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Author: David Baker Publisher: Elsevier ISBN: 0323956637 Category : Language Arts & Disciplines Languages : en Pages : 421
Book Description
Benchmarking Library, Information and Education Services: New Strategic Choices in Challenging Times provides the foundations of ongoing research in the development of collections and services. The book contributes to practical outputs of general benefit to the sector, including customers, clients or stakeholders, offering ideas for how to identify comparative strengths and weaknesses and improve or enhance present practices regardless of how well institutions currently perform. The centerpiece of the book is a description, report and analysis of a major international QB exercise that culminates in a set of good practice statements. The benefits of the QB methodology are applicable to individual institutions. Because of the current global turbulence, individuals, leaders and whole institutions are keen to learn more about what is happening and how they can develop sustainable solutions to both immediate challenges and longer-term scenarios. These include an analysis of third sector organizations, e-libraries, marketing information services, vocational training in higher education, the creative arts, and the role of partnerships in organizational openness. - Discusses qualitative benchmarking and it's core tenets - Helps readers understand the experiences of others and compare their own experiences to learn and adapt practices - Presents tactics readers can use to identify their organization's professional identity, value and purpose - Provides an idea of what the future state of library, education and public services will look like
Author: David Baker Publisher: Elsevier ISBN: 0323956637 Category : Language Arts & Disciplines Languages : en Pages : 421
Book Description
Benchmarking Library, Information and Education Services: New Strategic Choices in Challenging Times provides the foundations of ongoing research in the development of collections and services. The book contributes to practical outputs of general benefit to the sector, including customers, clients or stakeholders, offering ideas for how to identify comparative strengths and weaknesses and improve or enhance present practices regardless of how well institutions currently perform. The centerpiece of the book is a description, report and analysis of a major international QB exercise that culminates in a set of good practice statements. The benefits of the QB methodology are applicable to individual institutions. Because of the current global turbulence, individuals, leaders and whole institutions are keen to learn more about what is happening and how they can develop sustainable solutions to both immediate challenges and longer-term scenarios. These include an analysis of third sector organizations, e-libraries, marketing information services, vocational training in higher education, the creative arts, and the role of partnerships in organizational openness. - Discusses qualitative benchmarking and it's core tenets - Helps readers understand the experiences of others and compare their own experiences to learn and adapt practices - Presents tactics readers can use to identify their organization's professional identity, value and purpose - Provides an idea of what the future state of library, education and public services will look like
Author: Peter Jordan Publisher: Taylor & Francis ISBN: 135189837X Category : Business & Economics Languages : en Pages : 324
Book Description
This standard text has been fully revised and updated for its fourth edition to reflect continuing technological changes, as well as issues such as social inclusion, lifelong learning and European employment legislation. Chapter 1 on the working environment has been completely rewritten. The present environment brings problems of staff motivation, de-professionalization and the loss of control: Chapter 2 reminds readers of basic motivation theories, now presented in a more logical sequence, and how to deal with such problems. Chapter 3 on workforce planning has been retitled Human Resource Planning and revised to take into account the modes of staffing appropriate for today's turbulent environment. Effective human resource planning requires excellent selection and recruitment procedures: best practice and developments in this area are explored in Chapters 4, Job Descriptions and Person Specifications, and 5, Recruitment and Selection of Staff. In Chapter 6 on staff appraisal more attention has been given to multi-rating approaches, such as 360° whereby different aspects of work can be assessed by different groups of people, and to appraisal of junior by senior staff. The last decade has seen increased emphasis on training and development to deliver high quality services in a climate of constant change. Chapter 7 has therefore been reordered and expanded in order to reflect new approaches and changes in this area. In Chapter 8, Staff Supervision and Interpersonal Skills, recent emphasis on leadership and counselling skills are reflected, as is the growing need to do more with less through enhanced time management and stress management techniques. With this new edition, this core guide brings professionals involved in managing library and information staff up to date with how to cope with the most pressing problems and challenges in today's fast-changing environment.
Author: Moira J. Bent Publisher: Facet Publishing ISBN: 1783300175 Category : Language Arts & Disciplines Languages : en Pages : 289
Book Description
This practical guide offers innovative tips and reliable best practice to enable new and experienced library and information professionals to evaluate their current provision and develop their service to meet the evolving needs of the research community. Interacting effectively with information is at the heart of all research, consequently information professionals have a key role to play in facilitating the development of researchers who are able to operate confidently and successfully in the information world. Grounded in current theory and informed by practitioners from around the world, this practical book offers a wide range of ideas and methods to assist library and information professionals in developing and managing their role in the research environment. Part of the Practical Tips for Library and Information Professionals series, the book is organised into eight sections: landscapes and models structures and strategies places and spaces library staff roles collections specific interventions in the research process or lifecycle teaching approaches information literacy skills workshops and programmes. Practical Tips for Facilitating Research will be essential reading for academic liaison librarians, research support librarians and all library and information professionals who work with research staff and students.
Author: Selena Killick Publisher: Facet Publishing ISBN: 1783302208 Category : Language Arts & Disciplines Languages : en Pages : 192
Book Description
Effective library assessment is crucial for a successful academic library. But what do we mean by library assessment and how can it be used to improve the library service? This new book provides a practical guide for library administrators, managers and practitioners on how to make effective use of existing sources of information for assessment activities with the aim of improving academic library services. Putting Library Assessment Data to Work brings together key library assessment methodologies detailing how they can be used to improve an academic Library. The book takes common sources of data that academic libraries will already be collecting, and presents simple qualitative and quantitative techniques that can be used to evaluate and assess their services, both in detail and overall. The different assessment methods are presented from a practical perspective with a theoretical grounding, and include practical case studies to illustrate how the methodologies have successfully been applied. - The book includes coverage of: - The theoretical framework for assessment, its purpose and the tools and techniques used - Institutional, national and international student surveys and how they can be used to improve library service - The history and development of standardised library surveys (eg LibQUAL+®), how they have been used and their impact - The benefits of In house library surveys and case studies of where they gave been used - Library statistics, including standardised statistics sets and key performance indicators - Qualitative feedback in the library - Emerging techniques including UX - Taking a holistic approach to library assessment through advocacy and strategic planning This book will be essential reading for library and information service managers, administrators, assessment practitioners, educators and policy shapers. It will also be useful for students and researchers interested in library assessment.
Author: Anthi Katsirikou Publisher: World Scientific ISBN: 9814299693 Category : Education Languages : en Pages : 518
Book Description
Methods, Management and Marketing; The Change of Libraries; Digital Resources and New Library Models; Focus to Users and User Groups; Information Literacy; Quality, Using Qualitative and Quantitative Methods in Digital Library Education and Research; Evaluation; Impact Assessment; Information and Communication Technology Services; Support to Research; Catalogues and Manuscripts.
Author: David Baker
Author: David Baker
Author: Peter Jordan
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Author: Moira J. Bent
Author: Dimitris Gouscos
Author: Patrick Felicia
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Author: Selena Killick
Author: Anthi Katsirikou