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Author: Jack Schafer Publisher: Charles C Thomas Publisher ISBN: 0398093970 Category : Law Languages : en Pages : 261
Book Description
Law enforcement officers face difficult challenges in light of the new social environment in which they must work. With additional public scrutiny on police tactics and interviewing methods, new techniques must be developed to address the changing political and social landscape. Interviewing and interrogating methods must change in concert with the increased focus on community policing and the public demand to take a softer approach to interviewing and interrogation. The new edition of this book presents positive interviewing techniques to conduct less intrusive, non-threatening interviews and interrogations without forfeiting investigative integrity. Positive interviewing techniques focus on rapport building, which serves as the keystone for successful interviews. and interrogations. Suspects and witnesses who like the people who are interviewing them are more likely to confess or provide information of value. Positive interviewing relies on psychological principles instead of threats and coercion to obtain needed information. The psychological principles presented in this book derive from proven psychological research and have been proven effective in the field. As with the previous book editions, this edition was written with working professionals in mind and contains advanced interviewing techniques. Some basic topics emphasized in other interviewing books will not be addressed. This book was designed as a quick reference guide rather than a comprehensive manual. The enhanced outline format of the text and the extended Table of Contents provide for easy reference, reading, and comprehension. The marketplace is replete with interviewing books and manuals; however, quickly locating information buried in thick manuscripts is costly and time-consuming. The style of this book is consistent with the manner in which law enforcement officers like to receive information: quickly, authoritatively, and to the point.
Author: Jack Schafer Publisher: Charles C Thomas Publisher ISBN: 0398093970 Category : Law Languages : en Pages : 261
Book Description
Law enforcement officers face difficult challenges in light of the new social environment in which they must work. With additional public scrutiny on police tactics and interviewing methods, new techniques must be developed to address the changing political and social landscape. Interviewing and interrogating methods must change in concert with the increased focus on community policing and the public demand to take a softer approach to interviewing and interrogation. The new edition of this book presents positive interviewing techniques to conduct less intrusive, non-threatening interviews and interrogations without forfeiting investigative integrity. Positive interviewing techniques focus on rapport building, which serves as the keystone for successful interviews. and interrogations. Suspects and witnesses who like the people who are interviewing them are more likely to confess or provide information of value. Positive interviewing relies on psychological principles instead of threats and coercion to obtain needed information. The psychological principles presented in this book derive from proven psychological research and have been proven effective in the field. As with the previous book editions, this edition was written with working professionals in mind and contains advanced interviewing techniques. Some basic topics emphasized in other interviewing books will not be addressed. This book was designed as a quick reference guide rather than a comprehensive manual. The enhanced outline format of the text and the extended Table of Contents provide for easy reference, reading, and comprehension. The marketplace is replete with interviewing books and manuals; however, quickly locating information buried in thick manuscripts is costly and time-consuming. The style of this book is consistent with the manner in which law enforcement officers like to receive information: quickly, authoritatively, and to the point.
Author: Ronald P. Fisher Publisher: Charles C Thomas Publisher ISBN: 0398082200 Category : Interviewing in law enforcement Languages : en Pages : 233
Book Description
Despite the obvious importance of eyewitness information in criminal investigation, police receive surprisingly little instruction on how to conduct an effective interview with a cooperative eyewitness. More than half of police departments have no formal training whatsoever for newly appointed investigators. Most texts in police science either completely omit the issue of effective interviewing techniques or provide only superficial coverage. This manual provides guiding principles to effective interviewing, with specific techniques to be used and others to be avoided. There are principles of memory retrieval so that the reader will understand why to employ specific techniques -- for example, when to use open-ended versus direct short-answer questions, effective use of pauses, asking follow-up questions, cues to name and number recall, etc. There is the strategy of interview sequential structure -- that is, what to probe for at the beginning, middle, and end of the interview. Also included are practical exercises and real-world experiences. The book will also be helpful for attorneys in conducting investigative interviews.
