1996 Paratransit Services Customer Satisfaction Survey PDF Download

Author: Chicago Transit Authority. Market Research Department
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 20

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Author: Chicago Transit Authority. Market Research Department
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 22

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Book Description

Author:
Publisher:
ISBN:
Category : Consumer satisfaction
Languages : en
Pages : 22

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Book Description

Author: Chicago Transit Authority Survey Res
Publisher: Legare Street Press
ISBN: 9781019588017
Category :
Languages : en
Pages : 0

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Book Description
This survey report provides comprehensive information about the travel needs and preferences of paratransit customers in the Chicago area. The report includes analysis of demographic data, trip characteristics, and customer satisfaction ratings. It is an essential resource for transit planners and policymakers seeking to improve paratransit services. This work has been selected by scholars as being culturally important, and is part of the knowledge base of civilization as we know it. This work is in the "public domain in the United States of America, and possibly other nations. Within the United States, you may freely copy and distribute this work, as no entity (individual or corporate) has a copyright on the body of the work. Scholars believe, and we concur, that this work is important enough to be preserved, reproduced, and made generally available to the public. We appreciate your support of the preservation process, and thank you for being an important part of keeping this knowledge alive and relevant.

Author: Wirthlin Worldwide
Publisher: Transportation Research Board
ISBN: 9780309066600
Category : Transportation
Languages : en
Pages : 380

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The report documents and presents how the image of transit can be strengthened by building on existing positive perceptions. The research provides a communications strategy to guide national, regional, and local efforts to enhance the image and visibility of transit in order to create a more positive and supportive environment.

Author: Michael R. Baltes
Publisher:
ISBN:
Category : Bus lines
Languages : en
Pages : 172

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Author: University of Nevada, Las Vegas. Center for Business and Economic Research
Publisher:
ISBN:
Category : People with disabilities
Languages : en
Pages : 52

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Author:
Publisher:
ISBN:
Category :
Languages : en
Pages :

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Improving transit service to attract new riders is a primary goal for transit agencies. And tracking the effects of new services on customer satisfaction helps transit managers determine if they are making cost-effective decisions. This research examines the effects of improved telephone communication on customer satisfaction with transit service. Customer satisfaction data were collected before and after Winston-Salem Transit Authority installed an interactive voice response automated telephone system. Using a touch-tone telephone, passengers call WSTA to check on their paratransit trip status, cancel trip reservations, ask questions regarding transit service and policies, and conduct other trip-related functions. The research methodology uses three complementary methods to collect and process customer satisfaction data before and after the telephone system is installed: stated preference surveys, revealed preference data, and derived importance. Survey results indicate that customers adapted to using the automatic telephone system as a useful and reliable alternative to speaking with a WSTA operator. Surveys show a general increase in customer satisfaction with transit information and services, and analysis reveals a significant improvement in customer satisfaction and reduced frequency of waiting on hold or having to call back after receiving a busy signal. Derived importance analysis indicates rising customer expectations for transit service, especially the ease of calling WSTA and the time to confirm, cancel or book a trip. Revealed preference data confirm the results of the user surveys and demonstrate a significant shift of passengers from speaking to operators directly to using the automated touch-tone telephone system. Overall, the automated telephone system appears to be a valuable asset to Winston-Salem Transit.

Author: Kathleen E. Stein
Publisher: Transportation Research Board
ISBN: 0309068037
Category : Highway planning
Languages : en
Pages : 115

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Author:
Publisher:
ISBN:
Category : Air travel
Languages : en
Pages : 912

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