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Validation d’une méthode de Réactivité Qualité à l’Ecoute du Client à l’officine

Validation d’une méthode de Réactivité Qualité à l’Ecoute du Client à l’officine PDF Author: Marie-Claire Gauthier
Publisher:
ISBN:
Category :
Languages : fr
Pages : 554

Book Description
A l’officine, la mauvaise connaissance des attentes des « clients » nous indique la nécessité d’une démarche qualité y répondant : la Réactivité Qualité à l’Ecoute du Client (RQEC). Cette dernière a permis dans ce travail de spécifier des axes d’amélioration grâce à la mesure de la satisfaction du client. Puis par l’intervention d’une méthode de résolution de problèmes, la RQEC a permis à partir du choix du problème prioritaire à traiter, de mettre en place et de suivre des actions correctives. Selon ce travail et selon la comparaison avec l’approche par le guide d’auto- évaluation, la RQEC a sa place dans le monde de l’officine où elle apparaît capable d’optimiser l’introduction de l’assurance qualité. Cependant la RQEC rencontre des freins à son développement pour lesquels des améliorations ont été suggérées.

Validation d’une méthode de Réactivité Qualité à l’Ecoute du Client à l’officine

Validation d’une méthode de Réactivité Qualité à l’Ecoute du Client à l’officine PDF Author: Marie-Claire Gauthier
Publisher:
ISBN:
Category :
Languages : fr
Pages : 554

Book Description
A l’officine, la mauvaise connaissance des attentes des « clients » nous indique la nécessité d’une démarche qualité y répondant : la Réactivité Qualité à l’Ecoute du Client (RQEC). Cette dernière a permis dans ce travail de spécifier des axes d’amélioration grâce à la mesure de la satisfaction du client. Puis par l’intervention d’une méthode de résolution de problèmes, la RQEC a permis à partir du choix du problème prioritaire à traiter, de mettre en place et de suivre des actions correctives. Selon ce travail et selon la comparaison avec l’approche par le guide d’auto- évaluation, la RQEC a sa place dans le monde de l’officine où elle apparaît capable d’optimiser l’introduction de l’assurance qualité. Cependant la RQEC rencontre des freins à son développement pour lesquels des améliorations ont été suggérées.

Validation d'une méthode de Réactivité Qualité à l'Ecoute du Client à l'officine

Validation d'une méthode de Réactivité Qualité à l'Ecoute du Client à l'officine PDF Author: Marie-Claire Gauthier
Publisher:
ISBN:
Category :
Languages : fr
Pages : 0

Book Description
A l'officine, la mauvaise connaissance des attentes des « clients » nous indique la nécessité d'une démarche qualité y répondant : la Réactivité Qualité à l'Ecoute du Client (RQEC). Cette dernière a permis dans ce travail de spécifier des axes d'amélioration grâce à la mesure de la satisfaction du client. Puis par l'intervention d'une méthode de résolution de problèmes, la RQEC a permis à partir du choix du problème prioritaire à traiter, de mettre en place et de suivre des actions correctives. Selon ce travail et selon la comparaison avec l'approche par le guide d'auto- évaluation, la RQEC a sa place dans le monde de l'officine où elle apparaît capable d'optimiser l'introduction de l'assurance qualité. Cependant la RQEC rencontre des freins à son développement pour lesquels des améliorations ont été suggérées.

Frontline and Factory

Frontline and Factory PDF Author: Roy MacLeod
Publisher: Springer Science & Business Media
ISBN: 1402054904
Category : Science
Languages : en
Pages : 292

Book Description
This book represents a first considered attempt to study the factors that conditioned industrial chemistry for war in 1914-18. Taking a comparative perspective, it reflects on the experience of France, Germany, Austria, Russia, Britain, Italy and Russia, and points to significant similarities and differences. It looks at changing patterns in the organisation of industry, and at the emerging symbiosis between science, industry and the military.

At the Crossroads of Art and Religion

At the Crossroads of Art and Religion PDF Author: Hetty Zock
Publisher:
ISBN: 9789042921733
Category : Aesthetics
Languages : en
Pages : 0

Book Description
Since the 'turn to the subject' in modernity, aesthetic experiences have become crucial in the creation of meaning. This explains why art and religion are becoming increasingly intermingled in late modern Western culture. The search for meaning is no longer confined to traditional religious settings and it is especially in art that people are looking for moral and spiritual significance. Religion is being aestheticised while art is being spiritualised. This volume contains studies on the interface between art and religion. Scholars from art studies, theology, philosophy and psychology of religion address the following questions: What psychological and religious functions does art fulfil? What are the similarities and differences between aesthetic and religious experiences? How does the aestheticising of religion affect theological thinking? How does the spiritualising of art affect artistic practices and theory? Case studies are taken from literature, visual art, film and opera, both from 'high' and popular culture. Among others, there are chapters on J.M. Coetzee's novel Waiting for the Barbarians, Richard Wagner's operas, the Harry Potter books and the concept of beauty from a theological perspective. The contributors all highlight the crucial role of human imaginative capabilities and the capacity of art to open up wider horizons of meaning.

