A STUDY ON THE WORK RELATED STRESSORS OF EMPLOYEES OF BUSINESS PROCESS OUTSOURCING SERVICES IN TAMIL NADU PDF Download

Author: Dr.V.Bastin Jerome
Publisher: Lulu.com
ISBN: 1387112775
Category : Education
Languages : en
Pages : 322

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Business Process Outsourcing (BPO) is one of the fastest growing segments of the Information Technology Enabled Services (ITES) industry. BPO is a strategy which promotes in a unique way either by putting-in new technology or applying existing technology to improve a process . IT-enabled outsourcing services use information technology in the processing and delivery of the services. These services are typically delivered through a telecommunications or data network, or other electronic media.

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Category : Hindi newspapers
Languages : en
Pages : 1074

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Category : India
Languages : en
Pages : 782

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Author: OECD
Publisher: OECD Publishing
ISBN: 9264228284
Category :
Languages : en
Pages : 178

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Following an introductory report (Sick on the Job: Myths and Realities about Mental Health and Work) and nine country reports, this final synthesis report summarizes the findings from the participating countries and makes the case for a stronger policy response.

Author: World Bank
Publisher: World Bank Publications
ISBN: 1464813566
Category : Business & Economics
Languages : en
Pages : 201

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Book Description
Work is constantly reshaped by technological progress. New ways of production are adopted, markets expand, and societies evolve. But some changes provoke more attention than others, in part due to the vast uncertainty involved in making predictions about the future. The 2019 World Development Report will study how the nature of work is changing as a result of advances in technology today. Technological progress disrupts existing systems. A new social contract is needed to smooth the transition and guard against rising inequality. Significant investments in human capital throughout a person’s lifecycle are vital to this effort. If workers are to stay competitive against machines they need to train or retool existing skills. A social protection system that includes a minimum basic level of protection for workers and citizens can complement new forms of employment. Improved private sector policies to encourage startup activity and competition can help countries compete in the digital age. Governments also need to ensure that firms pay their fair share of taxes, in part to fund this new social contract. The 2019 World Development Report presents an analysis of these issues based upon the available evidence.

Author: Christine A. Sprigg
Publisher:
ISBN: 9780717627745
Category : Call centers
Languages : en
Pages : 81

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This Research Report (RR) is the third product from the Health and Safety Laboratory (HSL) Call Centre studies. The first product of the HSL research was HELA Local Authority Circular (LAC 94/1) published in November 1999. The LAC reported the findings of HSL's exploratory and qualitative (interview and discussion-based) research on call centres. The second product of HSL's call centre research was a significantly revised and updated version of the HELA Local Authority Circular (LAC 94/1 (rev)), which was published in December 2001. In this RR, we report findings from the larger scale quantitative (questionnaire-based) study. as a call handler more stressful than working in other jobs?; 2. Is working as a call handler equally stressful for everyone who works as one?; 3. What is it that makes working as a call handler stressful?; and 4. What can be done to reduce the psychosocial risks associated with working as a call handler? Future research papers and articles in practitioner publications will report further results and conclusions from this research.

Author: Sanchita Saxena
Publisher: Routledge
ISBN: 0429771754
Category : Business & Economics
Languages : en
Pages : 298

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This book argues that larger flaws in the global supply chain must first be addressed to change the way business is conducted to prevent factory owners from taking deadly risks to meet clients’ demands in the garment industry in Bangladesh. Using the 2013 Rana Plaza disaster as a departure point, and to prevent such tragedies from occurring in the future, this book presents an interdisciplinary analysis to address the disaster which resulted in a radical change in the functioning of the garment industry. The chapters present innovative ways of thinking about solutions that go beyond third-party monitoring. They open up possibilities for a renewed engagement of international brands and buyers within the garment sector, a focus on direct worker empowerment using technology, the role of community-based movements, developing a model of change through enforceable contracts combined with workers movements, and a more productive and influential role for both factory owners and the government. This book makes key interventions and rethinks the approaches that have been taken until now and proposes suggestions for the way forward. It engages with international brands, the private sector, and civil society to strategize about the future of the industry and for those who depend on it for their livelihood. A much-needed review and evaluation of the many initiatives that have been set up in Bangladesh in the wake of Rana Plaza, this book is a valuable addition to academics in the fields of development studies, gender and women’s studies, human rights, poverty and practice, political science, economics, sociology, anthropology, and South Asian studies.

