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Author: Thomas A. Stewart Publisher: HarperCollins ISBN: 0062415700 Category : Business & Economics Languages : en Pages : 173
Book Description
In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn’t enough to differentiate your business—it needs to be designed for service from the ground up. Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea that the design of services is markedly different than manufacturing. Bestselling authors and business experts Thomas A. Stewart and Patricia O’Connell contend that most companies, both digital and brick-and-mortar, B2B or B2C; are not designed for service—to provide an experience that matches a customer’s expectations with every interaction and serves the company’s needs. When customers have more choices than ever before, study after study reveals that it’s the experience that makes the difference. To provide great experiences that keep customers coming back, businesses must design their services with as much care as their products. Service Design is proactive—it is about delivering on your promise to customers in accordance with your strategy, not about acceding to customer dictates. Woo, Wow, and Win teaches you how to create "Ahhh" moments when the customer makes a positive judgment, and to avoid Ow" moments—when you lose a sale or worse, customer trust. Whether you’re giving a haircut, selling life insurance, or managing an office building, your customer is as much a part of your business as your employees are. Together, you and customers create a bank of trust; fueled by knowledge of each other’s skills and preferences. This is Customer Capital, the authors explain, and it is jointly owned. But it’s up to you to manage it profitably. Innovative yet grounded in real world examples, Woo, Wow, and Win is the key strategy for winning customers—and keeping them.
Author: Thomas A. Stewart Publisher: HarperCollins ISBN: 0062415700 Category : Business & Economics Languages : en Pages : 173
Book Description
In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn’t enough to differentiate your business—it needs to be designed for service from the ground up. Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea that the design of services is markedly different than manufacturing. Bestselling authors and business experts Thomas A. Stewart and Patricia O’Connell contend that most companies, both digital and brick-and-mortar, B2B or B2C; are not designed for service—to provide an experience that matches a customer’s expectations with every interaction and serves the company’s needs. When customers have more choices than ever before, study after study reveals that it’s the experience that makes the difference. To provide great experiences that keep customers coming back, businesses must design their services with as much care as their products. Service Design is proactive—it is about delivering on your promise to customers in accordance with your strategy, not about acceding to customer dictates. Woo, Wow, and Win teaches you how to create "Ahhh" moments when the customer makes a positive judgment, and to avoid Ow" moments—when you lose a sale or worse, customer trust. Whether you’re giving a haircut, selling life insurance, or managing an office building, your customer is as much a part of your business as your employees are. Together, you and customers create a bank of trust; fueled by knowledge of each other’s skills and preferences. This is Customer Capital, the authors explain, and it is jointly owned. But it’s up to you to manage it profitably. Innovative yet grounded in real world examples, Woo, Wow, and Win is the key strategy for winning customers—and keeping them.
Author: Mindy Thomas Publisher: HarperCollins ISBN: 0358309344 Category : Juvenile Nonfiction Languages : en Pages : 195
Book Description
A #1 New York Times Bestseller! Based on their #1 kids podcast, Wow in the World, hosts Mindy Thomas and Guy Raz take readers on a hilarious, fact-filled, and highly illustrated journey through the human body—covering everything from our toes to our tongues to our brains and our lungs! WHY in the world do I have a belly button? And WHAT in the world does it do? WHEN in the world will my nose stop growing? And HOW in the world does my pee keep flowing? The human body is a fascinating piece of machinery. It's full of mystery, and wonder, and WOW. And it turns out, every single human on the planet has one! Join Mindy Thomas and Guy Raz, hosts of the mega-popular Wow in the World podcast, as they take you on a fact-filled adventure from your toes and your tongues to your brain and your lungs. Featuring hilarious illustrations and filled with facts, jokes, photos, quizzes, and Wow-To experiments, The How and Wow of the Human Body has everything you need to better understand your own walking, talking, barfing, breathing, pooping body of WOW!
