Becoming American Express PDF Download

Author: Reed Massengill
Publisher:
ISBN: 9780916103583
Category : Financial services industry
Languages : en
Pages : 200

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Author: Jon Friedman
Publisher: Putnam Publishing Group
ISBN: 9780399136542
Category : Business & Economics
Languages : en
Pages : 282

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Book Description
When courtly, charismatic James D. Robinson III, scion of an Atlanta banking family, took the helm of American Express in 1977, he envisioned expanding his new company into a giant financial-services conglomerate. But it was not to be. . . . Here is the gripping behind-the-scenes account of corporate scandals, bungled deals, and clashing egos in the far-flung realm of American Express. 8 pages of photographs.

Author: K. Lipartito
Publisher: Springer
ISBN: 0230107486
Category : History
Languages : en
Pages : 272

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Book Description
In 1892, John Elliott Tappan, a twenty-four year old Minneapolis lawyer, was worried how people saved their money. Out of these concerns, Investors Syndicate was born, one of the first of a new type of financial institution designed to meet the savings needs of the average person. Here is the story of this financial pioneer, whose innovation has today grown into one of the nation's largest financial services companies, American Express Financial Advisors. The book draws on Tappan's diaries, business correspondence, and various family oral histories. Tappan's life, work and ideas chronicle the changes in spending and savings, work and leisure, the culture of politics and money, that have given rise to our modern notions of consumer finance.

Author: Shep Hyken
Publisher: Greenleaf Book Group
ISBN: 1608321061
Category : Business & Economics
Languages : en
Pages : 204

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Book Description
What is the amazement revolution? It is the culture that can drive any organisation -- from one employee to tens of thousands -- to focus completely on delivering an amazing customer-service experience. In this sequel to the Wall Street Journal best-selling book "The Cult of the Customer", Shep Hyken shares seven powerful strategies that any organisation can implement to create greater customer and employee loyalty. In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. These strategies work, as evidenced by the more than seventy case studies and examples that Hyken shares throughout the book. These examples provide dozens of lessons that can and should be implemented immediately. Corporate and industry clients from all over the world have tapped into the expertise of Shep Hyken. His client list is a who's who in the business world. As an author and speaker, Hyken is known for his simple and direct strategies that help his clients build successful, customer-focused organisations.

Author: Jeffrey B. Lang
Publisher: Amacom Books
ISBN: 9780814402047
Category : Business & Economics
Languages : en
Pages : 198

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Book Description
In this book, companies can realize substantial savings with the help of one of the industry's experts. The book shows how to develop a travel policy and get a handle on spending.

Author: Bryan Burrough
Publisher:
ISBN: 9780006379447
Category :
Languages : en
Pages : 512

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Book Description
Exposes how American Express used ruthless tactics to destroy the reputation of its competitor, Swiss banker Edmond Safra. This is a dramatic true crime story of corporate espionage and dirty dealing in the powerful world of international banking. Moving from the American Express offices in New York City to a luxurious estate in the South of France to secret meetings with government officials in Peru, it involves a rift between two men who have millions of dollars at stake, the shadowy peddling of information and a cast of characters that includes some of the most influential and successful bankers of the 80s.

Author:
Publisher: Hal Leonard
ISBN: 1705103928
Category : Music
Languages : en
Pages : 284

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Book Description
(Vocal Selections). Six has received rave reviews around the world for its modern take on the stories of the six wives of Henry VIII and it's finally opening on Broadway! From Tudor queens to pop princesses, the six wives take the mic to remix five hundred years of historical heartbreak into an exuberant celebration of 21st century girl power! Songs include: All You Wanna Do * Don't Lose Ur Head * Ex-Wives * Get Down * Haus of Holbein * Heart of Stone * I Don't Need Your Love * No Way * Six.

Author: Shep Hyken
Publisher: Greenleaf Book Group
ISBN: 1626340102
Category : Business & Economics
Languages : en
Pages : 249

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Book Description
You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.

Author: Dave Grossman
Publisher: Milestalk
ISBN: 9780692049624
Category :
Languages : en
Pages : 80

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Book Description
Do you have a friend that always seems to be flying around the world in First Class and wonder how? Maybe you already know about "frequent flyer miles" but don't know how to get them yourself. Dave Grossman has been "that friend" for years and shares all of his secrets in this must-read for anyone with big travel dreams on a small budget.

Author: Gib Bulloch
Publisher: Unbound Publishing
ISBN: 1912618419
Category : Business & Economics
Languages : en
Pages : 288

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Book Description
Work. Eat. Sleep. Repeat. Work. Eat. Sleep. Repeat. Work. Eat. Sleep. Repeat. Have you ever sat at your desk and asked yourself, why am I here? Is this really all there is? Believe me, it isn't. Over the past three decades, my generation created the enormous machines we call multinational corporations. Today, over half of the largest economies in the world are global businesses - controlled by the few, while impacting the many. Business has the power to change the world. But what if we, as individuals, had the power to change the world of business? We are in the age of the intrapreneur: where mavericks and rebels bring their entrepreneurial prowess to big business, to change it from the inside out and bottom up. The Intrapreneur is the story of my dream to do exactly that and how you can too. For over a decade, I led a team within one of the world’s largest global consulting organisations – a corporate “guerrilla movement” working deep within the system, to try to change the system. Our goals were huge: we wanted to revolutionise the role of business in the aid and development sector and offer our skills and expertise to not-for-profits in parts of the world with greatest need, but least access. This was my dream but, until now, I have never admitted the personal toll that it took on me. It ultimately cost me my job, my health and perhaps even my sanity as I landed myself in a psychiatric hospital for five days and five nights. I had found my purpose, but had I lost my mind? The Intrapreneur is a call to action for a new breed of social activist working within, about to join or completely disillusioned by today’s business world - to be the change you want to see in your company. So my message is a simple one. If you feel that description applies to you, either change company or better still, change the company you’re in – for the better. If we strive to create the organisations we desire to work in, which build the societies we want to live in, then we’ll be helping not only ourselves and our colleagues, but the world as a whole. Join us today.