Author: Nathan J. Gordon Publisher: Elsevier ISBN: 0080477461 Category : Social Science Languages : en Pages : 309
Book Description
Effective Interviewing and Interrogation Techniques, Second Edition, is completely revised and updated so as to cover all the information a student needs to know to obtain answers from a witness, a victim, or a suspect and how to interpret these answers with the utmost accuracy. Building on the previous edition's ground-breaking search for truth in criminal and non-criminal investigations, this book contains five new chapters which include coverage of false confessions, interviewing the mentally challenged, and the ethics of interrogation in a post 9/11 world. This new edition includes highly illustrated chapters with topics ranging from the psycho-physiological basis of the forensic assessment to preparation for the interview/interrogation; question formulation; projective analysis of unwitting verbal clues; interviewing children and the mentally challenged; and pre-employment interviewing. Also included are several model worksheets and documents, case studies, and complete instructions for using the authors' Integrated Interrogation Technique, a 10-point, highly successful approach to obtaining confessions that can stand up in court. The book concludes with an insightful look at the future of truth verification. This book will be of benefit to attorneys, coroners, detectives, educators, forensic psychophysiologists (lie detection), human resource professionals, intelligence professionals, and investigators as well as journalists/authors, jurists, medical professionals, psychological professionals, researchers, and students. - Expanded coverage of Statement Analysis, including actual statements from real cases.- New photos to aid in assessing nonverbal behavior.- Added section on assessment of written statements.
Author: Floyd J. Fowler, Jr. Publisher: SAGE ISBN: 9780803930933 Category : Language Arts & Disciplines Languages : en Pages : 160
Book Description
Accuracy, reliability, verifiable and error-free results - these are the goals that anyone involved in survey interviewing desires. A practical guide to producing standardized - and reliable - interviews, this volume represents a blending of social science theories of interviewing dynamics, the authors' own extensive research on interview-related error and a compilation of research evidence from other prominent methodologists. How to avoid errors, sampling design issues, question construction methods, supervision techniques, training methods and the organization of data collection staffs are all thoroughly examined. In addition, prescriptions for improving the quality of survey data results are clear and concise. Both students learning survey research methods for the first time and experienced, active researchers will find this volume indispensable.
Author: David E. Zulawski Publisher: Taylor & Francis US ISBN: 9780849311536 Category : Language Arts & Disciplines Languages : en Pages : 562
Book Description
Written by two experts who have conducted more than 15,000 interviews and interrogations from theft to homicide, this book covers the entire sequence of events that occur during the interview and interrogation process. The authors present their method in a cookbook fashion, allowing the flexibility to select a number of different paths to interrogating a suspect.
Author: John E. Hess Publisher: Routledge ISBN: 1437778968 Category : Law Languages : en Pages : 124
Book Description
Easy-to-read and practical, this text uses a survey approach and numerous examples to illustrate interviewing skills and techniques. Using his years of experience as an instructor at the FBI Academy, the author dispels some of the mystery surrounding the interview process by sharing techniques and ideas that have been used successfully. The author has years of experience as an FBI academy instructor. Practical tips and examples throughout.
Author: John R. Schafer Publisher: Charles C. Thomas Publisher ISBN: Category : Law Languages : en Pages : 174
Book Description
This book presents advanced interviewing techniques for law enforcement, military, and security personnel. "Effective communication with a purpose" is the core of the interviewing process. This book expands on interviewers' communication skills to build their repertoire of interviewing techniques. The first three chapters describe the importance of interview planning, the interview setting, and the use of props to facilitate interviews. Chapter 1 cautions that while many interviews do not take the time to plan for interviews, the planning process is critically important to the outcome of the interview. Chapter 2 discusses the physical space in which the interview will be conducted, as well as seating arrangements and chair placement. Chapter 3 describes the most appropriate use of props, such as certificates and awards, as well as case files and security cameras. The next four chapters focus on establishing effective communication and how to illicit information under legal constraints. Chapter 4 describes how to evaluate interviewees in terms of their general attributes, their behaviors, clothes, accessories, personality traits, or mental illnesses. Chapter 5 focuses on how the interviewer can establish dominance within the interview relationship, in both controlled and uncontrolled interview environments, and chapter 6 provides tips on establishing rapport. Chapter 7 discusses how to use Miranda warnings as a positive interviewing tool to enhance the interview environment and increase the likelihood of a successful outcome. The next three chapters discuss deception and how to detect deception in interviewees through verbal and nonverbal cues. Chapter 8 cautions that the only certain method of discerning the truth is careful corroboration of the evidence, however several tips are offered for deception detection, including the Four-Domain Model. Chapter 9 presents nonverbal behaviors that indicate deception, while chapter 10 focuses on the verbal cues that may signal deception. Chapter 11 presents tools that interviewers may rely on to overcome interviewee resistance and chapter 12 describes techniques to overcome the interview impasse. Finally, chapter 13 underscores the importance of the oft-ignored end of the interview and offers strategies for effective endings.
