Author: Daniel Kahneman
Publisher: Little, Brown
ISBN: 031645138X
Category : Business & Economics
Languages : en
Pages : 429
Book Description
From the Nobel Prize-winning author of Thinking, Fast and Slow and the coauthor of Nudge, a revolutionary exploration of why people make bad judgments and how to make better ones—"a tour de force” (New York Times). Imagine that two doctors in the same city give different diagnoses to identical patients—or that two judges in the same courthouse give markedly different sentences to people who have committed the same crime. Suppose that different interviewers at the same firm make different decisions about indistinguishable job applicants—or that when a company is handling customer complaints, the resolution depends on who happens to answer the phone. Now imagine that the same doctor, the same judge, the same interviewer, or the same customer service agent makes different decisions depending on whether it is morning or afternoon, or Monday rather than Wednesday. These are examples of noise: variability in judgments that should be identical. In Noise, Daniel Kahneman, Olivier Sibony, and Cass R. Sunstein show the detrimental effects of noise in many fields, including medicine, law, economic forecasting, forensic science, bail, child protection, strategy, performance reviews, and personnel selection. Wherever there is judgment, there is noise. Yet, most of the time, individuals and organizations alike are unaware of it. They neglect noise. With a few simple remedies, people can reduce both noise and bias, and so make far better decisions. Packed with original ideas, and offering the same kinds of research-based insights that made Thinking, Fast and Slow and Nudge groundbreaking New York Times bestsellers, Noise explains how and why humans are so susceptible to noise in judgment—and what we can do about it.
Noise
Author: Daniel Kahneman
Publisher: Little, Brown
ISBN: 031645138X
Category : Business & Economics
Languages : en
Pages : 429
Book Description
From the Nobel Prize-winning author of Thinking, Fast and Slow and the coauthor of Nudge, a revolutionary exploration of why people make bad judgments and how to make better ones—"a tour de force” (New York Times). Imagine that two doctors in the same city give different diagnoses to identical patients—or that two judges in the same courthouse give markedly different sentences to people who have committed the same crime. Suppose that different interviewers at the same firm make different decisions about indistinguishable job applicants—or that when a company is handling customer complaints, the resolution depends on who happens to answer the phone. Now imagine that the same doctor, the same judge, the same interviewer, or the same customer service agent makes different decisions depending on whether it is morning or afternoon, or Monday rather than Wednesday. These are examples of noise: variability in judgments that should be identical. In Noise, Daniel Kahneman, Olivier Sibony, and Cass R. Sunstein show the detrimental effects of noise in many fields, including medicine, law, economic forecasting, forensic science, bail, child protection, strategy, performance reviews, and personnel selection. Wherever there is judgment, there is noise. Yet, most of the time, individuals and organizations alike are unaware of it. They neglect noise. With a few simple remedies, people can reduce both noise and bias, and so make far better decisions. Packed with original ideas, and offering the same kinds of research-based insights that made Thinking, Fast and Slow and Nudge groundbreaking New York Times bestsellers, Noise explains how and why humans are so susceptible to noise in judgment—and what we can do about it.
Publisher: Little, Brown
ISBN: 031645138X
Category : Business & Economics
Languages : en
Pages : 429
Book Description
From the Nobel Prize-winning author of Thinking, Fast and Slow and the coauthor of Nudge, a revolutionary exploration of why people make bad judgments and how to make better ones—"a tour de force” (New York Times). Imagine that two doctors in the same city give different diagnoses to identical patients—or that two judges in the same courthouse give markedly different sentences to people who have committed the same crime. Suppose that different interviewers at the same firm make different decisions about indistinguishable job applicants—or that when a company is handling customer complaints, the resolution depends on who happens to answer the phone. Now imagine that the same doctor, the same judge, the same interviewer, or the same customer service agent makes different decisions depending on whether it is morning or afternoon, or Monday rather than Wednesday. These are examples of noise: variability in judgments that should be identical. In Noise, Daniel Kahneman, Olivier Sibony, and Cass R. Sunstein show the detrimental effects of noise in many fields, including medicine, law, economic forecasting, forensic science, bail, child protection, strategy, performance reviews, and personnel selection. Wherever there is judgment, there is noise. Yet, most of the time, individuals and organizations alike are unaware of it. They neglect noise. With a few simple remedies, people can reduce both noise and bias, and so make far better decisions. Packed with original ideas, and offering the same kinds of research-based insights that made Thinking, Fast and Slow and Nudge groundbreaking New York Times bestsellers, Noise explains how and why humans are so susceptible to noise in judgment—and what we can do about it.