Author: Betsy A. Hays Publisher: CreateSpace ISBN: 9781497505247 Category : Self-Help Languages : en Pages : 158
Book Description
Win & Wow: Public Relations Secrets for Everyday Success divulges how we can all use proven public relations techniques to accomplish our personal and professional goals. From puppy-dog loyalty to preventing crises to maximizing your sparkle dial, this book walks you through a host of thought changers and action steps that can add real value to your life. Written by public relations professor Betsy A. Hays and social media pro and CEO Tori Randolph Terhune, this book provides their complementary perspectives about practical ideas and strategies that can be used by all of us, regardless of what we want to accomplish.
Author: John C. Pelkey Publisher: AuthorHouse ISBN: 1418475270 Category : Family & Relationships Languages : en Pages : 323
Book Description
Shy Jon Perone is just getting by when an incident introduces him to the world of running. When he meets pretty Jennifer Carling, a new student in his school, he falls for her, hard. Overcoming his fear of everyone and everything to be in her life, he joins the track team and excels. Jennifer rewards his effort when she asks him to teach her how to run. However, a web of deceit and neglect rules Jennifer's life and snares Jon, ill equipped to handle both his emotions and the downward spiraling situations. Can Jon overcome the barriers of innocence, youth, and fear to succeed in life and find happiness with Jennifer? You'll have to read RUNNERS to find out.
Author: Aditya Bhavsar Publisher: Be An Author ISBN: 9352880897 Category : Self-Help Languages : en Pages : 461
Book Description
“Few people know the ‘price’ of everything, and yet ‘value’ of nothing.” I know that’s not you, because if it were the case – you won’t be flickering here to make things better and take your life to the next level. Today, a lot of people know what to do, yet a very few do what they know. The reason being is – they just don’t know how. This book is all about “how”. This book will help you to enhance and optimize each and every area of your life and will empower you how to crush it all! It is not what the book will cost you, it is what it will cost if you don’t read it. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- “Successful is a man who is healthy, wealthy & wise.” We all have dreams – a fascinating & enchanting imagination and a blueprint of how our life is supposed to be. We all want to believe deep down in our souls that we have a special gift, that we can make a difference, that we can touch others in a special and pretty unique way, and that we can make this world a better place to live. At one time in our lives, we all had a vision for the quality of life that we desire and deserve. Yet, for many of us, those dreams have become shrouded in the frustrations and routines of daily life that we no longer even make an effort to accomplish them. For too many, the dream has dissipated – and with it, so has the will to design an extraordinary quality of life filled with grace and abundance. Many have lost that sense of certainty that creates winners edge. After all, “what’s the difference that makes the difference?” What makes the difference in the quality of people’s lives? Why few achieve what they want and succeed in their lives up to no limits and rest just keep dreaming and never reach to their “dreamland”? What is it that makes successful people “successful” and the rest mere dreamers? After all, what’s the difference between “incredibly successful” legends and “happily mediocre” crowd? How is it that so often people from such humble beginnings, devastating backgrounds, miserable circumstances, poor conditions and innumerous disappointments in spite of it all manage to create lives that inspire us? Conversely, why do many of those born into privileged environments, with every resource for success at their fingertips end up, ill, fat, broke, stupid, embarrassed, miserable, often chemically addicted & technically screwed? What makes some people’s lives example, while other’s a warning? For my entire life – I have been obsessed with like questions. And to quench my quest of figuring out the difference that made the difference – I stumbled upon an never ending journey – the road to “personal excellence”. The road which is always under construction. I’m not here to claim that I have figured it all out. But the great news is, “I’m yet evolving.” “Honor those who seek the truth, beware of those who have found it.” (For me, it’s a reminder that the path to personal excellence never ends and that absolutely nobody has this SHIT figured out.) Be Successful: Thrive Exponentially Beyond Excellence is my “open invitation” for you to join me on this