Author: William R. Miller Publisher: Guilford Press ISBN: 9781572305632 Category : Psychology Languages : en Pages : 428
Book Description
This bestselling work has introduced hundreds of thousands of professionals and students to motivational interviewing (MI), a proven approach to helping people overcome ambivalence that gets in the way of change. William R. Miller and Stephen Rollnick explain current thinking on the process of behavior change, present the principles of MI, and provide detailed guidelines for putting it into practice. Case examples illustrate key points and demonstrate the benefits of MI in addictions treatment and other clinical contexts. The authors also discuss the process of learning MI. The volume’s final section brings together an array of leading MI practitioners to present their work in diverse settings.
Author: Steve Portigal Publisher: Rosenfeld Media ISBN: 1959029827 Category : Computers Languages : en Pages : 212
Book Description
Interviewing is easy, right? Anyone can do it… but few do it well enough to unlock the benefits and insights that interviewing users and customers can yield. In this new and updated edition of the acclaimed classic Interviewing Users, Steve Portigal quickly and effectively dispels the myth that interviewing is trivial. He shows how research studies and logistics can be used to determine concrete goals for a business and takes the reader on a detailed journey into the specifics of interviewing techniques, best practices, fieldwork, documentation, and how to make sense of uncovered data. Then Steve takes the process even further―showing the methods and details behind asking questions―from the words themselves to the interviewer’s actions and how they influence an interview. There is even a chapter on making sure that information gleaned from the research study is used by the business in such a way to make it impactful and worthwhile. Oh, and for good measure he throws in information about Research Operations. But, hey, that’s just the nuts and bolts of the book. The truly fun part is Steve’s voice and how he portrays this information through amusing anecdotes about his career, fascinating examples from other practitioners, and tips and tricks that only the most experienced UX researchers, like Steve, could come up with. As a nod to the pandemic, he offers ideas for the best way to interview someone remotely, and he also discusses personal bias―how to identify and deal with it so that it doesn’t affect interviews. Everyone will get something from this book. But beyond the requisite information, it’s simply a good read. And if you want another good read with stories galore, pick up Steve’s other book Doorbells, Danger, and Dead Batteries. "Quite simply the best book on when, why, and how you should conduct user interview studies." —Elizabeth F. Churchill, PhD, Senior Director, Google Who Should Read This Book? Anyone and everyone who is interested in finding out what makes their business tick, i.e., who their users are. Anyone and everyone who wants to learn how to interview and listen to people. Anyone and everyone, including CEOs, user researchers, designers, engineers, marketers, product managers, strategists, interviewers, and you. Takeaways User research is key for companies to include in their design and development process. The best way to do user research is through interviewing users and determining their needs. Interviewing can identify what could be designed or what is actually a problem. Teams who meet their users face-to-face will build better products. Field research takes a lot of preparation to be successful―and a solid plan in advance. There are critical techniques and frameworks for mapping human behavior. A good interviewer always puts their participants at ease. If you ask the right questions, you’ll get the right answers. A smart interviewer checks their worldview at the door. To establish a rapport with your interviewee, listen and don’t be judgmental. Research data is a combination of analysis and synthesis. The importance of research analysis must be continually highlighted and emphasized to the powers that be.
Author: Jack Schafer
Author: Jack Schafer
Author: Ronald P. Fisher
Author: Nathan J. Gordon
Author: Samuel G. Trull
Author: Floyd J. Fowler, Jr.
Author: David E. Zulawski
Author: John E. Hess
Author: John R. Schafer
Author: William R. Miller
Author: Steve Portigal