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Author: John R. Patterson Publisher: ReadHowYouWant.com ISBN: 1459626834 Category : Business & Economics Languages : en Pages : 370
Book Description
In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain - they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong. If a company s customer service doesn t adapt ...
Author: John R. Patterson Publisher: ReadHowYouWant.com ISBN: 1459626834 Category : Business & Economics Languages : en Pages : 370
Book Description
In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain - they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong. If a company s customer service doesn t adapt ...
Author: Chip R. Bell Publisher: Berrett-Koehler Publishers ISBN: 1605099775 Category : Business & Economics Languages : en Pages : 266
Book Description
In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain – they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong. If a companyÆs customer service doesnÆt adapt to these new conditions, they will get burned by bloggers and viral videos that can severely damage their reputation. This book describes exactly what todayÆs customers expect and how to give it to them. In Wired and Dangerous, Bell and Patterson provide a tested formula for restoring balance to the customer relationship by establishing what they call “Service Calm”. The three steps to Service Calm sound simple, but they draw on sophisticated psychological principles and are profound in application: 1) Deal with Self, 2) Deal with Customer, 3) Deal with Context.
Author: Clinton Callahan Publisher: SCB Distributors ISBN: 1942493800 Category : Body, Mind & Spirit Languages : en Pages : 421
Book Description
"This book comprehensively details the path of feeling. Once one has a long drink of the experience of feeling that Callahan writes about, it will be difficult to quench one’s thirst for it with less." -Timothy S. Bennett, writer, artist and filmmaker "An owner’s manual for Sane Human Being! Pretty soon you’ll reclaim who you have always been, who you came here to be: deep and authentic feeling, conscious life, and a chance to play a part in the healing of our collective nightmare." -Malidoma Patrice Somé, PhD, author, healer, African Shaman "For modern seekers, responding to the call for initiation into relationship, here is an open invitation. As with all true rites of passage, there is no promise of safety along the way, and, the potential for transformation is boundless." -Sally Erickson, artist, psychotherapist, community organizer, and film producer. This book is about feelings, and the ways that we, as individuals and as a culture, have numbed ourselves against them. It is about unleashing the possibility of using your conscious feelings to re-shape your life around what really matters to you. Conscious Feelings introduces readers to the concept of the "personal numbness bar" –– a measure set high by modern culture as a way of keeping everything "cool," under control, and consequently out of touch. This book provides the insight and the means for lowering that numbness bar. "You can feel more wisely and effectively," the author asserts. You can regain the intelligence and energy of your feelings, so long denied and dressed up to appear acceptable. "Being cool," Callahan states, "allows you to look the other way about schooling, prescription drugs, corporate wrongdoing, corruption, pollution, injustice, your life purpose, your love life, and your job," and to accept the generic malaise that characterizes so many ordinary relationships. The central framework of the book is built with the Ten Distinctions for Consciously Feeling, including: Learning the potent difference between thoughts and feelings. Sorting out feelings (based in the present) from emotions (based in the past, on cultural or religious beliefs). Experiencing how feelings are absolutely-neutral energy and information, neither good nor bad, neither positive nor negative, yet extremely useful in your adult life. Each chapter is enriched with THOUGHTMAPS—clear diagrams of ways you presently think and ways you could possibly think—supported by an abundance of practical experiments t
Author: United States. Congress. House. Committee on Interstate and Foreign Commerce Publisher: ISBN: Category : Interstate commerce Languages : en Pages : 1032
Author: Peter Hey Publisher: Balboa Press ISBN: 1982220252 Category : Self-Help Languages : en Pages : 454
Book Description
With his blend of engineering and the fields of personal transformation, Peter Hey takes us on a deep, yet accessible journey into the inner recesses of our minds. He presents a unique model of the mind and the mechanisms that define our behavior. Based on his own personal experiences as the son of a Holocaust survivor, his sessions with his own clients and his background in computer design, he brings the concept of programs in our unconscious as the basic mechanism that determines our actions. Millions of programs operating below our everyday awareness, each of them associated with emotions that, in fact, are the actual power behind our decisions in daily life. Leading Mind explains how these programs are created from all our experiences, starting already at conception, through our time in the mother’s womb, all the way to full adulthood. It also shows how, when accessing our deep unconscious, we discover aspects in us that transcend our current physical life. Based on thousands and thousands of sessions done by practitioners around the world, with remarkably consistent results across cultures, education, social status and personal beliefs. Leading Mind shows how the current events that are impacting our civilization nowadays are the result of our emotional ignorance. It brings to light an urgent call to reform our educational curriculum to teach how our mind works and tools for personal transformation and conflict resolution. Understanding our minds brings tolerance and compassion for all. It gives us the knowledge to change our limiting behaviors. The start of real personal power to direct our lives in the direction that is our authentic individual expression.
Author: John R. Patterson
Author: John R. Patterson
Author: Chip R. Bell
Author: Clinton Callahan
Author: Erickson Kilpatrick Erickson
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Author: 
Author: National Electric Light Association
Author: David J. French
Author: United States. Congress. House. Committee on Interstate and Foreign Commerce
Author: Peter Hey