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Author: Adam Toporek Publisher: AMACOM ISBN: 0814449069 Category : Business & Economics Languages : en Pages : 270
Book Description
On the front lines of customer service, every day presents new and unexpected challenges—and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown? In Be Your Customer’s Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to: Achieve the mindset required for Hero-ClassTM service Understand the customer’s expectations--and exceed them Develop powerful communication skills Avoid the seven triggers guaranteed to set customers off Handle difficult and even irrational customers with ease Armed with the tools and techniques in Be Your Customer’s Hero, you will have all they need to transform themselves into the heroes their customers need.
Author: Rob Sanders Publisher: Random House Books for Young Readers ISBN: 0399555331 Category : Juvenile Nonfiction Languages : en Pages : 26
Book Description
JUNIOR LIBRARY GUILD SELECTION • Celebrate Pride and it's iconic rainbow flag--a symbol of inclusion and acceptance around the world-- with the very first picture book to tell its remarkable and inspiring history! "Pride is a beacon of (technicolor) light." --Entertainment Weekly In this deeply moving and empowering true story, young readers will trace the life of the Gay Pride Flag, from its beginnings in 1978 with social activist Harvey Milk and designer Gilbert Baker to its spanning of the globe and its role in today's world. Award-winning author Rob Sanders's stirring text, and acclaimed illustrator Steven Salerno's evocative images, combine to tell this remarkable - and undertold - story. A story of love, hope, equality, and pride.
Author: Ibi Zoboi Publisher: HarperCollins ISBN: 0062564072 Category : Young Adult Fiction Languages : en Pages : 247
Book Description
In a timely update of Jane Austen's Pride and Prejudice, National Book Award finalist Ibi Zoboi skillfully balances cultural identity, class, and gentrification against the heady magic of first love in her vibrant reimagining of this beloved classic. A smart, funny, gorgeous retelling starring all characters of color. Zuri Benitez has pride. Brooklyn pride, family pride, and pride in her Afro-Latino roots. But pride might not be enough to save her rapidly gentrifying neighborhood from becoming unrecognizable. When the wealthy Darcy family moves in across the street, Zuri wants nothing to do with their two teenage sons, even as her older sister, Janae, starts to fall for the charming Ainsley. She especially can’t stand the judgmental and arrogant Darius. Yet as Zuri and Darius are forced to find common ground, their initial dislike shifts into an unexpected understanding. But with four wild sisters pulling her in different directions, cute boy Warren vying for her attention, and college applications hovering on the horizon, Zuri fights to find her place in Bushwick’s changing landscape, or lose it all. "Zoboi skillfully depicts the vicissitudes of teenage relationships, and Zuri’s outsize pride and poetic sensibility make her a sympathetic teenager in a contemporary story about race, gentrification, and young love." (Publishers Weekly, "An Anti-Racist Children's and YA Reading List")
Author: Robin Stevenson Publisher: Orca Book Publishers ISBN: 1459824865 Category : Juvenile Fiction Languages : en Pages : 34
Book Description
★“[A] sheer delight and will be a welcome addition to shelves everywhere. Highly—and proudly—recommended.” —Kirkus Reviews, starred review ★ “This engaging introduction to Pride parades for the youngest readers successfully testifies to the warmth and power of queer community.” —Publishers Weekly, starred review A young child and their family are having a wonderful time together celebrating Pride Day—meeting up with Grandma, making new friends and eating ice cream. But then something terrible happens: their dog gets lost in the parade! Luckily, there are lots of people around to help reunite the pup with his family. This rhyming alphabet book tells a lively story, with rich, colorful illustrations that will have readers poring over every detail as they spot items starting with each of the letters of the alphabet. An affirming and inclusive book that offers a joyful glimpse of a Pride parade and the vibrant community that celebrates this day each year.
Author: Michael J Hildebrand Publisher: ISBN: 9781073086757 Category : Languages : en Pages : 40
Book Description
For Pride this year I decided to create pieces inspired by the original colors and meaning of the pride flag. There are very important recent additions to the lines of color, but with a focus on the original rainbow I want to remind all LGBTQ+ people that we stand together. I totally empathize with the need to banner under our own more specific group flags, but I truly believe we should embrace each other, celebrate together, riot together, cry together, and live together in unity. To quote Charles Beal when discussing Gilbert Baker's flag, "...he wanted it to be owned by everyone."