Author: Mary L. Gray
Publisher: Harper Business
ISBN: 1328566242
Category : Business & Economics
Languages : en
Pages : 297

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Book Description
"A startling exposé of the invisible human workforce that powers the web--and how to bring it out of the shadows. Hidden beneath the surface of the internet, a new, stark reality is looming--one that cuts to the very heart of our endless debates about the impact of AI. Anthropologist Mary L. Gray and computer scientist Siddharth Suri unveil how the services we use from companies like Amazon, Google, Microsoft, and Uber can only function smoothly thanks to the judgment and experience of a vast human labor force that is kept deliberately concealed. The people who do 'ghost work' make the internet seem smart. They perform high-tech, on-demand piecework: flagging X-rated content, proofreading, transcribing audio, confirming identities, captioning video, and much more. The shameful truth is that no labor laws protect them or even acknowledge their existence. They often earn less than legal minimums for traditional work, they have no health benefits, and they can be fired at any time for any reason, or for no reason at all. An estimated 8 percent of Americans have worked in this 'ghost economy,' and that number is growing every day. In this unprecedented investigation, Gray and Suri make the case that robots will never completely eliminate 'ghost work' and the unchecked quest for artificial intelligence could spark catastrophic work conditions if not stopped in its tracks. Ultimately, they show how this essential type of work can create opportunity--rather than misery--for those who do it."--Dust jacket.

Author: Mohamed Abdel-Basset
Publisher: Infinite Study
ISBN:
Category :
Languages : en
Pages : 18

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Every organization seeks to set strategies for its development and growth and to do this, it must take into account the factors that affect its success or failure.

Author: James Brian Quinn
Publisher: Simon and Schuster
ISBN: 1439105707
Category : Business & Economics
Languages : en
Pages : 519

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Book Description
In this penetrating study of how knowledge-based services and technology are revolutionizing the economy and every corporate strategy, James Brian Quinn argues that the successful companies of the 90's -- whether in manufacturing or services -- will derive their competitive edge not from ephemerally superior products but from a deep understanding of a few highly developed knowledge and service based "core competencies." Rarely will owning the largest raw materials resource, manufacturing plants, equipment bases, or integrated facilities provide a maintainable competitive edge for major companies. Such physical properties are too easily cloned or bypassed. From now on, Quinn documents, intelligent enterprises will derive sustainable advantage from knowledge and service based activities that leverage intellectual assets. They will increase value through technological sophistication, better knowledge bases, more creative customer responsiveness, and the unsurpassed management of human and intellectual capital that competitors cannot reproduce. Quinn analyzes the technological and economic forces that make such strategies essential. He shows in detail how to create and leverage knowledge and service based core competencies for maximum focus and effectiveness. Managers, Quinn asserts, must define each value-creating activity as a knowledge based service and determine whether or not they can perform that service -- be it research, design, inventory control, accounting, distribution, or advertising -- better than anyone else in the world. Using examples from companies such as Merck, Honda, Apple, Boeing, and Wal-Mart, Quinn describes how forward-looking companies can best perform needed analyses and implement strategies around selected core competencies. By eliminating or "outsourcing" less important functions to superior outside vendors, firms become more responsive, decentralized, and lean. They become the "intelligent enterprises" of the 1990s, leveraging human and capital resources much more than other firms. They may also take on radically new organizational forms, become "starburst," "inverted," "infinitely flat," or "spiders' web" configurations. By designing and benchmarking their knowledge and service based activities to be "best in world," managers can obliterate overhead costs, smash bureaucracies, motivate personnel, and create greater value for customers and shareholders alike.