The Power of Tranquility in a Very Noisy World
Author: Bernie Krause
Publisher: Little, Brown
ISBN: 0316421049
Category : Health & Fitness
Languages : en
Pages : 102
Book Description
You’ve decluttered your personal space, now it’s time to tidy up your soundscape. At a time when noise and chaos compete for every moment of our attention, noted author, musician, and naturalist, Dr. Bernie Krause, introduces us to methods for turning down the clatter in our lives, restoring a sense of contentment, and reclaiming the calm. Just as some influencers inspire us to tidy up household clutter, The Power of Tranquility in a Very Noisy World takes personal organization a step further – into the sonic realm. Bioacoustician, Bernie Krause, shares healthful tips that identify and reduce the damaging aural assaults that besiege us – incoherent dissonance that impacts our health more than we may realize. With his reassuring guidance, you will be able to fine-tune your surroundings, improve your sense of wellness, reduce anxiety, and restore a sense of inner peace and productivity to your own acoustic space. The Power of Tranquility in a Very Noisy World is a revelatory and powerful book. Thoroughly researched and accessibly crafted, it’s today’s best quiet guide – directing you from a debris field of noise into a more tranquil, connected, and resonant life.
Publisher: Little, Brown
ISBN: 0316421049
Category : Health & Fitness
Languages : en
Pages : 102
Book Description
You’ve decluttered your personal space, now it’s time to tidy up your soundscape. At a time when noise and chaos compete for every moment of our attention, noted author, musician, and naturalist, Dr. Bernie Krause, introduces us to methods for turning down the clatter in our lives, restoring a sense of contentment, and reclaiming the calm. Just as some influencers inspire us to tidy up household clutter, The Power of Tranquility in a Very Noisy World takes personal organization a step further – into the sonic realm. Bioacoustician, Bernie Krause, shares healthful tips that identify and reduce the damaging aural assaults that besiege us – incoherent dissonance that impacts our health more than we may realize. With his reassuring guidance, you will be able to fine-tune your surroundings, improve your sense of wellness, reduce anxiety, and restore a sense of inner peace and productivity to your own acoustic space. The Power of Tranquility in a Very Noisy World is a revelatory and powerful book. Thoroughly researched and accessibly crafted, it’s today’s best quiet guide – directing you from a debris field of noise into a more tranquil, connected, and resonant life.
Listen Up!
Author: Karen Mangia
Publisher: John Wiley & Sons
ISBN: 111972385X
Category : Business & Economics
Languages : en
Pages : 192
Book Description
There’s one voice that matters more than any other: the voice of the customer. Learn how to fully understand the number one source of your organization’s prosperity, profits, and productivity. These actionable insights will help you to better connect with your customers and gain an undeniable lead over your competition. Listen Up!: How to Tune In to Customers and Turn Down the Noise teaches readers how to create a customer experience that’s built on listening and designed for engagement. Author and Salesforce executive Karen Mangia has created a practical and comprehensive examination of how best-of-breed companies listen and respond to customer demands—creating a foundation of customer success, loyalty, and brand evolution. Listen Up! features discussions about: How to go beyond the survey: best practices associated with customer understanding, customer experience, and customer service How to move from deep listening to data-based insights into customer behavior The statistics and stories behind companies, organizations, and even city governments that have created a customer-centric culture How powerful new questions can offer a fresh perspective into any customer, anywhere: empowering your customer-facing teams, including sales teams, in the current market Winning greater mindshare, and market share, with a fresh look at the future of customer service, customer success, and customer satisfaction Perfect for anyone in a leadership or management role in a customer-facing organization, including sales teams, business development leaders and marketing professionals, Listen Up! belongs on the bookshelves of executives, customer service and success employees, and leaders who want to better engage with the one voice that matters most: the voice of the customer.
