Author: Publisher:
ISBN:
Category :
Languages : en
Pages :
Book Description
American Customer Satisfaction Index, 1995
Author: The American Customer Satisfaction Index at Ten Years, ACSI 1994-2004
Author: Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 96
Book Description
Data Collection Methodology for the American Customer Satisfaction Index (ACSI) for the International Conference on Survey Measurement and Process Quality, Bristol, United Kingdom, April 3, 1995
Author: Barbara Everitt BryantPublisher:
ISBN:
Category :
Languages : en
Pages : 40
Book Description
1994 American Customer Satisfaction Index Baseline Report
Author: National Quality Research CenterPublisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 50
Book Description
American Customer Satisfaction Index (ACSI)
Author: The American Customer Satisfaction Index at Ten Years
Author: Claes FornellPublisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 96
Book Description
The Reign of the Customer
Author: Claes FornellPublisher: Springer Nature
ISBN: 3030135624
Category : Business & Economics
Languages : en
Pages : 217
Book Description
With major retailers closing brick-and-mortar stores every month and the continued shift to online shopping, there is a major push to strengthen customer loyalty by improving the customer experience. The two most important qualities that consumers look for are convenience and efficiency. Finally a source is available that will give retailers and companies in general the insight needed to enhance customer satisfaction while improving the overall shopping experience. This book uses the world-leading findings from the American Customer Satisfaction Index (ACSI) and its accompanying Global Customer Satisfaction Index (GCSI) – invaluable, incomparable sources of consumer insights and information, to inform best practices for improving the consumer experience, better satisfying customers, and achieving profitable customer loyalty today and into the rapidly changing future. This book will help us understand where we were, where we are today, and where we are heading tomorrow in providing exceptional customer experiences. It is a must-read for marketing professionals and customer-focused senior executives alike.
Customer Satisfaction Evaluation
Author: Evangelos GrigoroudisPublisher: Springer Science & Business Media
ISBN: 1441916407
Category : Business & Economics
Languages : en
Pages : 319
Book Description
This important new work provides a comprehensive discussion of the customer satisfaction evaluation problem. It presents an overview of the existing methodologies as well as the development and implementation of an original multicriteria method dubbed MUSA.
The American Customer Satisfaction Index (ACSI) Methodology Report
Author: American Customer Satisfaction Index (ACSI)
Author: Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 115
Book Description