Understanding Customer Needs (Digital Short Cut) PDF Download

Author: Bijay K. Jayaswal
Publisher: Pearson Education
ISBN: 0132713101
Category : Computers
Languages : en
Pages : 235

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Book Description
This is the eBook version of the printed book. Leading companies around the world, including Toyota and General Electric, have practiced Quality Function Deployment (QFD) for decades. Developed in Japan by Dr. Yoji Akao and Dr. Shigeru Mizuno, QFD has two aims: to ensure that true customer needs are properly deployed throughout all phases of the development process, and to improve the development process itself. The application of QFD to software (Software QFD) began in Japan in 1982, in North America in 1988, and in Europe in 1990. Today many leading software organizations around the world use Software QFD and it is an essential part of organization-wide quality approaches such as Total Quality Management (TQM) and Design for Six Sigma (DFSS). As a quality system, QFD employs, but is not limited to, the Seven Management and Planning (7 MP) Tools, introduced in Chapter 7 of the book Design for Trustworthy Software. It has deployments, or subsystems, to address customer concerns such as quality, technology, cost/schedule, and reliability/risk, among others. Although QFD is known for the "House of Quality" matrix, organizations that simply use this matrix alone neither meet the aims of QFD nor are considered to be "doing QFD" by leading QFD experts. Further, because of unfortunate historical errors in understanding, many published QFD examples are incorrect and are not suitable as models for software development. Such mistakes are corrected in the overview of Blitz QFD presented in this short cut. This short cut is a reproduction of Chapter 11 of the book Design for Trustworthy Software and introduces Software QFD as a part of trustworthy software development process. It can be used either as an important methodology in software design process or as a standalone presentation on QFD for software development process. This short cut should be of interest to software and quality professionals. In particular, it would be of value to the CMMI, Six Sigma, and DFSS communities worldwide, especially those who have acquired or plan to acquire Green Belt, Black Belt, Master Black Belt, or similar competencies in various quality management disciplines. It should also be useful resource for students and academics of various programs at senior undergraduate and graduate levels, and for those preparing for ASQ's Certified Software Quality Engineer (CSQE) examination. What This Short Cut Covers 3 QFD: Origin and Introduction 4 Problems with Traditional QFD Applied to Software 20 Modern QFD for Software 25 The Blitz QFD Process 28 Implementing Software QFD 45 Conclusion 50 Key Points 52 Additional Resources 54 Internet Exercises 54 Review Questions 56 Discussion Questions 57 Endnotes 58 What's in the Book Design for Trustworthy Software 64 About the Authors 69 The Design for Trustworthy Software Digital Short Cut Compilation 70

Author: Bijay K. Jayaswal
Publisher: Pearson Education
ISBN: 0132713012
Category : Computers
Languages : en
Pages : 170

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Book Description
This is the eBook version of the printed book. The Analytic Hierarchy Process (AHP) is an advanced technique that supports decision makers in structuring complex decisions, quantifying intangible factors, and evaluating choices in multiobjective decision situations. It is a comprehensive and rational decision-making framework that provides a powerful methodology for determining relative worth among a set of elements. AHP is especially suitable for complex decisions that involve the comparison of decision elements which are difficult to quantify. The AHP, and its more recent version the Analytic Network Process (ANP), were developed by Dr. Thomas Saaty and have been applied in a wide variety of decision situations in organizations worldwide. AHP is particularly applicable in managing software complexity, and in Quality Function Deployment (QFD), as presented in Chapter 11 of the book Design for Trustworthy Software. This short cut illustrates the application of AHP in prioritizing complex design issues. It also shows how AHP and its supporting software, Expert Choice (EC), can handle much higher levels of complexities accurately and expeditiously than the prioritization matrices introduced in Chapter 7 of Design for Trustworthy Software. In addition to solutions facilitated by EC, this short cut also illustrates two known approximations to AHP solutions using manual calculations. Manual calculations can be used to solve relatively less complex problems. They are presented in this short cut to illustrate the first principles and the steps involved in AHP. This short cut is a reproduction of Chapter 8 of the book Design for Trustworthy Software and introduces AHP with a simple example. It can be used either as a methodology in trustworthy software design process or as a standalone introductory presentation on AHP. This short cut should be of interest to software and quality professionals. In particular, it would be of value to the CMMI, Six Sigma, and DFSS communities worldwide, especially those who have acquired or plan to acquire Green Belt, Black Belt, Master Black Belt, or similar competencies in various quality management disciplines. It should also be a useful resource for students and academicians of various programs at senior undergraduate and graduate levels, and for those preparing for ASQ's Certified Software Quality Engineer (CSQE) examination. What This Short Cut Covers 3 Introduction 4 Prioritization, Complexity, and the Analytic Hierarchy Process 4 Multiobjective Decision-Making and AHP 5 Case Study 1 Solution Using Expert Choice 12 Approximations to AHP with Manual Calculations 22 Conclusion 33 Key Points 33 Additional Resources 34 Internet Exercises 34 Review Questions 34 Discussion Questions and Projects 35 Problems 36 Endnotes 45 What's in the Book Design for Trustworthy Software 47 About the Authors 52 The Design for Trustworthy Software Digital Short Cut Compilation 53

