Author: Publisher:
ISBN:
Category : Trademarks
Languages : en
Pages : 936
Book Description
Tales of Knock Your Socks Off Service
Author: Kristin AndersonPublisher: Amacom
ISBN: 9780814479711
Category : Business & Economics
Languages : en
Pages : 212
Book Description
The 10th book in the "Knock Your Socks Off Service" series tells tales (101 of them) of memorable customer service, customer service heroes, and service providers who have gone "above and beyond" for their customers. With its humor, pragmatic observations, and stories, anyone at any service level will get a kick out this book.
Thank You for Your Service
Author: David FinkelPublisher: Macmillan + ORM
ISBN: 0374710961
Category : History
Languages : en
Pages : 272
Book Description
Now a Major Motion Picture Directed by American Sniper Writer Jason Hall and Starring Miles Teller No journalist has reckoned with the psychology of war as intimately as David Finkel. In The Good Soldiers, his bestselling account from the front lines of Baghdad, Finkel embedded with the men of the 2-16 Infantry Battalion as they carried out the infamous “surge”. Now, in Thank You for Your Service, Finkel tells the true story of those men as they return home from the front-lines of Baghdad and struggle to reintegrate--both into their family lives and into American society at large. Finkel is with these veterans in their most intimate, painful, and hopeful moments as they try to recover, and in doing so, he creates an indelible, essential portrait of what life after war is like--not just for these soldiers, but for their wives, widows, children, and friends, and for the professionals who are truly trying, and to a great degree failing, to undo the damage that has been done. Thank You for Your Service is an act of understanding, and it offers a more complete picture than we have ever had of two essential questions: When we ask young men and women to go to war, what are we asking of them? And when they return, what are we thanking them for? “Finkel sketches a panoramic view of postwar life....A book that every American should read.” —Jake Tapper, Los Angeles Times Finalist for the National Book Critics Circle Award, the Los Angeles Times Book Prize, and the New York Public Library Helen Bernstein Award for Excellence in Journalism. One of Ten Favorite Books of 2013 by Michiko Kakutani (The New York Times), a Washington Post Top Ten Book of the Year, and a New York Times Book Review Notable Book of the Year
MSP Secrets Revealed
Author: Mark CopemanPublisher: Independently Published
ISBN:
Category : Customer services
Languages : en
Pages : 244
Book Description
"Whether you're just starting out or have been growing your Managed Service Provider business for years, everyone can benefit from a dose of inspiration once in a while. After six months of research, Mark Copeman has brought together wisdom, experience and practical advice into a single book, to benefit you and your team." -- Publisher summary.
Official Gazette of the United States Patent and Trademark Office
Author: Books and Pamphlets, Including Serials and Contributions to Periodicals
Author: Library of Congress. Copyright OfficePublisher:
ISBN:
Category : American literature
Languages : en
Pages : 568
Book Description
The Story of "E" Company, 101st Engineers, 26th Division
Author: United States. Army. Corps of Engineers. 101st Regiment. E CompanyPublisher:
ISBN:
Category : World War, 1914-1918
Languages : en
Pages : 176
Book Description
Talking the Walk
Author: Hunter CuttingPublisher: AK Press
ISBN: 9781904859529
Category : Social Science
Languages : en
Pages : 216
Book Description
The essential activist guide for navigating the minefield of media and race; powerful analysis and tools.
European Military Books and Intellectual Cultures of War in 17th-Century Russia
Author: Oleg RusakovskiyPublisher: BRILL
ISBN: 9004710531
Category : History
Languages : en
Pages : 366
Book Description
This book discusses the role Western military books and their translations played in 17th-century Russia. By tracing how these translations were produced, distributed and read, the study argues that foreign military treatises significantly shaped intellectual culture of the Russian elite. It also presents Tsar Peter the Great in a new light – not only as a military and political leader but as a devoted book reader and passionate student of military science.
On The Origins of Self-Service
Author: Franck CochoyPublisher: Routledge
ISBN: 1317449754
Category : Business & Economics
Languages : en
Pages : 239
Book Description
Most marketing scholars implicitly consider independent merchants as conservative and passive actors, and study the modernization of retailing via department stores, chains and supermarkets. In this innovative study, Franck Cochoy challenges this perspective and takes a close look at the transformation of commerce through the lens of Progressive Grocer, an American trade magazine launched in 1922. Aimed at modernizing small independent grocery stores, Progressive Grocer sowed the seeds for modern self-service which spread in small retail outlets, sometimes well before the advent of the large retail spaces which are traditionally viewed as the origin of the self-service economy. The author illustrates how this publication had a highly influential role on what the trade considered to be best practice and shaped what was considered to be cutting edge. By displacing the consumer and their agency from the centre of analytic attention, this innovative book highlights the complex impact of social, technical and retailing environment factors that structure and delimit consumer freedom in the marketplace. This detailed critical analysis of the origins of self-service will be of interest to a wide variety of scholars not only in marketing and consumer research, but also in business history, sociology and cultural studies.
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