Working with Microsoft Forms and Customer Voice PDF Download

Author: Welly Lee
Publisher: Packt Publishing Ltd
ISBN: 1801073414
Category : Computers
Languages : en
Pages : 336

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Book Description
Work with business scenarios and discover best practices to get the most out of Microsoft Forms and Microsoft Dynamics 365 Customer Voice Key FeaturesExplore step-by-step instructions to integrate surveys with Microsoft 365 appsAutomate surveys and follow-up actions from survey results using Microsoft FormsCreate custom report dashboards and explore advanced analytics for managing insightsBook Description Microsoft Forms and Dynamics 365 Customer Voice enable organizations to collect and analyze feedback from employees and customers, helping developers to integrate their feedback and business users to collect feedback that will guide them to develop customer-centric solutions. This book takes a hands-on approach to leveraging Microsoft Forms and Dynamics 365 Customer Voice capabilities for common feedback scenarios and covers best practices and tips and tricks to have your solution up and running in no time. You'll start by exploring common scenarios where organizations collect feedback from employees and customers and implement end-to-end solutions with Forms. You'll then discover how to create surveys and get to grips with different configuration options commonly used for each scenario. Throughout the book, you'll also find sample questions and step-by-step instructions for integrating the survey with related technology such as Microsoft Teams, Power Automate, and Power BI for an end-to-end scenario. By the end of this Microsoft book, you'll be able to build and deploy your complete solution using Microsoft Forms and Dynamics 365 Customer Voice, allowing you to listen to customers or employees, interpret their feedback, take timely follow-up action, and monitor results. What you will learnGet up and running with Microsoft Forms and Dynamics 365 Customer Voice servicesExplore common feedback scenarios and survey best practices Understand how to administer Microsoft Forms and Dynamics 365 Customer VoiceUse Microsoft Forms or Dynamics 365 Customer Voice to monitor your survey resultsSet up the Microsoft Forms app for Teams for conducting live pollsAutomate feedback collection and follow-up actionsWho this book is for This book is for business users who want to increase customer and employee engagement and collect data for measuring user satisfaction and driving product and process improvements. Beginner-level knowledge of Microsoft products such as Office 365 (including Teams, Outlook, and Excel) is expected. The book also includes advanced topics for citizen developers to automate sending Customer Voice surveys, follow-up actions, and creating custom dashboards using Microsoft Power Platform applications like Power Automate and Power BI.

Author: Welly Lee
Publisher:
ISBN:
Category :
Languages : en
Pages : 0

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Book Description
Work with business scenarios and discover best practices to get the most out of Microsoft Forms and Microsoft Dynamics 365 Customer Voice Key Features Explore step-by-step instructions to integrate surveys with Microsoft 365 apps Automate surveys and follow-up actions from survey results using Microsoft Forms Create custom report dashboards and explore advanced analytics for managing insights Book Description Microsoft Forms and Dynamics 365 Customer Voice enable organizations to collect and analyze feedback from employees and customers, helping developers to integrate their feedback and business users to collect feedback that will guide them to develop customer-centric solutions. This book takes a hands-on approach to leveraging Microsoft Forms and Dynamics 365 Customer Voice capabilities for common feedback scenarios and covers best practices and tips and tricks to have your solution up and running in no time. You'll start by exploring common scenarios where organizations collect feedback from employees and customers and implement end-to-end solutions with Forms. You'll then discover how to create surveys and get to grips with different configuration options commonly used for each scenario. Throughout the book, you'll also find sample questions and step-by-step instructions for integrating the survey with related technology such as Microsoft Teams, Power Automate, and Power BI for an end-to-end scenario. By the end of this Microsoft book, you'll be able to build and deploy your complete solution using Microsoft Forms and Dynamics 365 Customer Voice, allowing you to listen to customers or employees, interpret their feedback, take timely follow-up action, and monitor results. What you will learn Get up and running with Microsoft Forms and Dynamics 365 Customer Voice services Explore common feedback scenarios and survey best practices Understand how to administer Microsoft Forms and Dynamics 365 Customer Voice Use Microsoft Forms or Dynamics 365 Customer Voice to monitor your survey results Set up the Microsoft Forms app for Teams for conducting live polls Automate feedback collection and follow-up actions Who this book is for This book is for business users who want to increase customer and employee engagement and collect data for measuring user satisfaction and driving product and process improvements. Beginner-level knowledge of Microsoft products such as Office 365 (including Teams, Outlook, and Excel) is expected. The book also includes ad ...

