: UNESCO
Publisher: UNESCO Publishing
ISBN: 9231001701
Category : Cities and towns
Languages : en
Pages : 304

View

Book Description
Report presents a series of analyses and recommendations for fostering the role of culture for sustainable development. Drawing on a global survey implemented with nine regional partners and insights from scholars, NGOs and urban thinkers, the report offers a global overview of urban heritage safeguarding, conservation and management, as well as the promotion of cultural and creative industries, highlighting their role as resources for sustainable urban development. Report is intended as a policy framework document to support governments in the implementation of the 2030 Agenda for Sustainable Urban Development and the New Urban Agenda.

Author: Wiebe E. Bijker
Publisher: MIT Press
ISBN: 9780262260435
Category : Science
Languages : en
Pages : 356

View

Book Description
Building on the influential book The Social Construction of Technological Systems, this volume carries forward the project of creating a theory of technological development and implementation that is strongly grounded in both sociology and history. Technology is everywhere, yet a theory of technology and its social dimension remains to be fully developed. Building on the influential book The Social Construction of Technological Systems, this volume carries forward the project of creating a theory of technological development and implementation that is strongly grounded in both sociology and history. The 12 essays address the central question of how technologies become stabilized, how they attain a final form and use that is generally accepted. The essays are tied together by a general introduction, part introductions, and a theoretical conclusion. The first part of the book examines and criticizes the idea that technologies have common life cycles; three case studies cover the history of a successful but never produced British jet fighter, the manipulation of patents by a French R&D company to gain a market foothold, and the managed development of high-intensity fluorescent lighting to serve the interests of electricity suppliers as well as the producing company. The second part looks at broader interactions shaping technology and its social context: the question of who was to define "steel," the determination of what constitutes radioactive waste and its proper disposal, and the social construction of motion pictures as exemplified by Thomas Edison's successful development of the medium and its commercial failure. The last part offers theoretical studies suggesting alternative approaches to sociotechnologies; two studies argue for a strong sociotechnology in which artifact and social context are viewed as a single seamless web, while the third looks at the ways in which a social program is a technology.