Author: Randy C. Perry
Publisher: Pearson Education
ISBN: 0132712814
Category : Business & Economics
Languages : en
Pages : 137

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Book Description
This is the eBook version of the printed book. Successful development and commercialization of new products are critical to the long term viability of any business. The primary goal of product development is to enable a company to meet its goals for profitability and growth by introducing new, improved and innovative products to the market. The failure of a company to commercialize valuable new product ideas results in the commoditization of that company's product portfolio and potential failure of the business itself. In this short cut we examine the business reasons that lead a company to adopt and implement the Design for Six Sigma methodology. During our discussion we examine the product life cycle that all products undergo, beginning with product development and ending with product decline. The impact of new, disruptive technologies on current products is also examined and illustrated with a case study example involving the replacement of vacuum tube technology by the transistor. In addition, an examination of the economics of new product introduction is presented, describing the impact of low priced substitute and "surpriser and delighter" products on existing markets. Using traditional supply/demand economic analysis in combination with the Kano model, the authors explain the dynamic forces which move existing products from premium pricing to a state of commoditization. Finally, the authors take a detailed look at the financial metrics used to measure success in a DFSS project. During this portion of the chapter the authors discuss financial metrics such as Net Present Value; key reasons for failed commercialization programs; and the use of financial sensitivity analysis, including Monte Carlo simulation techniques. This short cut describes in detail how DFSS brings value to companies. Using the language of business, the authors outline how Design for Six Sigma helps companies identify the needs of customers and emerging product trends through the use of a well defined, structured process. The authors also provides the reader with an understanding of how DFSS can be used to counter the forces of product commoditization and the entry of potentially disruptive technologies in the markets served by the business today. Contents What This Short Cut Covers 3 Introduction 4 The Product Life Cycle 4 Where Have All the Vacuum Tubes Gone? 5 Understanding Dynamic Markets: The Kano Model 8 The Role of DFSS 12 Six Sigma Financial Metrics 14 Candy Wrapper Film: A DFSS Case Study 15 How to Measure Success in a DFSS Project 16 What's in the Book Commercializing Great Products with Design for Six Sigma? 36 About the Authors 45 Related Publications 46

Author: Randy C. Perry
Publisher: Pearson Education
ISBN: 0132712903
Category : Technology & Engineering
Languages : en
Pages : 67

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Book Description
This is the eBook version of the printed book. Development of a new product requires the product development team to address many complex customer requirements during the commercialization process. Consider a situation in which a new product being developed must meet specified upper and lower specification limits based on Voice of the Customer interviews. The design team must model and understand the sources of potential variation in the new product that need to be monitored and controlled if the product is to meet the identified customer needs. The process of analyzing component variation and designing a final product that meets customer tolerance requirements is known as statistical tolerancing. In this Short Cut, various Design for Six Sigma techniques for determining the impact of multiple sources of variation on a final product are examined in detail. A procedure is described for using representative models for individual product components to estimate the expected overall level of variation in the performance of a final product. Three methods of tolerance analysis are presented and the merits of each are discussed: Worst Case Analysis, Root Sum of Squares Analysis, and Six Sigma Tolerance Analysis. A detailed case study example, involving multiple sources of variation, is employed to illustrate the application of these methods. Minitab® is used to identify the best-fitting distributions from data sets for individual components. Monte Carlo Simulation with Crystal Ball® is then employed to determine the most important individual sources of variation and the overall variation of the final product. Finally, Crystal Ball's OptQuest® optimization feature is utilized to determine the required design value for each key parameter to meet final customer requirements. Contents What This Short Cut Covers Introduction Worst Case Analysis Root Sum of Squares Analysis Six Sigma Tolerance Analysis What's in the Book Commercializing Great Products with Design for Six Sigma About the Authors Related Publications

