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Author: Keith Bailey Publisher: New Harbinger Publications ISBN: 1572244364 Category : Business & Economics Languages : en Pages : 231
Book Description
A survey of more than 20,000 workers and managers answers the question, "What do the happy people in your workplace know that you don't?" The result will empower readers to improve their experience at work by changing their thinking, attitudes, and behaviors in the office.
Author: Keith Bailey Publisher: New Harbinger Publications ISBN: 1572244364 Category : Business & Economics Languages : en Pages : 231
Book Description
A survey of more than 20,000 workers and managers answers the question, "What do the happy people in your workplace know that you don't?" The result will empower readers to improve their experience at work by changing their thinking, attitudes, and behaviors in the office.
Author: Arthur E. Jongsma, Jr. Publisher: John Wiley & Sons ISBN: 1119629926 Category : Psychology Languages : en Pages : 563
Book Description
The revised edition of the clinicians’ time-saving Psychotherapy Treatment Planner Revised and updated, the sixth edition of The Complete Adult Psychotherapy Treatment Planner offers clinicians a timesaving, evidence-based guide that helps to clarify, simplify and accelerate the treatment planning process so they can spend less time on paperwork and more time with clients. The authors provide all the elements necessary to quickly and easily develop formal, customizable treatment plans that satisfy the demands of HMOs, managed-care companies, third-party payers and state and federal agencies. This revised edition includes new client Short-Term Objectives and clinician Therapeutic Interventions that are grounded in evidence-based treatment wherever research data provides support to an intervention approach. If no research support is available a best practice standard is provided. This new edition also offers two new presenting problem chapters (Loneliness and Opioid Use Disorder) and the authors have updated the content throughout the book to improve clarity, conciseness and accuracy. This important book: Offers a completely updated resource that helps clinicians quickly develop effective, evidence-based treatment plans Includes an easy-to-use format locating treatment plan components by Presenting Problem or DSM-5 diagnosis Contains over 3,000 prewritten treatment Symptoms, Goals, Objectives and Interventions to select from Presents evidence-based treatment plan components for 45 behaviorally defined Presenting Problems Suggests homework exercises specifically created for each Presenting Problem Written for psychologists, therapists, counselors, social workers, addiction counselors, psychiatrists, and other mental health professionals, The Complete Adult Psychotherapy Treatment Planner, Sixth Edition has been updated to contain the most recent interventions that are evidence-based.
Author: Karen Leland Publisher: John Wiley & Sons ISBN: 1118052730 Category : Business & Economics Languages : en Pages : 409
Book Description
Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.
Author: Nancy Mohrbacher Publisher: ReadHowYouWant.com ISBN: 1458747956 Category : Education Languages : en Pages : 454
Book Description
Two breastfeeding specialists team up to provide new mothers with a set of seven basic principles - distilled from the most up-to-date information in the field - that they need to breastfeed successfully....
Author: Vicky Oliver Publisher: Skyhorse Publishing Inc. ISBN: 1616081414 Category : Business & Economics Languages : en Pages : 385
Book Description
Knowing workplace etiquette can get a person a raise or promotion--and can keep him or her from getting fired. Oliver tackles the topic in this savvy resource.
Author: David J. Berghuis Publisher: John Wiley & Sons ISBN: 111806786X Category : Psychology Languages : en Pages : 608
Book Description
A time-saving resource, fully revised to meet the changing needs of mental health professionals The Complete Adult Psychotherapy Treatment Planner, Fifth Edition provides all the elements necessary to quickly and easily develop formal treatment plans that satisfy the demands of HMOs, managed care companies, third-party payors, and state and federal agencies. New edition features empirically supported, evidence-based treatment interventions including anger control problems, low self-esteem, phobias, and social anxiety Organized around 43 behaviorally based presenting problems, including depression, intimate relationship conflicts, chronic pain, anxiety, substance use, borderline personality, and more Over 1,000 prewritten treatment goals, objectives, and interventions—plus space to record your own treatment plan options Easy-to-use reference format helps locate treatment plan components by behavioral problem or DSM-5 diagnosis Includes a sample treatment plan that conforms to the requirements of most third-party payors and accrediting agencies including CARF, The Joint Commission (TJC), COA, and the NCQA
Author: City of London College of Economics Publisher: City of London College of Economics ISBN: Category : Education Languages : en Pages : 415
Book Description
Overview Want to get hired as a customer service officer or work as a freelancer and advise companies? Good customer service is hard to find. Content - Creating the customer-centric organization - Take it from the top: Service management - Keeping your customers: Simple actions, significant payoffs - Road blocks: When the going gets through - Working in a wired world: Customer service on the web - Don’ts of customer service - Tips for constructive conflict with co-workers - Ways to get better service as a customer Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.
Author: Robert R. Perkinson Publisher: John Wiley & Sons ISBN: 1118816951 Category : Psychology Languages : en Pages : 656
Book Description
The bestselling treatment planning system for mental health professionals The Addiction Treatment Planner, Fifth Edition provides all the elements necessary to quickly and easily develop formal treatment plans that satisfy the demands of HMOs, managed care companies, third-party payors, and state and federal agencies. New edition features empirically supported, evidence-based treatment interventions Organized around 43 behaviorally based presenting problems, including substance use, eating disorders, schizoid traits, and others Over 1,000 prewritten treatment goals, objectives, and interventions—plus space to record your own treatment plan options Easy-to-use reference format helps locate treatment plan components by behavioral problem Includes a sample treatment plan that conforms to the requirements of most third-party payors and accrediting agencies including CARF, The Joint Commission (TJC), COA, and the NCQA
Author: Martha Davis Publisher: New Harbinger Publications ISBN: 1684033365 Category : Self-Help Languages : en Pages : 408
Book Description
Now in its seventh edition—with more than one million copies sold worldwide—The Relaxation and Stress Reduction Workbook remains the go-to resource for stress reduction strategies that can be incorporated into even the busiest lives. The Relaxation and Stress Reduction Workbook broke new ground when it was first published in 1980, detailing easy, step-by-step techniques for calming the body and mind in an increasingly overstimulated world. Now in its seventh edition, this fully revised and updated workbook—highly regarded by therapists and their clients—offers the latest stress reduction techniques to combat the effects of stress and integrate healthy relaxation habits into every aspect of daily life. This new edition also includes powerful self-compassion practices, fully updated chapters on the most effective tools for coping with anxiety, fear, and panic—such as worry delay and defusion, two techniques grounded in acceptance and commitment therapy (ACT)—as well as a new section focused on body scan. In the workbook, you’ll explore your own stress triggers and symptoms, and learn how to create a personal action plan for stress reduction. Each chapter features a different method for relaxation, explains why the method works, and provides on-the-spot exercises you can do when you feel stressed out. The result is a comprehensive yet accessible workbook that will help you to curb stress and cultivate a more peaceful life.
Author: Keith Bailey
Author: Keith Bailey
Author: Arthur E. Jongsma, Jr.
Author: Karen Leland
Author: Nancy Mohrbacher
Author: Vicky Oliver
Author: Martha Davis
Author: David J. Berghuis
Author: City of London College of Economics
Author: Robert R. Perkinson
Author: Martha Davis