Author: Publisher:
ISBN:
Category : Purity (Ethics)
Languages : en
Pages : 1074
Book Description
The Light
Author: Ski
Author: Catalog
Author: Sears, Roebuck and CompanyPublisher:
ISBN:
Category : Commercial catalogs
Languages : en
Pages : 1112
Book Description
So, You Want to Own a B & B? Think Again!
Author: Publisher: Dorrance Publishing
ISBN: 1434979083
Category :
Languages : en
Pages : 72
Book Description
The History of the Christmas Card by George Buday
Author: György BudaySki
Author: Friends Make the Best Presents
Author: Holly StevensPublisher: Peter Pauper Press, Inc.
ISBN: 9781593599027
Category : Family & Relationships
Languages : en
Pages : 92
Book Description
Celebrate the gift of friendship with this delightful book of quotations and sayings. The greatest gift is not found in a store nor under a tree, but in the hearts of true friends. Make a toast to friends--the ones whose presence make the holiday's best presents! Sparkle enhanced cover.
Skiing
Author: Amaze Every Customer Every Time
Author: Shep HykenPublisher: Greenleaf Book Group
ISBN: 1626340102
Category : Business & Economics
Languages : en
Pages : 249
Book Description
You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.
Author: