Author: Vincent JacksonPublisher:
ISBN:
Category : Local transit
Languages : en
Pages : 148
Book Description
An Organizational Assessment in Delivering Transportation Services
Author: Vincent JacksonPublisher:
ISBN:
Category : Local transit
Languages : en
Pages : 148
Book Description
Urban Transportation Abstracts
Author: Publisher:
ISBN:
Category : Urban transportation
Languages : en
Pages : 256
Book Description
Organizational Assessment
Author: Charles LusthausPublisher: IDRC
ISBN: 9780889369986
Category : Business & Economics
Languages : en
Pages : 222
Book Description
Organizational Assessment: A framework for improving performance
UMTA University Research and Training Program
Author: United States. Urban Mass Transportation Administration. University Research and Training DivisionPublisher:
ISBN:
Category : Transportation
Languages : en
Pages : 402
Book Description
Compendium of HHS Evaluation Studies
Author: HHS Evaluation Documentation Center (U.S.)Publisher:
ISBN:
Category : Evaluation research (Social action programs)
Languages : en
Pages : 746
Book Description
Compendium of HHS Evaluations and Relevant Other Studies
Author: HHS Evaluation Documentation Center (U.S.)Publisher:
ISBN:
Category : Evaluation research (Social action programs)
Languages : en
Pages : 944
Book Description
UMTA University Research and Training Program
Author: United States. Urban Mass Transportation Administration. University Research and Training ProgramPublisher:
ISBN:
Category : Federal aid to transportation
Languages : en
Pages : 32
Book Description
Compendium of HHS Evaluations and Relevant Other Studies
Author: HHS Policy Information Center (U.S.)Publisher:
ISBN:
Category : Human services
Languages : en
Pages : 602
Book Description
Innovation in Public Transportation
Author: Organizational Assessment and Improvement in the Public Sector
Author: Kathleen M. ImmordinoPublisher: Routledge
ISBN: 135155560X
Category : Political Science
Languages : en
Pages : 254
Book Description
Calls for performance measures and metrics sound good, but public sector organizations often lack the tools required to assess the organization as a whole and create true change.In order to implement an integrated cycle of assessment, planning, and improvement, government agencies at all levels need a usable framework for organizational assessment that speaks to their unique needs. Organizational Assessment and Improvement in the Public Sector provides that framework, an understanding of assessment itself, and a methodology for assessment focused on the public sector. The book introduces the concept of organizational assessment, its importance, and its significance in public sector organizations. It addresses the organizational theory that underlies assessment, including change management, organizational and individual learning, and organizational development. Building on this, the author focuses on the processes and demonstrates how the communication that results from an assessment process can create a widely accepted case for change. She presents a model grounded in the Malcolm Baldrige National Quality Program criteria but adapted for the culture of government organizations. She also addresses the criteria that form the basis for assessment and implementation and provides examples and best practices. Facing decreasing budgets and an increasing demand for services, government agencies must increase their capabilities, maximize their available fiscal and human resources, and increase their effectiveness and efficiency. They often operate in an atmosphere that prizes effectiveness but measures it in silos assigned to individual programs and a structure that encourages people to do more with less while systematically discouraging efficiency. Stressing the significant and important differences between a business and a government, this book supplies the knowledge and tools necessary to create a culture of assessment in government organizations at all levels.