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Author: Jim Marshall Publisher: Createspace Independent Publishing Platform ISBN: 9781546435273 Category : Languages : en Pages : 414
Book Description
9-1-1 telecommunicators are heavily exposed to traumatic stressors in the line of duty as our nation's Very First Responders. They struggle with PTSD at a rate believed to be four to five times higher than the general public. These 9-1-1 Professionals and their leaders must be equipped to protect their own well-being, and to safeguard the performance of our 9-1-1 centers facing an ever more demanding future. The 911 Training Institute is proud to announce the release of a book that will finally meet this need: The Resilient 9-1-1 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 9-1-1 Center. This volume, edited by Jim Marshall and Tracey Laorenza, brings together an unprecedented group including 9-1-1 frontliners, their managers, joined by subject matter experts in public-safety, mental health and public administration. Together they deliver powerful stories and fascinating science revealing the health risks faced by "9-1-1Pros" and a full spectrum of solutions to manage these risks and optimize the personal and organizational well-being in our 9-1-1 centers. This book stands alone in the 9-1-1 industry and serves as essential training for all front-line dispatchers, supervisors, and managers/directors. It is also imperative reading for all those who influence and benefit from 9-1-1 emergency services: field responders, government officials, mental health professionals; all organizations that aid public-safety agencies; and, all those family and friends who love a dispatcher. Dispatchers face very high stakes every day. Our investment as a nation of 9-1-1 stakeholders in supporting and empowering them must be equally as high.
Author: Jim Marshall Publisher: Createspace Independent Publishing Platform ISBN: 9781546435273 Category : Languages : en Pages : 414
Book Description
9-1-1 telecommunicators are heavily exposed to traumatic stressors in the line of duty as our nation's Very First Responders. They struggle with PTSD at a rate believed to be four to five times higher than the general public. These 9-1-1 Professionals and their leaders must be equipped to protect their own well-being, and to safeguard the performance of our 9-1-1 centers facing an ever more demanding future. The 911 Training Institute is proud to announce the release of a book that will finally meet this need: The Resilient 9-1-1 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 9-1-1 Center. This volume, edited by Jim Marshall and Tracey Laorenza, brings together an unprecedented group including 9-1-1 frontliners, their managers, joined by subject matter experts in public-safety, mental health and public administration. Together they deliver powerful stories and fascinating science revealing the health risks faced by "9-1-1Pros" and a full spectrum of solutions to manage these risks and optimize the personal and organizational well-being in our 9-1-1 centers. This book stands alone in the 9-1-1 industry and serves as essential training for all front-line dispatchers, supervisors, and managers/directors. It is also imperative reading for all those who influence and benefit from 9-1-1 emergency services: field responders, government officials, mental health professionals; all organizations that aid public-safety agencies; and, all those family and friends who love a dispatcher. Dispatchers face very high stakes every day. Our investment as a nation of 9-1-1 stakeholders in supporting and empowering them must be equally as high.
Author: Kelly R. Rasmussen Publisher: SelectBooks ISBN: 1590792165 Category : Biography & Autobiography Languages : en Pages : 162
Book Description
"A leader in the field of public safety and CEO of a company providing communications training to the 9-1-1 industry descibes her experiences of being an emergency 9-1-1 operator as she rose through the ranks from a rookie 9-1-1 dispatch operator to the director of a large 9-1-1 dispatch center"--
Author: Peterson's Publisher: Peterson's ISBN: 0768940621 Category : Study Aids Languages : en Pages : 331
Book Description
Master the Public Safety Dispatcher/911 Operator Exam provides everything you need to succeed on the exam, including two full-length practice tests, thorough review of every question type on the exam, proven test-taking strategies to help you score higher, and comprehensive information for beginning and advanced-level emergency personnel. Also, expert tips on how to best analyze job announcements and interviewing successfully are included to give you an edge over the competition.
Author: Lucia - Retired Dispatcher #160 Publisher: Author House ISBN: 1491836687 Category : True Crime Languages : en Pages : 255
Book Description
This book contains actual 911 and non-emergency calls that came into the San Diego Police Department Communications Division during my 19 years working as a Police 911 Dispatcher. This book represents the calls received as accurately as possible. I did not embellish them to make the calls funnier or more exciting. These are actual calls, often unbelievable, but they are real calls. This book is a way for me to portray the "real world" life of a 911 dispatcher. Some people may not understand why or how we can make light of some of the calls in this book. You may fall into that category making this book not your cup of tea. If however, you can approach this book with an open mind, and a light heart, you may gain a different perspective about 911 dispatchers then you had before. Of course, the bulk of calls coming in were true emergencies that would not be appropriate for this book. I chose mostly, the light hearted calls that would make you come away from the book with a smile, instead of a heavy heart. The Dark Side Chapter is the only chapter in this book with samples of the more serious, violent type of calls we get on a daily basis. Many of you may be amazed by the sub culture out there, and how they live on a day to day basis. Many of these calls may shock you, and have you scratching your head thinking....OMG really?!! I took my job very seriously, and would never willingly jeopardize the confidentiality, or privacy of anybody who asked for my help. Therefore, I did not use real personal names or addresses from any callers in this book without their consent. Any names or a personal address used in this book that may sound familiar is pure coincidence. I hope you enjoy this book.
Author: Peterson's Publisher: Peterson's ISBN: 0768928176 Category : Study Aids Languages : en Pages : 290
Book Description
"Peterson's Master the Public Safety Dispatcher/911 Operator Exam, is the must-have guide for those seeking a career as an emergency dispatcher or 911 operator. This guide provides everything you need to succeed on the exam, including full-length practice tests, reviews of every question type on the exam, proven test-taking strategies to help you score higher, and comprehensive information for beginning and advanced-level emergency personnel."--Publisher's website
Author: National Academy of Emergency Medical Dispatch (U.S.) Publisher: Jones & Bartlett Learning ISBN: 9780763713300 Category : Emergency communication systems Languages : en Pages : 196
Author: Jim Marshall
Author: Jim Marshall
Author: Kelly R. Rasmussen
Author: Peterson's
Author: Caroline Burau
Author: Creative Juices Publishing
Author: Lucia - Retired Dispatcher #160
Author: Valerie L. Haynes
Author: Penton Overseas, Inc. Staff
Author: Peterson's
Author: National Academy of Emergency Medical Dispatch (U.S.)