Author: Thomas O. CookPublisher:
ISBN:
Category :
Languages : en
Pages :
Book Description
An Inquiry Into the Customer Satisfaction Levels of the Small Computer Industry
Author: Thomas O. CookSixth International Conferencew on Information Technology
Author: Publisher: Allied Publishers
ISBN: 9788177645583
Category :
Languages : en
Pages : 658
Book Description
Information Technology, Organizations and People
Author: Jeff WatkinsPublisher: Routledge
ISBN: 1134676093
Category : Business & Economics
Languages : en
Pages : 498
Book Description
This wide-ranging volume presents in-depth research into the effect of new information technologies on organizational structure, assesses their progress towards transformation and describes the changes they are making to long-established business process roles, cultures and working practices. The book is based upon a series of rolling surveys carried out between 1989 and the present day, and funded by leading organizations such as IBM and KPMG. It provides a detailed picture of a sector in transition during a period of anxiety and doubt dominated by restructuring, downsizing and experimentation with re-engineering. As the 'lean and mean' emerge, they must now ask themselves if their competencies will enable them to survive into the next decade as competitors, such as Sainsburys, Virgin, Microsoft and Ford position themselves to become major players in the sector. This book is a major contribution to the debate on the growth of knowledge work, the need for core organizational competencies in the information age and the need for evolutionary, or radical, change.
Research Handbook on Services Management
Author: Davis, Mark M.Publisher: Edward Elgar Publishing
ISBN: 1800375654
Category : Business & Economics
Languages : en
Pages : 371
Book Description
This comprehensive Research Handbook reflects the latest research breakthroughs and practices in services management. Addressing services management from a broader strategic perspective, it delves into the key issues of analytics and service robots, and their potential impact. Edited by the late Mark M. Davis, it represents an early foray into the new frontier of services management and provides insights into the future of the field.
Effect of IT Investments on Customer Satisfaction: An Empirical Analysis
Author: Sunil Mithas, M. S. Krishnan, and Claes FornellPublisher:
ISBN:
Category :
Languages : en
Pages : 34
Book Description
Research Anthology on Small Business Strategies for Success and Survival
Author: Management Association, Information ResourcesPublisher: IGI Global
ISBN: 1799891569
Category : Business & Economics
Languages : en
Pages : 1496
Book Description
Running a small business provides opportunity for greater success, increased growth, and potentially the chance to move to the global business arena, yet also much more risk. Small businesses not only have less employment, but also less annual revenue than a regular-sized business. With the growth of large corporations and chain businesses, it has become harder to maintain the survival of a small business. The COVID-19 pandemic has also brought more pressure onto the already unsteady survival of small businesses, due to forced closures, decreased agility, fewer technological innovations, and smaller customer bases. The Research Anthology on Small Business Strategies for Success and Survival offers current strategies for small businesses that can be utilized in order to maintain equal footing during challenging times. With the proper strategies available to small business owners, small businesses could not only survive, but also excel despite the environment that surrounds them. Covering topics including decision management, new supportive technologies, sustainable development, and micro-financing, this text is ideal for small business owners, entrepreneurs, startup companies, family-owned and operated businesses, restaurateurs, local retailers, managers, executives, academicians, researchers, and students.
Computerworld
Author: Publisher:
ISBN:
Category :
Languages : en
Pages : 64
Book Description
For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network.
Papers from the ... Annual Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behavior
Author: Computerworld
Author: Publisher:
ISBN:
Category :
Languages : en
Pages : 76
Book Description
For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network.
Foreign Science and Technology Information Sources in the Federal Government and Select Private Sector Organizations
Author: Publisher:
ISBN:
Category : Government information
Languages : en
Pages : 260
Book Description