Author: James Taylor
Publisher: Pearson Education
ISBN: 013271311X
Category : Computers
Languages : en
Pages : 139

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Book Description
This is the eBook version of the printed book. It is commonly believed that the computer-based systems most organizations rely on to support their businesses are not very smart. Many of the business decisions these companies make tend to be hidden in systems that make poor decisions, or don't make them at all. Further, most systems aren't configured to learn from the past and therefore struggle to keep up with the pace of change. While many organizations believe the answer is to implement newer, "intelligent" systems, the fact is that much of today's existing technology has the potential to be "smart enough" to make a big difference to an organization's business. This digital Short Cut lays out a cry for systems that are smart enough to help companies survive and thrive in the world as it is today. Showing how the neglect of operational decisions prevents effective implementation of strategy and describing the characteristics of effective operational decision-making, the Short Cut establishes the role of operational decisions. The characteristics of the smart enough systems modern business needs are explained, and the absolute requirement for a new approach is outlined. This Short Cut is a reproduction of the “Smart Enough Systems Manifesto” and “Why You Need Smart Enough Systems” chapters from the book. This Short Cut should be of interest to software and business professionals. In particular, it will be of value to those managing information systems and application development projects in defining the goals they should have in building better systems, and to business owners who are frustrated by their current systems but cannot articulate how or why to change things. Contents The “Smart Enough Systems” Manifesto Operational Decisions Are Important Operational Decisions Can and Should Be Automated Taking Control of Decisions is Increasingly a Source of Competitive Advantage The Need for Smart Enough Systems The Importance of Operational Decisions Strategy Drives Decision-making Strategy Is Not Static Operational Decisions Matter Operational Decisions Are Under Pressure Operational Decision-Making as a Corporate Asset Characteristics of Operational Decisions Characteristics of Corporate Assets Introducing Smart Enough Systems Characteristics of Smart Enough Systems Current Approaches Fail Decision Management Is Required Introducing Smart Enough Logistics

Author: Michael R. Miller
Publisher: Pearson Education
ISBN: 0768695295
Category : Computers
Languages : en
Pages : 129

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Book Description
Microsoft Security Essentials User Manual is the unofficial user's manual for Microsoft's new free anti-malware program. It shows users how to use MSE to safeguard your computer from viruses and spyware, how to download and configure MSE, how to manually scan for malware, how to keep the program updated, and how to schedule regular maintenance. Understand the malware threat Download and install MSE Configure MSE for your system Set up automatic scanning Use real-time protection Configure advanced options Update your copy of MSE Scan your system Learn how automatic scans differ from custom scans View your scanning history and eliminate threat

Author: Carol A. Wellington
Publisher: Addison-Wesley Professional
ISBN: 0132702584
Category : Computers
Languages : en
Pages : 197

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Book Description
This is the eBook version of the printed book. A Practical Framework for Gaining Agility’s Benefits Without the Risk Agile methodologies, such as XP, Scrum, Crystal, and Lean Software Development enable development organizations to deliver higher-quality software far more rapidly. However, for the “non-agile” development organization, transitioning to agility is an enormous leap, requiring radically new skills and presenting profound risks. In this book, leading agile practitioner Carol A. Wellington introduces the first systematic, three-phase process for moving smoothly to agility. Just as developers have learned to refactor code to improve performance and maintainability, Wellington shows how to refactor processes to improve agility. Using Wellington’s framework, you can gradually move toward agility, while maintaining full control and avoiding disruption. You’ll lay a solid foundation for agility, and then refactor more and more of your processes, systematically introducing agility wherever it delivers compelling value. You can retain current processes that work, and implement the best agile methods for your organization, regardless of their source. This practical approach can help you build organizational confidence in agility, drive measurable benefits, and minimize risk every step of the way. Coverage includes · Phase 1: Time-boxed iterations that deliver customer-visible functionality–not just components · Phase 2: A lightweight measurement process to detect problems and evaluate changes withoutwasting too much time gathering and analyzing data · Phase 3: Identifying your worst process “smells,” uncovering their true underlying causes, and fixing them · Incrementally bringing agility to planning, estimation, analysis, design, development, and process management · Eliminating tasks and processes that don’t add value · Overcoming pitfalls and hidden interconnections that complicate your agile transition · Learning to lead the transition to agility, gaining buy-in from team members, customers, and executives Whatever your role, organization, or current methodology, Refactoring to Agility can help you reap powerful value from agile methods–without the risks. Dr. Carol A. Wellington is a professor of computer science and the department chair at Shippensburg University of Pennsylvania. Prior to this position, she was a leader in large software development organizations, building operating systems and real-time embedded applications. Dr. Wellington currently uses this combination of academic and industrial experience as a consultant to help companies question their assumptions about development processes to improve their agility and product quality.

