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Author: Colin C. Law Publisher: BrownWalker Press ISBN: 1627346937 Category : Transportation Languages : en Pages : 302
Book Description
A Practical Guide to Airline Customer Service is a textbook written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. A Practical Guide to Airline Customer Service is a must-read for those who seek a rewarding career in the airline industry.
Author: Colin C. Law Publisher: BrownWalker Press ISBN: 1627346937 Category : Transportation Languages : en Pages : 302
Book Description
A Practical Guide to Airline Customer Service is a textbook written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. A Practical Guide to Airline Customer Service is a must-read for those who seek a rewarding career in the airline industry.
Author: United States. Congress. Senate. Committee on Commerce, Science, and Transportation Publisher: ISBN: Category : Aeronautics, Commercial Languages : en Pages : 14
Author: United States. Congress. Senate. Committee on Commerce, Science, and Transportation Publisher: ISBN: Category : Transportation Languages : en Pages : 64
Author: Bruce J. Boudreau Publisher: ISBN: 9780309375580 Category : Airports Languages : en Pages : 230
Book Description
"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description
Author: Colin C. Law Publisher: BrownWalker Press ISBN: 1627347283 Category : Transportation Languages : en Pages : 502
Book Description
A Flight Attendant's Essential Guide is written for airline executives, university lecturers who specialize in the airline industry, and for undergraduate students preparing for a career as a flight attendant. Those working in passenger, aircraft, airport as well as general communications at an airport or aircraft can benefit from this book though a thorough understanding the responsibilities of flight attendants. This textbook primarily focuses on the passenger aspect of in-flight service, including operations and communication skills, and how flight attendants interact with passengers at each phase of a flight.
Author: United States. Congress. Senate. Committee on Commerce, Science, and Transportation Publisher: ISBN: Category : Aeronautics, Commercial Languages : en Pages : 22
Author: United States. Congress. House. Committee on Transportation and Infrastructure. Subcommittee on Aviation Publisher: ISBN: Category : Transportation Languages : en Pages : 238
Author: Colin C. Law
Author: Colin C. Law
Author: United States. Congress. Senate. Committee on Commerce, Science, and Transportation
Author: United States. Congress. Senate. Committee on Commerce, Science, and Transportation
Author: Bruce J. Boudreau
Author: Kenneth M. Mead
Author: Colin C. Law
Author: United States. Congress. Senate. Committee on Commerce, Science, and Transportation
Author: 
Author: John A. Woods
Author: United States. Congress. House. Committee on Transportation and Infrastructure. Subcommittee on Aviation