Publisher: John Wiley & Sons
ISBN: 111972385X
Category : Business & Economics
Languages : en
Pages : 192
Book Description
There’s one voice that matters more than any other: the voice of the customer. Learn how to fully understand the number one source of your organization’s prosperity, profits, and productivity. These actionable insights will help you to better connect with your customers and gain an undeniable lead over your competition. Listen Up!: How to Tune In to Customers and Turn Down the Noise teaches readers how to create a customer experience that’s built on listening and designed for engagement. Author and Salesforce executive Karen Mangia has created a practical and comprehensive examination of how best-of-breed companies listen and respond to customer demands—creating a foundation of customer success, loyalty, and brand evolution. Listen Up! features discussions about: How to go beyond the survey: best practices associated with customer understanding, customer experience, and customer service How to move from deep listening to data-based insights into customer behavior The statistics and stories behind companies, organizations, and even city governments that have created a customer-centric culture How powerful new questions can offer a fresh perspective into any customer, anywhere: empowering your customer-facing teams, including sales teams, in the current market Winning greater mindshare, and market share, with a fresh look at the future of customer service, customer success, and customer satisfaction Perfect for anyone in a leadership or management role in a customer-facing organization, including sales teams, business development leaders and marketing professionals, Listen Up! belongs on the bookshelves of executives, customer service and success employees, and leaders who want to better engage with the one voice that matters most: the voice of the customer.
Decibella and her 6-inch voice: 2nd Edition
Author: Julia Cook
Publisher: Boys Town Press
ISBN: 1545757038
Category : Juvenile Fiction
Languages : en
Pages : 35
Book Description
Decibella is a loud talker. A really loud talker. She’s so loud, she’s hurting ears, startling wait staff, disrupting classmates, and annoying moviegoers. She doesn’t realize different environments and situations sometimes demand a softer, quieter voice. That is until a caring teacher introduces her to the silly-sounding word “Slurpadoodle” and the five volumes of voice (Whisper, 6-inch, Table Talk, Strong Speaker, and Outside).
Publisher: Boys Town Press
ISBN: 1545757038
Category : Juvenile Fiction
Languages : en
Pages : 35
Book Description
Decibella is a loud talker. A really loud talker. She’s so loud, she’s hurting ears, startling wait staff, disrupting classmates, and annoying moviegoers. She doesn’t realize different environments and situations sometimes demand a softer, quieter voice. That is until a caring teacher introduces her to the silly-sounding word “Slurpadoodle” and the five volumes of voice (Whisper, 6-inch, Table Talk, Strong Speaker, and Outside).
Shake, Rattle & Turn That Noise Down!: How Elvis Shook Up Music, Me & Mom
Author: Mark Alan Stamaty
Publisher: Knopf Books for Young Readers
ISBN: 0375985530
Category : Juvenile Nonfiction
Languages : en
Pages : 40
Book Description
FOR HIS EIGHTH birthday, Mark Alan Stamaty’s parents gave him his very own radio. Little did his mother realize that that innocent-looking plastic box would one day be the gateway for a new kind of sound that would “rock” her nearly out of her mind. . . . Mark first heard the howling thunder of Elvis Presley singing “Hound Dog” on the radio one lazy day and his life was forever changed. Soon he was styling his hair like the King and practicing his dance moves with a tennis racket as his pretend guitar in front o f the mirror. But his mother lived in constant fear that her son’s new love of rock ’n’ roll would turn him into a juvenile delinquent. Could Mark’s performance at his Cub Scout talent show change her mind?
Publisher: Knopf Books for Young Readers
ISBN: 0375985530
Category : Juvenile Nonfiction
Languages : en
Pages : 40
Book Description
FOR HIS EIGHTH birthday, Mark Alan Stamaty’s parents gave him his very own radio. Little did his mother realize that that innocent-looking plastic box would one day be the gateway for a new kind of sound that would “rock” her nearly out of her mind. . . . Mark first heard the howling thunder of Elvis Presley singing “Hound Dog” on the radio one lazy day and his life was forever changed. Soon he was styling his hair like the King and practicing his dance moves with a tennis racket as his pretend guitar in front o f the mirror. But his mother lived in constant fear that her son’s new love of rock ’n’ roll would turn him into a juvenile delinquent. Could Mark’s performance at his Cub Scout talent show change her mind?