Author: Rob Tidrow
Publisher: Pearson Education
ISBN: 0132713322
Category : Computers
Languages : en
Pages : 164

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Book Description
This is the eBook version of the printed book. Office Live provides a centralized online portal for businesses to help bring people, key-business data, business applications, and devices together in one area. It is designed for small and growing companies to use the Internet to improve their businesses, including improving in-house communications, extending communications with customers and clients, tracking website usage, providing a centralized server for sharing documents, and tracking calendar events. If you are part of a small and growing business and need a powerful Web service, Office Live is the perfect solution for you. Most small businesses don't have dedicated IT staff to rely on, and Office Live allows you to host your website and have the flexibility to customize it without a large learning curve or computing downtime. Office Live offers the following key business capabilities and functions: Website domain name Website builder tools, including the Site Designer, Page Editor, and Image Gallery Email accounts and management Dashboards, which provide customized views of specific data such as the prebuilt company and personal calendars Collaboration tools Business applications, including more than 20 tools such as project management and customer contact management tools Site reports Using Office Live, your company can set up a website that allows employees and customers to perform daily tasks. For instance, employees can access company email from anywhere–onsite, offsite, at a client's office, or at home–using the Office Live member area. Table of Contents Section 1 Introduction to Office Live Section 2 Create a Public Website Section 3 Using Office Live Business Applications Section 4 Store and Share Information Using Office Live Shared Sites Section 5 Manage Communications Using Office Live

Author: Matt Pelletier
Publisher: Pearson Education
ISBN: 0132701774
Category : Computers
Languages : en
Pages : 204

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Book Description
This is the eBook version of the printed book. This short cut is an introduction and guide to Mongrel, a fast, versatile RubyWeb server. If you build or manage Web applications, this will be a usefulreference as you set up and use Mongrel in your development and productionenvironments, as well as a handbook for how you can extend Mongrel to suityour own needs. In addition to covering how to use and extend Mongrel, we also review anumber of topics that we consider "Best Practices" for modern software development,deployment, and performance testing. We discuss these in thecontext of using Mongrel, but they should be considered applicable to anysoftware project. Our own work has always benefited from seeing the techniquesof others, so we hope that sharing the experience, approach, andphilosophy that went into designing and developing Mongrel will be interesting and helpful for your own pursuits. Section 1: What This Short Cut Covers 4 Section 2: Introduction 6 Section 3: Getting Started 13 Section 4: Configurations 20 Section 5: Production Deployment 37 Section 6: Extending Mongrel 60 Section 7: Debugging 79 Section 8: Performance 90 Section 9: Security 96 Resources 103 Acknowledgments 105 About the Authors 106

Author: Jacob Harris
Publisher: Addison-Wesley Professional
ISBN: 013270188X
Category : Computers
Languages : en
Pages : 111

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Book Description
This is the eBook version of the printed book. Rubyisms is an examination of how the style of Ruby informs the design of Rails. In particular, it looks at a few specific examples of how Rails' internal code is implemented in Ruby to instruct about Ruby's design principles. The main goal is simply aesthetic appreciation. But, if you are a beginning programmer in Rails who is stymied in your understanding of Ruby–or an intermediate Rails developer still writing code that looks like Ruby-tinged PHP or Java–this Short Cut will hopefully impart enlightenment and inspiration about the Ruby way of programming. It also reveals how the revolutionary design of the Rails framework can only be built upon the beauty of Ruby.