20 Training Workshops for Customer Service PDF Download

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20 Training Workshops for Customer Service

20 Training Workshops for Customer Service PDF Author: Terry Gillen
Publisher: Human Resource Development
ISBN: 0874252261
Category : Consumer satisfaction
Languages : en
Pages : 521

Book Description
20 fully reproducible, training workshops in this volume are ideal for customer service managers, supervisors, coaches and self-directed customer service teams that must set service policies, measure effectiveness and identify where service improvement is needed.
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