uniquely phenomenal journey – the way to thrive exponentially beyond excellence. IS THIS INVITATION REALLY FOR YOU? Oh! I must say, that’s a pretty good question. “Knowledge is having the right answer, while intelligence is asking the right question.” Anyways – let’s come back to the point. Is this book really for you? Now, I can answer it in two ways: Firstly, Yes. Just because Sir Jim Rohn says, “You should always invest 10% of your income on yourself. Your personal development.” So, if he says that you should invest 10% of your income on your personal development – so you must. (Just Kidding). You might say, “Well, Sir Jim can say that you should invest 100% of your income on yourself – so we must?” May be, if he says so – then yes. Okay. Jokes apart. But wait, I have another good reason for you to consider why you must invest your “time” in this book. (It isn’t what the book costs. It’s what it will cost you if you don’t read it.) You see, I believe I know who you really are. If you are a kind of person who’s always seeking for “the edge” and you never want to settle for anything less than you are made to be or share or give or contribute. And that no matter how well you are already doing or how challenged you now may be, deep inside of you there lies a belief that your experience of life can and will be much greater than it already is – I think, this is a pretty perfect place for you to fit in! By consistently taking advantage of each of the chapters in this book, you will ensure your ability to maximize your potential and live a life – filled with grace and abundance. If you are still with me – let me brief you about how this book is structured and how to get the most of it. Basically, I have designed it in such a way that it will help you to grow and thrive in each and every area of your life, either it be your finances or relationship with your fiance (or fiancee) this book will invariably help you to unleash your true potential and reach the next level of success, happiness, fulfillment and accomplishment. It has 10 sections and in all, 55 chapters, guiding you thoroughly how to walk on the blazing path of success. Ah! Yes. You can download a sample of the book by clicking me! “In the case of good books, the point is not to see how many of them you can get through, but rather how many can get through to you.”
Author: Marcha Fox Publisher: Marcha Fox ISBN: 0998078913 Category : Young Adult Fiction Languages : en Pages : 218
Book Description
Cyraria is a hostile world with weather extremes beyond imagination. With Opposition, the worst portion of the heat season on the way, Dirck Brightstar and his father, Laren take on the challenge of modifying their primitive shelter to withstand the hostile environment in what is rapidly becoming a dystopian nightmare. Their attempt to build a heat exchanger (air conditioner) to maintain a survivable temperature is interrupted when Laren is arrested in a midnight raid and incarcerated as a political prisoner as a part of Augustus Troy's Integration recruiting efforts. Dirck is thus left on his own to fend for his family, more separated now than ever before. His friend, Win, proves to be a valuable ally though his little brother, Deven, becomes the real hero thanks to his strange alliance with an indigenous race known as the bnolar.Creena, another family member separated from the family in a previous incident, experiences increasing trouble as well when she and her 'troid, Aggie and vegemal, Thyron, land on a planet seeking a more capable vehicle for the trip back to the family's homeworld, Mira III, to obtain assistance. Their efforts are thwarted when authorities impound their ship and separate them as targets for government scrutiny and investigation. Creena's options are severely limited and further complicated by Integrator attempts to abduct her, the evil purpose of which she can sense but doesn't understand. With no other choice but to adapt to a primitive and alien lifestyle until her situation is resolved, when it finally comes time to leave she discovers she's grown more attached to this backward world than she ever thought possible.[NOTE:--Readers with a strong interest in science will particularly enjoy these stories in which the author demonstrates numerous scientific principles and their importance through entertaining plot action. This is Volume II of the Star Trails Tetralogy. Enjoying this episode does not depend on reading Volume I.]
Author: Thomas A. Stewart
Author: Thomas A. Stewart
Author: Mindy Thomas
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Author: Mike Byam
Author: Betsy A. Hays
Author: John C. Pelkey
Author: Samuel Richard Fuller
Author: Aditya Bhavsar
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Author: Marcha Fox