Kill the Noise
Author: Ryan Ries
Publisher: FaithWords
ISBN: 1546017437
Category : Religion
Languages : en
Pages : 224
Book Description
It doesn't matter who you are or what you've done—God wants a relationship with you. Social media, television, video games, drugs, pornography – there is so much noise distracting us from what is important in life that it is nearly impossible to hear God’s truth that He will take you as you are. When we finally kill the noise of the world, we’ll discover in the silence a loving Savior who is waiting to forgive us and offer us a purpose for our lives. Ryan Ries is living proof of this truth. Growing up in Los Angeles as the son of a mega-church pastor but surrounded by the music, skate, and snowboard industries, Ryan felt a tug-of-war between the church and the world. It was in the skate and music culture that he found his passion and his identity. As a result, he walked away from God and dove head first into the world, losing his way in alcohol, drugs, and sex, which led to anxiety, brokenness, and emptiness. Kill the Noise tells Ryan’s story about finding God in the messiness of life, and lets you know how you too can find peace, joy, and purpose in Jesus Christ. This book will be a tool to help you kill the noise of the world so you can hear God’s voice telling you that He loves you and that you belong to Him.
Publisher: FaithWords
ISBN: 1546017437
Category : Religion
Languages : en
Pages : 224
Book Description
It doesn't matter who you are or what you've done—God wants a relationship with you. Social media, television, video games, drugs, pornography – there is so much noise distracting us from what is important in life that it is nearly impossible to hear God’s truth that He will take you as you are. When we finally kill the noise of the world, we’ll discover in the silence a loving Savior who is waiting to forgive us and offer us a purpose for our lives. Ryan Ries is living proof of this truth. Growing up in Los Angeles as the son of a mega-church pastor but surrounded by the music, skate, and snowboard industries, Ryan felt a tug-of-war between the church and the world. It was in the skate and music culture that he found his passion and his identity. As a result, he walked away from God and dove head first into the world, losing his way in alcohol, drugs, and sex, which led to anxiety, brokenness, and emptiness. Kill the Noise tells Ryan’s story about finding God in the messiness of life, and lets you know how you too can find peace, joy, and purpose in Jesus Christ. This book will be a tool to help you kill the noise of the world so you can hear God’s voice telling you that He loves you and that you belong to Him.
Shouting Won't Help
Author: Katherine Bouton
Publisher: Sarah Crichton Books
ISBN: 1429953373
Category : Health & Fitness
Languages : en
Pages : 290
Book Description
For twenty-two years, Katherine Bouton had a secret that grew harder to keep every day. An editor at The New York Times, at daily editorial meetings she couldn't hear what her colleagues were saying. She had gone profoundly deaf in her left ear; her right was getting worse. As she once put it, she was "the kind of person who might have used an ear trumpet in the nineteenth century." Audiologists agree that we're experiencing a national epidemic of hearing impairment. At present, 50 million Americans suffer some degree of hearing loss—17 percent of the population. And hearing loss is not exclusively a product of growing old. The usual onset is between the ages of nineteen and forty-four, and in many cases the cause is unknown. Shouting Won't Help is a deftly written, deeply felt look at a widespread and misunderstood phenomenon. In the style of Jerome Groopman and Atul Gawande, and using her experience as a guide, Bouton examines the problem personally, psychologically, and physiologically. She speaks with doctors, audiologists, and neurobiologists, and with a variety of people afflicted with midlife hearing loss, braiding their stories with her own to illuminate the startling effects of the condition. The result is a surprisingly engaging account of what it's like to live with an invisible disability—and a robust prescription for our nation's increasing problem with deafness. A Kirkus Reviews Best Nonfiction Book of 2013