Author: Rachael Renee Anderson Publisher: Hea Publishing ISBN: 9781941363072 Category : Colorado Springs (Colo.) Languages : en Pages : 234
Book Description
After years of pinching pennies and struggling to get through art school, Emma Makie's hard work finally pays off with the offer of a dream job. But when tragedy strikes, she has no choice but to make a cross-country move to Colorado Springs to take temporary custody of her two nieces. She has no money, no job prospects, and no idea how to be a mother to two little girls, but she isn't about to let that stop her. Nor is she about to accept the help of Kevin Grantham, her handsome neighbor, who seems to think she's incapable of doing anything on her own. Prejudice Meets Pride is the story of a guy who thinks he has it all figured out and a girl who isn't afraid to show him that he doesn't. It's about learning what it means to trust, figuring out how to give and to take, and realizing that not everyone gets to pick the person they fall in love with. Sometimes, love picks them.
Author: Richard Taylor Publisher: ISBN: Category : Philosophy Languages : en Pages : 252
Book Description
Restoring Pride is "elitist" in that it acknowledges that some people are better as human beings than others, and that they have made themselves so by perfecting their natural talents. The idea of the Sermon on the Mount, that the poor and the meek are blessed, is repudiated. Instead, Taylor embraces the classical Greek ideal of virtue as personal excellence without any suggestion that everyone is equal in worth. The proud, setting the rules and standards for themselves, are apt to be looked on as unconventional. However, one invariable rule guides their behavior toward others: considerateness. The same egalitarian standard applies to their treatment under the law in a democratic society.
Author: Steven Yacovelli Publisher: ISBN: 9781946384676 Category : Business & Economics Languages : en Pages : 0
Book Description
As a member of the LGBTQ+ Community, did you know that you naturally have some amazing leadership skills inside you, based upon your experience, that you may not be capitalizing on? Now, it's not to say that our straight brothers and sisters don't have the potential to be rock star leaders, but--through many of our shared experiences being LGBTQ+ folks--we've had the opportunity to truly develop such skills as leveraging empathy, shaping our culture, being courageous, and being authentic. These skills are some of the most sought-after leadership competencies in the workplace today ... and they're already inside you, dear LGBTQ+ professional! Based upon over twenty-five years' experience in the leadership development, change management, and diversity and inclusion consulting space, Dr. Steve Yacovelli identifies the six leadership traits--being authentic, leading with courage, having empathy, effective communication, building relationships, and influencing organizational culture--that can greatly increase any LGBTQ+ Leader's effectiveness, and ways in which you as an LGBTQ+ Leader can increase your own leadership potential through cultivating these six leadership competencies. Whether you're a seasoned senior executive or a just-starting-out shiny new leader, Pride Leadership is your stop to hone your natural LGBTQ+ leadership awesomeness, gather a few kernels of wisdom to immediately apply in your workplace, and amp up your leadership-self to be just that much better-er. In short: you'll be a more effective, impactful, and inclusive leader after reading this book. Oh, and you'll have a good time learning along the way, too!
Author: Michael Genhart Publisher: ISBN: 9781433830877 Category : Juvenile Nonfiction Languages : en Pages : 0
Book Description
A must-have primer for young readers and a great gift for pride events and throughout the year, beautiful colors all together make a rainbow in Rainbow: A First Book of Pride. This is a sweet ode to rainbow families, and an affirming display of a parent's love for their child and a child's love for their parents. With bright colors and joyful families, this book celebrates LGBTQ+ pride and reveals the colorful meaning behind each rainbow stripe. Readers will celebrate the life, healing, light, nature, harmony, and spirit that the rainbows in this book will bring.
Author: Adam Toporek Publisher: AMACOM ISBN: 0814449069 Category : Business & Economics Languages : en Pages : 270
Book Description
On the front lines of customer service, every day presents new and unexpected challenges—and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown? In Be Your Customer’s Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to: Achieve the mindset required for Hero-ClassTM service Understand the customer’s expectations--and exceed them Develop powerful communication skills Avoid the seven triggers guaranteed to set customers off Handle difficult and even irrational customers with ease Armed with the tools and techniques in Be Your Customer’s Hero, you will have all they need to transform themselves into the heroes their customers need.
Author: Adam Toporek
Author: Rob Sanders
Author: Ibi Zoboi
Author: Robin Stevenson
Author: Michael J Hildebrand
Author: Rachael Renee Anderson
Author: Richard Taylor
Author: Steven Yacovelli
Author: Michael Genhart
Author: Adam Toporek
Author: Marie Van Vorst