On the God of Socrates

On the God of Socrates PDF Author: Apuleius
Publisher:
ISBN: 9781521058114
Category :
Languages : en
Pages : 34

Book Description
"On the God of Socrates" is a work on the existence and nature of demons, the intermediaries between gods and humans. This treatise was roughly attacked by Augustine of Hippo. It contains a passage comparing gods and kings which is the first recorded occurrence of the proverb "familiarity breeds contempt".Apuleius (/ˌ�pjᵿˈliːəs/; also called Lucius Apuleius Madaurensis and in Berber: Afulay c. 124 - c. 170 AD) was a Latin-language prose writer, platonist philosopher and rhetorian. He was a Numidian who lived under the Roman Empire and was from Madauros (now M'Daourouch, Algeria). He studied Platonism in Athens, travelled to Italy, Asia Minor, and Egypt and was an initiate in several cults or mysteries. The most famous incident in his life was when he was accused of using magic to gain the attentions (and fortune) of a wealthy widow. He declaimed and then distributed a witty tour de force in his own defense before the proconsul and a court of magistrates convened in Sabratha, near ancient Tripoli, Libya. This is known as the Apologia.His most famous work is his bawdy picaresque novel, the Metamorphoses, otherwise known as The Golden Ass. It is the only Latin novel that has survived in its entirety. It relates the ludicrous adventures of one Lucius, who experiments with magic and is accidentally turned into a donkey.

Talismans and Trojan Horses

Talismans and Trojan Horses PDF Author: Christopher A. Faraone
Publisher: Oxford University Press, USA
ISBN:
Category : History
Languages : en
Pages : 216

Book Description
Greek legends and historical accounts contain many references to special statues or images designed to preserve the safety or livelihood of a city, a business or a house. These images, which fall into two often overlapping categories (talismans and apotropaia), were erected according to special rituals and took on a variety of intriguing forms, including lions, locusts, and bound effigies of destructive deities like Ares. Looking closely at a wide variety of Greek texts and artifacts, Faraone provides a detailed description and survey of these images and then uses this information to provide new interpretations of early Greek myths about Pandora, the Trojan Horse, and the "living statues" created by Hephaestus. At each step he sets the Greek evidence in a wider eastern-Mediterranean context, with detailed discussions of Near Eastern and Egyptian practices that bear close resemblance to the Greek rituals. The study closes with a re-evaluation of the traditional scholarly approach to religious art as purely representational, suggesting that some images instead of simply illustrating the power of a god, were actually created to restrain and control the power of inimical supernatural forces such as plague-gods and ghosts. Focusing renewed attention on these often misinterpreted talismans and apotropaia, Talismans and Trojan Horses will be illuminating for scholars and students of classics, art and archaeology, religion, the Ancient Near East, the Bible, and mythology.

The Invention of the Visible

The Invention of the Visible PDF Author: Patrick Vauday
Publisher: Rowman & Littlefield International
ISBN: 9781786600493
Category : Philosophy
Languages : en
Pages : 118

Book Description
Working at the margins of aesthetics and politics, Patrick Vauday challenges the dominant assumptions of our mediatized society and its disposition towards images. This challenge does not advocate eliminating images altogether, but rather entreats us to see them in a different light.

Greek Mysteries

Greek Mysteries PDF Author: Michael B. Cosmopoulos
Publisher: Routledge
ISBN: 113453616X
Category : History
Languages : en
Pages : 298

Book Description
Written by an international team of acknowledged experts, this excellent book studies a wide range of contributions and showcases new research on the archaeology, ritual and history of Greek mystery cults. With a lack of written evidence that exists for the mysteries, archaeology has proved central to explaining their significance and this volume is key to understanding a phenomenon central to Greek religion and society.

The Notion of "religion" in Comparative Research

The Notion of Author: Ugo Bianchi
Publisher: L'ERMA di BRETSCHNEIDER
ISBN: 9788870628524
Category : Religion
Languages : it
Pages : 980

Book Description
Nel 1990 si tenne a Roma il XVI Congresso del I.A.H.R. che ebbe come tema la nozione di "religione". Venne particolarmente analizzato l'uso di tale termine da parte degli studiosi di lingua europea nei rapporti con le culture non europee e viceversa.

The Life of Pythagoras

The Life of Pythagoras PDF Author: Iamblichus
Publisher:
ISBN:
Category : Ethics, Ancient
Languages : en
Pages : 98

Book Description