20 Training Workshops for Listening Skills PDF Download

Author: Clare Sproston
Publisher: Human Resource Development
ISBN: 9780874252040
Category : Business & Economics
Languages : en
Pages : 526

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Author: Lisa J. Downs
Publisher: Association for Talent Development
ISBN: 1607285975
Category : Business & Economics
Languages : en
Pages : 205

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Book Description
Most adults have poor listening skills. In fact, with attention spans of less than eight minutes is it any wonder business and personal communications are rife with misunderstanding and needless conflict? Listening Skills Training is a complete resource designed to develop vital listening skills and includes a step-by-step training guide, sample half-, full-, and two-day agendas, classroom handouts, tools, assessments, and ready-to-use PowerPointT slides. A CD-ROM is included.

Author: Terry Gillen
Publisher: Human Resource Development
ISBN: 0874252261
Category : Consumer satisfaction
Languages : en
Pages : 521

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Book Description
20 fully reproducible, training workshops in this volume are ideal for customer service managers, supervisors, coaches and self-directed customer service teams that must set service policies, measure effectiveness and identify where service improvement is needed.

Author: John A. Kline
Publisher: Pearson
ISBN: 9780130488411
Category : Attention
Languages : en
Pages : 0

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Book Description
For courses on Business Communication, Leadership, Management, Speech Communication, Interpersonal or Relationship Skills. Short and easy to read--yet substantive--this practical, learner-centered handbook was written by an experienced communicator who has taught thousands of corporate managers, military officers, and college students how to become better listeners. Unlike other texts on listening--which are either too long on theory or too short on substance--it teaches theoretically-based and acknowledged techniques--thoughts, attitudes, and skills--necessary for becoming a better listener. A variety of interesting, engaging, interactive, and sometimes humorous examples and exercises keep students personally involved with the content.

Author: Thich Nhat Hanh
Publisher: Harper Collins
ISBN: 0062224689
Category : Religion
Languages : en
Pages : 80

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Book Description
Zen master Thich Nhat Hanh, bestselling author of Peace is Every Step and one of the most respected and celebrated religious leaders in the world, delivers a powerful path to happiness through mastering life's most important skill. How do we say what we mean in a way that the other person can really hear? How can we listen with compassion and understanding? Communication fuels the ties that bind, whether in relationships, business, or everyday interactions. Most of us, however, have never been taught the fundamental skills of communication—or how to best represent our true selves. Effective communication is as important to our well-being and happiness as the food we put into our bodies. It can be either healthy (and nourishing) or toxic (and destructive). In this precise and practical guide, Zen master and Buddhist monk Thich Nhat Hanh reveals how to listen mindfully and express your fullest and most authentic self. With examples from his work with couples, families, and international conflicts, The Art of Communicating helps us move beyond the perils and frustrations of misrepresentation and misunderstanding to learn the listening and speaking skills that will forever change how we experience and impact the world.

Author: Don R. Crawley
Publisher: Soundtraining Net
ISBN: 9780983660705
Category : Computer industry
Languages : en
Pages : 164

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Book Description
Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.

Author: John Savage
Publisher: Abingdon Press
ISBN: 1426723172
Category : Religion
Languages : en
Pages : 154

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Book Description
The secret to leadership and transformation of a group--or of another person--is the quality of the relationship one person has with another. The effective group leader or counselor will be the person who learns how to listen to other people. By studying and employing listening skills, church leaders will engage others more compassionately, allowing them to feel that their needs are being met. These skills can be used with persons who are terminally ill, inactive at church, going through a divorce, in a family with a severely ill person, unemployed, seeking a new church, grieving, traumatized by catastrophe, going through teenage adolescence, in marriage counseling, or leading a ministry team. John Savage offers eleven specific and teachable listening skills for improving relationships among those who do ministry in small-group settings or when offering counsel to others. The skills are taught through oral exercises and unfailingly helpful examples from actual congregational situations. The skills include paraphrasing, productive questions, perception check, expression of feelings and emotions, fogging, negative inquiry, behavior description, and story listening.

Author: Kay Arthur
Publisher: Harvest House Publishers
ISBN: 0736936149
Category : Religion
Languages : en
Pages : 178

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Book Description
Well–known Bible teacher Kay Arthur leads readers into the fascinating world of inductive Bible study where God Himself becomes the teacher (Psalm 119:102). With more than 60,000 copies sold, this book teaches readers how to study Scripture and specifically mark the text to unlock its meaning. In just 28 days readers learn how to study the Bible book by book and understand what they are reading recognize key words and concepts in the Bible discover the main point of any passage of Scripture discern God’s purpose and apply life–changing truths to everyday life This is a very practical, hands–on, learn–by–doing book, perfect for either individuals or small groups. Bible text and space to write insights are included. Readers need only a pen, a few colored pencils...and a prayerful heart to complete each study and experience the Bible’s life–changing power.

Author: Michael F. Opitz
Publisher: Heinemann Educational Books
ISBN:
Category : Education
Languages : en
Pages : 156

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Book Description
Have you ever asked your students "Are you listening?" and felt uneasy that their response didn't distinguish listening from hearing? We expect children to spend fifty percent or more of their school day engaged in listening-comprehension activities, yet despite today's emphasis on skills-building in the language arts, most literacy curricula ignore the teaching of this crucial skill. Thanks to Listen Hear , that's about to change. Michael Opitz and Matthew Zbaracki recognize that teachers have their hands full with reading and writing standards; that's why they've designed Listen Hear as a handy, friendly resource full of fresh teaching strategies that help you fold multidimensional listening comprehension instruction snugly into your existing reading and read-aloud lessons-without sacrificing room in your crowded curriculum. Listen Hear gives you everything you need to start teaching listening tomorrow: the research and rationale for teaching it reproducible forms charts that show you at a glance which skills each strategy enhances ists of contemporary children's literature to use in conjunction with the strategies and practical tips for assessment. Thanks to Opitz and Zbaracki, you'll be at the forefront as listening comprehension takes its place in the language arts curriculum, confident that when you ask a student "Are you listening?" the answer will be a definitive "Yes."

Author: Andy Kirby
Publisher: Human Resource Development
ISBN: 0874251974
Category : Group games
Languages : en
Pages : 201

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Book Description
Select from 75 quick exercises to break down barriers, increase motivation, and provide the best possible start to your training program. The games represent a rich mixture of styles and an extensive range of approaches. There is an index of activities by objective. Fully reproducible participant materials are included to save you hours of preparation time.