Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Wake Up Your Call Center PDF full book. Access full book title Wake Up Your Call Center by Rosanne D'Ausilio. Download full books in PDF and EPUB format.
Author: Rosanne D'Ausilio Publisher: Purdue University Press ISBN: 9781557531698 Category : Call centers Languages : en Pages : 0
Book Description
This text looks at how call centre agents can match the improvements in technology. It looks at how talk covering technical information and training, software and hardware, and new systems overshadows the people who make and take the calls.
Author: Mike Jaffe Publisher: AuthorHouse ISBN: 146706453X Category : Business & Economics Languages : en Pages : 300
Book Description
In this thought-provoking guide to creating the extraordinary life you've always wanted, business and personal coach Mike Jaffe will challenge you to dramatically redesign your life. Jaffe, a 9/11 survivor who worked on the 96th floor of the World Trade Center, arrived 20 minutes late to work that day after deciding to have breakfast with his wife and daughter. This was his personal wakeup call to realize that life is a precious gift and small actions can make a big difference. It's time to join him-and countless other successful individuals-in the Wakeup RevolutionTM. Stop floating or drifting. Stop waiting for "someday." Now is the time to own your path and start moving powerfully toward what you want. Wake Up! Your Life Is Calling will get you there by inspiring you to: • expand your universe of what you believe is possible • develop the internal fire and vision to stop accepting a life that is "fine" and push for one that is truly extraordinary • land your dream job, create that lasting relationship, and carve out time to achieve bigger goals. The secret? The five essential principles for rewriting your tomorrow contained in this book. Your life is waiting. Are you ready to dive in?
Author: Real Bergevin Publisher: John Wiley & Sons ISBN: 0470677430 Category : Business & Economics Languages : en Pages : 391
Book Description
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
Author: Thomas Laird Publisher: ISBN: 9780692179758 Category : Call centers Languages : en Pages : 90
Book Description
"Advice from a Call Center Geek: Rethinking Call Center Operations is a field manual for the 21st century contact center. Practical, poignant, and funny, Tom dishes out amazing real-world advice that has made his organization successful. From culture to education to incentives, Tom addresses the key areas to make your contact center world-class!"Paul HerdmanHead of Customer ExperienceNICE inContactAdvice From a Call Center Geek takes a look at a new way of running today's high end contact center. Tom Laird, the CEO of award winning Expivia Interaction Marketing, 600 seat BPO call center guides you through the process of developing a world class operation.This book will take you through the process of evaluating and changing your call center's culture, how to look beyond a resume to hire the "right" associates and show you how to educate for quality while maintaining high level management. Advice from a Call Center Geek will make you rethink how the call center manager of today should be looking at running their call center.
Author: Réal Bergevin Publisher: For Dummies ISBN: 9780470835494 Category : Business & Economics Languages : en Pages : 0
Book Description
A fun and simple guide to improving call center management and response Call Centers For Dummies serves as the ideal resource for call center managers. Concentrating on revenue generation, efficiency, and customer satisfaction, it helps managers improve their results and affect their company's bottom line. With new tools and tactics specifically designed for call center managers, Call Centers For Dummies helps put a value on customer relations efforts undertaken in call centers and helps managers implement new strategies for continual improvement of customer service.
Author: John Micklethwait Publisher: HarperCollins ISBN: 0063065312 Category : Political Science Languages : en Pages : 154
Book Description
"[An] executive summary of modern political history studded with sweeping assertions and telling anecdotes." -- The New York Times Book Review "Thought-provoking." -- Kirkus Reviews “A shot in the arm...powerful.” -- The Financial Times "The Wake-Up Call, refreshingly concise and eminently readable, highlights how the modern crisis of governance compounded the challenges of the pandemic." -- Bloomberg "The Wake-Up Call argues that Covid-19 has exposed not just one president's shortcomings but a much more profound degeneration of governance dating back long before 2016...You will read no more interesting book on the political consequences of the pandemic than this." -- Niall Ferguson, author of Civilization: The West and the Rest NAMED ONE OF THE BEST BOOKS OF 2020 (BLOOMBERG) An urgent and informed look at the challenges America and world governments will face in a post Covid-19 world. The Covid-19 pandemic has revealed that governments matter again, that competent leadership is the difference between living and dying. A few governments proved adept at handling the crisis while many others failed. Are Western governments healthy and strong enough to keep their citizens safe from another virulent virus—and protect their economies from collapse? Is global leadership passing from the United States to Asia—and particularly China? The Wake-Up Call addresses these urgent questions. Journalists and longtime collaborators John Micklethwait and Adrian Wooldridge identify the problems Western leaders face, and outline a detailed plan to help them become more vigilant, better prepared, and responsive to disruptive future events. The problems that face us are enormous; as The Wake-Up Call makes clear, governments around the world must re-engineer the way they operate to successfully meet the challenges ahead.
Author: Harvey a. Bookstein Publisher: ISBN: 9781935254799 Category : Business & Economics Languages : en Pages : 288
Book Description
In Wake-Up Call: How I Changed My Life and Business-and You Can Too, Harvey Bookstein reveals the secrets behind Therapeutic Accounting(r), his innovative and holistic approach to business. But Harvey's story isn't just about business: it's about living a full life while achieving success in the workplace. In 1975, Harvey co-founded RBZ, a company that would become one of Los Angeles' largest and most highly respected public accounting firms. Along the way he evolved from an unhappy workaholic with a narrow perspective and dysfunctional family, into a complete, balanced human being who is more self-aware, more capable of giving and receiving love, and more fulfilled than he ever knew was possible. Now the Managing Visionary Partner for RBZ, Harvey Bookstein is a revered and creative figure in the industry Wake-Up Call tells Harvey's story in his own words: the unvarnished truth of how a workaholic changed his life, fixed what was broken, and discovered a few simple truths. This book shines a bright light on the values and principles Harvey Bookstein learned over a lifetime and continues to practice. Whether you're interested in his personal life, or seeking a new vision for your own, Wake-Up Call has much to offe
Author: Rosanne D'Ausilio
Author: Rosanne D'Ausilio
Author: Rosanne D'Ausilio
Author: Mike Jaffe
Author: Real Bergevin
Author: Thomas Laird
Author: Rosanne D'Ausilio
Author: Rosanne D'Ausilio
Author: Réal Bergevin
Author: John Micklethwait
Author: Harvey a. Bookstein