Publisher: Sarah Crichton Books
ISBN: 1429953373
Category : Health & Fitness
Languages : en
Pages : 290
Book Description
For twenty-two years, Katherine Bouton had a secret that grew harder to keep every day. An editor at The New York Times, at daily editorial meetings she couldn't hear what her colleagues were saying. She had gone profoundly deaf in her left ear; her right was getting worse. As she once put it, she was "the kind of person who might have used an ear trumpet in the nineteenth century." Audiologists agree that we're experiencing a national epidemic of hearing impairment. At present, 50 million Americans suffer some degree of hearing loss—17 percent of the population. And hearing loss is not exclusively a product of growing old. The usual onset is between the ages of nineteen and forty-four, and in many cases the cause is unknown. Shouting Won't Help is a deftly written, deeply felt look at a widespread and misunderstood phenomenon. In the style of Jerome Groopman and Atul Gawande, and using her experience as a guide, Bouton examines the problem personally, psychologically, and physiologically. She speaks with doctors, audiologists, and neurobiologists, and with a variety of people afflicted with midlife hearing loss, braiding their stories with her own to illuminate the startling effects of the condition. The result is a surprisingly engaging account of what it's like to live with an invisible disability—and a robust prescription for our nation's increasing problem with deafness. A Kirkus Reviews Best Nonfiction Book of 2013
The Noise of Time
Author: Julian Barnes
Publisher: Vintage
ISBN: 110194725X
Category : Fiction
Languages : en
Pages : 170
Book Description
From the bestselling, Booker Prize-winning author of The Sense of an Ending comes an extraordinary fictional portrait of the relentlessly fascinating Russian musician and composer Dmitri Shostakovich and a stunning meditation on the meaning of art and its place in society. • “Brilliant…. As elegantly constructed as a concerto.” —NPR 1936: Dmitri Shostakovich, just thirty years old, reckons with the first of three conversations with power that will irrevocably shape his life. Stalin, hitherto a distant figure, has suddenly denounced the young composer’s latest opera. Certain he will be exiled to Siberia (or, more likely, shot dead on the spot), Shostakovich reflects on his predicament, his personal history, his parents, his daughter—all of those hanging in the balance of his fate. And though a stroke of luck prevents him from becoming yet another casualty of the Great Terror, he will twice more be swept up by the forces of despotism: coerced into praising the Soviet state at a cultural conference in New York in 1948, and finally bullied into joining the Party in 1960. All the while, he is compelled to constantly weigh the specter of power against the integrity of his music.
Publisher: Vintage
ISBN: 110194725X
Category : Fiction
Languages : en
Pages : 170
Book Description
From the bestselling, Booker Prize-winning author of The Sense of an Ending comes an extraordinary fictional portrait of the relentlessly fascinating Russian musician and composer Dmitri Shostakovich and a stunning meditation on the meaning of art and its place in society. • “Brilliant…. As elegantly constructed as a concerto.” —NPR 1936: Dmitri Shostakovich, just thirty years old, reckons with the first of three conversations with power that will irrevocably shape his life. Stalin, hitherto a distant figure, has suddenly denounced the young composer’s latest opera. Certain he will be exiled to Siberia (or, more likely, shot dead on the spot), Shostakovich reflects on his predicament, his personal history, his parents, his daughter—all of those hanging in the balance of his fate. And though a stroke of luck prevents him from becoming yet another casualty of the Great Terror, he will twice more be swept up by the forces of despotism: coerced into praising the Soviet state at a cultural conference in New York in 1948, and finally bullied into joining the Party in 1960. All the while, he is compelled to constantly weigh the specter of power against the integrity of his music.