Author: Welly Lee
Publisher:
ISBN: 9781801070171
Category :
Languages : en
Pages : 336

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Book Description
Work with business scenarios and discover best practices to get the most out of Microsoft Forms and Microsoft Dynamics 365 Customer VoiceKey Features* Explore step-by-step instructions to integrate surveys with Microsoft 365 apps* Automate surveys and follow-up actions from survey results using Microsoft Forms* Create custom report dashboards and explore advanced analytics for managing insightsBook DescriptionMicrosoft Forms and Dynamics 365 Customer Voice enable organizations to collect and analyze feedback from employees and customers, helping developers to integrate their feedback and business users to collect feedback that will guide them to develop customer-centric solutions.This book takes a hands-on approach to leveraging Microsoft Forms and Dynamics 365 Customer Voice capabilities for common feedback scenarios and covers best practices and tips and tricks to have your solution up and running in no time. You'll start by exploring common scenarios where organizations collect feedback from employees and customers and implement end-to-end solutions with Forms. You'll then discover how to create surveys and get to grips with different configuration options commonly used for each scenario. Throughout the book, you'll also find sample questions and step-by-step instructions for integrating the survey with related technology such as Microsoft Teams, Power Automate, and Power BI for an end-to-end scenario.By the end of this Microsoft book, you'll be able to build and deploy your complete solution using Microsoft Forms and Dynamics 365 Customer Voice, allowing you to listen to customers or employees, interpret their feedback, take timely follow-up action, and monitor results.What you will learn* Get up and running with Microsoft Forms and Dynamics 365 Customer Voice services* Explore common feedback scenarios and survey best practices* Understand how to administer Microsoft Forms and Dynamics 365 Customer Voice* Use Microsoft Forms or Dynamics 365 Customer Voice to monitor your survey results* Set up the Microsoft Forms app for Teams for conducting live polls* Automate feedback collection and follow-up actionsWho this book is forThis book is for business users who want to increase customer and employee engagement and collect data for measuring user satisfaction and driving product and process improvements. Beginner-level knowledge of Microsoft products such as Office 365 (including Teams, Outlook, and Excel) is expected. The book also includes advanced topics for citizen developers to automate sending Customer Voice surveys, follow-up actions, and creating custom dashboards using Microsoft Power Platform applications like Power Automate and Power BI.

Author: Malin Martnes
Publisher: Packt Publishing Ltd
ISBN: 1803237317
Category : Computers
Languages : en
Pages : 374

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Book Description
Learn to use Microsoft's powerful marketing automation tool, and get comprehensive knowledge with this in-depth guide covering the core capabilities of Dynamics 365 Marketing Key FeaturesTake your first step on the path to becoming a functional consultant with Dynamics 365 MarketingGet knowledge on how to use the systems features and functionality out-of-the-boxTest your knowledge with self-assessment tests to better understand the contentBook Description Marketing is one of the most powerful entities in the modern world with the potential to make or break a business. The mighty Microsoft Dynamics 356 Marketing tool offers a wide range of marketing automation tools, understanding which is an essential skill for a successful marketer. This in-depth guide to the ins and outs of Dynamics 365 Marketing will help you grasp all the information you need to implement and use the system the right way. Starting with the setup and configuration of your Dynamics 365 Marketing instance, you'll explore fundamental concepts, such as leads, accounts, and contacts, and the creation and administration of segments and lists. Once you've grasped these basic concepts, you'll advance to the core of the book. From the email editor to outbound and real-time customer journeys and from the event module to Customer Voice, you'll develop a solid understanding of the fundamental topics crucial for anyone who wants to be a Dynamics 365 Marketing functional consultant. By the end of the book, you'll be ready for Dynamics 365 Marketing end-to-end implementations. What you will learnCreate and manage marketing forms and pagesWrite good emails and use analytics to measure their effectivenessExplore outbound and real-time customer journeysUse Power Pages for real-time marketing eventsCreate surveys to send to your customers with Customer VoiceExploit the Microsoft ecosystem to get the best resultsWho this book is for Whether you are a marketing consultant working on implementations or a marketer using the system, this book will help you learn all about Dynamics 365 Marketing. With the help of detailed explanations and self-assessment tests, you'll explore the system and will get be ready for end-to-end implementation.

Author: Robert Houdeshell
Publisher: Packt Publishing
ISBN: 9781801072076
Category :
Languages : en
Pages : 298

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Book Description
Discover the endless capabilities and end-to-end project management functionalities of Dynamics 365 Project Operations to drive your firm's project success and ensure rapid business growth in the competitive digital economic world Key Features: Deliver successful projects via improved collaboration, visibility, and teamwork using Microsoft Project Operations solutions Gain real-time data insights to modernize business strategies to increase market share Build the right project operations models to meet business needs with an optimized budget Book Description: Dynamics 365 Project Operations is a game-changing solution set for project-driven businesses that allows you to deliver commercially successful projects in a timely and cost-effective manner, keeping the project teams productive and collaborative. With this book, you'll find out how you can bring more value to the business by winning new projects and driving exponential revenue growth. Starting with the key principles of Project Operations, you'll understand how it improves project planning and execution. You'll then learn how to successfully deploy Project Operations along with different integration strategies and get to grips with the best approach for sales through project opportunities, project contracts, and pricing workflow implementation. This book will guide you through setting up direct staffing and centralized staffing models and enable you to manage project changes confidently by getting hands-on with project timeline management, pricing management, resource assignments, and modifications. In the final chapters, you'll find out how to use Project Operations effectively for project accounting and finance. By the end of this book, you'll have gained the confidence to deliver profitable projects in a well-connected organization through efficient decision-making and successful customer-client relationships. What You Will Learn: Configure key elements of Project Operations to drive improved collaboration with your customers Discover how Project Operations is interconnected with Microsoft 365 and Dynamics 365 Platform Understand the Project Opportunity-to-Quote-to-Contract workflow and its implications for selling Find out how to set up and utilize direct staffing and centralized staffing models Explore Project Timeline Management using Task, Board, and Timeline views Find out how information flows to finance and operations in Project Operations Who this book is for: This book is for project managers, project leads, business consultants, and business leaders who want to gain a competitive edge by delivering successful projects in a shorter time span with the help of effective operations and workflows across different teams within projects. Knowledge of Microsoft 365 and a sound understanding of business acumen and sales through the delivery process is necessary to get the most out of this book.

Author: Melissa Hubbard
Publisher: Apress
ISBN: 148423670X
Category : Computers
Languages : en
Pages : 154

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Book Description
Do you need to learn how to use Microsoft Teams? Are you questioning how to drive user adoption, govern content, and manage access for your Teams deployment? Either way, Mastering Microsoft Teams is your one-stop-shop to learning everything you need to know to find success with Microsoft Teams. Microsoft’s new chat-based collaboration software has many rich features that enable teams to be more efficient, and save valuable time and resources. However, as with all software, there is a learning curve and pitfalls that should be avoided. Begin by learning the core components and use cases for Teams. From there the authors guide you through ideas to create governance and adoption plans that make sense for your organization or customer. Wrap up with an understanding of features and services in progress, and a road map to the future of the product. What You'll Learn Implement, use, and manage Microsoft Teams Understand how Teams drives productivity and engagement by combining the functionality of Microsoft Groups, SharePoint, OneDrive, Outlook, and other services in one location Govern, explain, and use Teams in your organization Know the pitfalls to avoid that may create challenges in your usage of Teams Become familiar with the functionality and components of Teams via walkthroughs, including opportunities for automating business processes in Teams Who This Book Is For Anyone who wants to learn Microsoft Teams. To get the most out of the book, a basic understanding of Office 365 and a subscription, including a Microsoft Teams license, is useful.

Author: Joao Ferreira
Publisher: Packt Publishing Ltd
ISBN: 1801078629
Category : Computers
Languages : en
Pages : 356

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Book Description
Prepare to be a Microsoft Lists advocate and transform the way data is harnessed in your organization Key FeaturesGet to grips with Microsoft Lists and organize your data efficientlyDiscover best practices and real-world scenarios to track information, events, and issues in your organizationTake control of your data by creating custom data models using Microsoft ListsBook Description Microsoft Lists is an extremely flexible and powerful platform for creating custom data models. Hands-On Microsoft Lists is an easy-to-read guide for those who want to get started with Lists, as well as those who are already familiar with the basic concepts and want to create custom and flexible Lists that are easily available through a web interface. This comprehensive introduction to Lists will show you how to get up to speed in no time with the help of practical guidance and examples. Complete with hands-on tutorials and projects, you'll understand how to use and implement Microsoft Lists effectively. You'll start by covering all the basic concepts that will help you to build your Microsoft Lists and get the most out of the platform. As you progress, you'll explore how to customize Microsoft Lists layouts and forms. Later chapters will guide you through integrating Microsoft Lists with the Power Platform. Throughout the book, you'll work with practical scenarios that you can use daily to improve the collaboration in your organization. By the end of this Microsoft book, you'll have learned how to create custom data models to improve the way your data is put together, managed, and consumed in your workplace. What you will learnUse the Lists platform effectively in the modern workplaceGet to grips with data privacyDiscover how to customize Microsoft Lists data and formsAutomate processes using Microsoft ListsExtend the default features of Microsoft Lists using the SharePoint frameworkCreate custom list templates using PnP PowerShellExtend Microsoft Lists using Power PlatformWho this book is for This book is for business professionals and end users working with Microsoft 365 tools such as Microsoft SharePoint and Microsoft Teams who are looking to improve the way their data is structured, managed, and consumed inside an organization. Basic knowledge of SharePoint and Excel is assumed.

