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Author: Kathy L. Middleton Publisher: Bloomsbury Publishing USA ISBN: Category : Language Arts & Disciplines Languages : en Pages : 173
Book Description
Borrowing winning techniques from the business world, this book examines ways you can make library service more personalized, focused, and solutions-oriented for your patrons. When it comes to delivering the quality, personalized service your patrons expect, the staff is the most important resource in the library. It only follows then, that by empowering staff, breaking and fixing rules, cultivating creativity, and focusing on results, your library can meet and exceed patron expectations. To help you accomplish that and more, this book presents the "yes" model for customer service and explains how to use the model to build morale and grow a loyal, engaged, and highly satisfied community. The book shows how techniques borrowed from successful retail models can be applied to every part of library service—from reference, circulation, and technology services to children's and adult services. Beginning chapters describe the role of staff in transforming a culture of "no" into one of "yes." Next are explanations of tools administrators can use to support changes that will lead to a more contented customer base. Finally, the book addresses how to eliminate "no" through personalized service and by defining and tearing down obstacles that often block use of library products and services. This approach not only will make for happier patrons but will build staff morale, foster support, and ensure that your library remains relevant for years to come.
Author: Kathy L. Middleton Publisher: Bloomsbury Publishing USA ISBN: Category : Language Arts & Disciplines Languages : en Pages : 173
Book Description
Borrowing winning techniques from the business world, this book examines ways you can make library service more personalized, focused, and solutions-oriented for your patrons. When it comes to delivering the quality, personalized service your patrons expect, the staff is the most important resource in the library. It only follows then, that by empowering staff, breaking and fixing rules, cultivating creativity, and focusing on results, your library can meet and exceed patron expectations. To help you accomplish that and more, this book presents the "yes" model for customer service and explains how to use the model to build morale and grow a loyal, engaged, and highly satisfied community. The book shows how techniques borrowed from successful retail models can be applied to every part of library service—from reference, circulation, and technology services to children's and adult services. Beginning chapters describe the role of staff in transforming a culture of "no" into one of "yes." Next are explanations of tools administrators can use to support changes that will lead to a more contented customer base. Finally, the book addresses how to eliminate "no" through personalized service and by defining and tearing down obstacles that often block use of library products and services. This approach not only will make for happier patrons but will build staff morale, foster support, and ensure that your library remains relevant for years to come.
Author: Lysa TerKeurst Publisher: Thomas Nelson ISBN: 1400205867 Category : Religion Languages : en Pages : 273
Book Description
Are you tired of living with the stress of an overwhelmed schedule and aching with the sadness of an underwhelmed soul? Do you find yourself unable to say no even when you should? Are you stuck under the weight of endless demands and responsibilities? The good news is: it doesn't have to be this way. In The Best Yes, New York Times bestselling author Lysa TerKeurst guides you through the insightful lessons she's learned about what it means to live out the purpose that God has in store for you. Lysa demonstrates the incredible power of two words--yes and no--and the way that these simple, daily decisions can shape the story of our lives. Lysa has learned firsthand that there's a big difference between saying yes to everyone and saying yes to God. Drawing from applicable scriptures and her own personal experiences, Lysa teaches us that if we know and believe that God has a plan for each of us, we'll live it out--serving as living proof of His never-ending grace and kindness. Throughout The Best Yes, Lysa will give you the practical tools you need to: Stop people-pleasing by embracing a biblical understanding of love Escape the guilt of disappointing others by learning the secret of the small no Overcome the agony of hard choices by grounding your decisions in wisdom Grow closer to God as you sharpen your own discernment Learn to be intentional with your time, your choices, and yourself Incorporate the Best Yes as a filter for your daily decision making If we take time to slow down and rise above the rush of the world's endless demands, we can rest assured that God's wisdom will help us make decisions that will still be good tomorrow. No matter what season of life you find yourself in, you deserve the chance to make decisions that bring out the best you.
Author: United States. Congress. House. Committee on Post Office and Post Roads Publisher: ISBN: Category : Postal savings banks Languages : en Pages : 110
Author: Kathy L. Middleton
Author: Kathy L. Middleton
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Author: Lysa TerKeurst
Author: United States. Congress. House. Committee on Post Office and Post Roads
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Author: North Carolina. Department of Labor and Printing
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Author: New York (State). Department of Labor. Bureau of Statistics
Author: New South Wales. Department of Labour and Industry
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