Landline
Author: Rainbow Rowell
Publisher: St. Martin's Press
ISBN: 146685037X
Category : Fiction
Languages : en
Pages : 319
Book Description
#1 New York Times bestselling author! A New York Times Best Seller! Goodreads Choice Award Winner for Best Fiction of 2014! An Indie Next Pick! From New York Times bestselling author of Eleanor & Park and Fangirl, Rainbow Rowell, comes a hilarious, heart-wrenching take on love, marriage, and magic phones. Georgie McCool knows her marriage is in trouble. That it's been in trouble for a long time. She still loves her husband, Neal, and Neal still loves her, deeply-but that almost seems beside the point now. Maybe that was always beside the point. Two days before they're supposed to visit Neal's family in Omaha for Christmas, Georgie tells Neal that she can't go. She's a TV writer, and something's come up on her show; she has to stay in Los Angeles. She knows that Neal will be upset with her-Neal is always a little upset with Georgie-but she doesn't expect to him to pack up the kids and go without her. When her husband and the kids leave for the airport, Georgie wonders if she's finally done it. If she's ruined everything. That night, Georgie discovers a way to communicate with Neal in the past. It's not time travel, not exactly, but she feels like she's been given an opportunity to fix her marriage before it starts. . . . Is that what she's supposed to do? Or would Georgie and Neal be better off if their marriage never happened?
Publisher: St. Martin's Press
ISBN: 146685037X
Category : Fiction
Languages : en
Pages : 319
Book Description
#1 New York Times bestselling author! A New York Times Best Seller! Goodreads Choice Award Winner for Best Fiction of 2014! An Indie Next Pick! From New York Times bestselling author of Eleanor & Park and Fangirl, Rainbow Rowell, comes a hilarious, heart-wrenching take on love, marriage, and magic phones. Georgie McCool knows her marriage is in trouble. That it's been in trouble for a long time. She still loves her husband, Neal, and Neal still loves her, deeply-but that almost seems beside the point now. Maybe that was always beside the point. Two days before they're supposed to visit Neal's family in Omaha for Christmas, Georgie tells Neal that she can't go. She's a TV writer, and something's come up on her show; she has to stay in Los Angeles. She knows that Neal will be upset with her-Neal is always a little upset with Georgie-but she doesn't expect to him to pack up the kids and go without her. When her husband and the kids leave for the airport, Georgie wonders if she's finally done it. If she's ruined everything. That night, Georgie discovers a way to communicate with Neal in the past. It's not time travel, not exactly, but she feels like she's been given an opportunity to fix her marriage before it starts. . . . Is that what she's supposed to do? Or would Georgie and Neal be better off if their marriage never happened?
Hitting with Torque
Author: Paul F. Petricca
Publisher: Archway Publishing
ISBN: 1480853542
Category : Sports & Recreation
Languages : en
Pages : 264
Book Description
Paul Petricca draws on his experience as a coach, player, blogger, and student of baseball and softball to share what hes learned about hitting in this essential guide for players seeking dramatic results at the plate. The author presents easy to understand hitting mechanics highlighting how the engineering concept of torque can be applied to hitting and is often the difference between a weak groundball or a long home run. Topics covered include understanding where hitting power really comes from and the importance of increasing bat speed through the fundamentals of a repeatable and powerful rotational swing. Hitters of all ages who adopt his eight hitting keys will enjoy a dramatic increase in bat speed and power almost immediately. Hitting with Torque is more than a set of hitting mechanics---its a mindset. Readers will be challenged to look past the worn-out hitting theories and myths that have been holding back hitters from reaching their full potential. With an open mind and practice, all hitters can unlock the power and consistency that is Hitting with Torque.
Publisher: Archway Publishing
ISBN: 1480853542
Category : Sports & Recreation
Languages : en
Pages : 264
Book Description
Paul Petricca draws on his experience as a coach, player, blogger, and student of baseball and softball to share what hes learned about hitting in this essential guide for players seeking dramatic results at the plate. The author presents easy to understand hitting mechanics highlighting how the engineering concept of torque can be applied to hitting and is often the difference between a weak groundball or a long home run. Topics covered include understanding where hitting power really comes from and the importance of increasing bat speed through the fundamentals of a repeatable and powerful rotational swing. Hitters of all ages who adopt his eight hitting keys will enjoy a dramatic increase in bat speed and power almost immediately. Hitting with Torque is more than a set of hitting mechanics---its a mindset. Readers will be challenged to look past the worn-out hitting theories and myths that have been holding back hitters from reaching their full potential. With an open mind and practice, all hitters can unlock the power and consistency that is Hitting with Torque.