Author: Dr. Nitin Paranjape
Publisher: Packt Publishing Ltd
ISBN: 180107822X
Category : Computers
Languages : en
Pages : 350

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Book Description
A practical guide to working with Microsoft 365 apps such as Office, Teams, Excel, and Power BI for automating tasks and managing projects effectively Key Features Learn how to save time while using M365 apps from Microsoft productivity expert Dr. Nitin Paranjape Discover smarter ways to work with over 20 M365 apps to enhance your efficiency Use Microsoft 365 tools to automate repetitive tasks without coding Book Description Efficiency Best Practices for Microsoft 365 covers the entire range of over 25 desktop and mobile applications on the Microsoft 365 platform. This book will provide simple, immediately usable, and authoritative guidance to help you save at least 20 minutes every day, advance in your career, and achieve business growth. You'll start by covering components and tasks such as creating and storing files and then move on to data management and data analysis. As you progress through the chapters, you'll learn how to manage, monitor, and execute your tasks efficiently, focusing on creating a master task list, linking notes to meetings, and more. The book also guides you through handling projects involving many people and external contractors/agencies; you'll explore effective email communication, meeting management, and open collaboration across the organization. You'll also learn how to automate different repetitive tasks quickly and easily, even if you're not a programmer, transforming the way you import, clean, and analyze data. By the end of this Microsoft 365 book, you'll have gained the skills you need to improve efficiency with the help of expert tips and techniques for using M365 apps. What you will learn Understand how different MS 365 tools, such as Office desktop, Teams, Power BI, Lists, and OneDrive, can increase work efficiency Identify time-consuming processes and understand how to work through them more efficiently Create professional documents quickly with minimal effort Work across multiple teams, meetings, and projects without email overload Automate mundane, repetitive, and time-consuming manual work Manage work, delegation, execution, and project management Who this book is for If you use Microsoft 365, including MS Office 365, on a regular basis and want to learn about the features that can help improve your efficiency, this book is for you. You do not require any specialized knowledge to get started.

Author: Nicolae Tarla
Publisher: Packt Publishing Ltd
ISBN: 1801072221
Category : Computers
Languages : en
Pages : 247

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Book Description
Unleash the capabilities of Power Virtual Agents to provide actionable insights to your customers and employees using automated chatbot solutions Key FeaturesProvide instant customer support on your webpages using Power Virtual AgentsDiscover tips and techniques for the governance, administration, and deployment of chatbotsBuild conversational solutions for your web apps, public portals, and Teams environmentBook Description Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support. Empowering Organizations with Power Virtual Agents is a guide to building chatbots that can be deployed to handle front desk services without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will uncover the features available in Power Virtual Agents for creating bots that can be integrated into an organization's public site as well as specific web pages. Next, you will understand how to build bots and integrate them within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers. By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner. What you will learnGet to grips with Power Virtual Agents and understand the license requirement for using itDeploy bots on public websites or web pagesCreate conversational solutions for your organization using Microsoft TeamsExplore best practices for governance that are essential for implementing Power Virtual AgentsExplore different business scenarios for implementing Power Virtual AgentsUnderstand the integration between Power Virtual Agents and Microsoft Power PlatformWho this book is for This book is for organization representatives looking to automate processes, relieve the first-contact workload of their front-line agents, and provide actionable results to employees and customers. Business professionals, citizen developers, and functional consultants will also find this book helpful. Familiarity with the Modern Workplace and the Dynamics 365 family of products will be useful. Beginner-level knowledge of Power Platform and its main modules will assist with understanding the concepts covered in the book more effectively.

Author: Sue Mosher
Publisher: Elsevier
ISBN: 0080491871
Category : Computers
Languages : en
Pages : 640

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Book Description
Microsoft Outlook Programming unleashes the power of Microsoft Outlook, allowing administrators and end users to customize Outlook in the same way that they've used macros and templates to customize other programs like Excel and Word. Experienced developers will find the quick-start information they need to begin integrating Outlook into their applications. Microsoft Exchange administrators will get help automating common tasks such as announcing public folders and importing data to custom forms. Microsoft Outlook is the most widely used email program, and it offers the most programmability. This book introduces key concepts for programming both Outlook forms for storing and exchanging data and Visual Basic for Applications modules that add new features to Outlook. Central to this new edition, which covers both Outlook 2000 and Outlook 2002, is awareness of tighter security in Outlook. Designed to prevent transmission of computer viruses, the security restrictions can also get in the way of legitimate programs, but this book offers workarounds within the reach of novice programmers. It also covers many of the new features of Outlook 2002, such as the integrated Outlook View Control and searching across multiple folders using SQL syntax and the Search object. · Building block procedures for the most common Outlook programming tasks · Jargon-free language and practical examples to make the material more accessible to new Outlook programmers · Coverage of Outlook Email Security Update · Coverage of the Office XP Web Services Toolkit