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Author: Özalp Özer Publisher: ISBN: Category : Languages : en Pages : 26
Book Description
Whether and how trust and trustworthiness differ between a collectivist society, e.g., China, and an individualistic one, e.g., the U.S., generate much ongoing scientific debate and bear significant practical values for managing cross-country transactions. We experimentally investigate how supply chain members' countries of origin -- China versus the U.S. -- affect trust, trustworthiness, and strategic information sharing behavior in a cross-country supply chain. We consider a two-tier supply chain in which the upstream supplier solicits demand forecast information from the retailer to plan production; but the retailer has an incentive to manipulate her forecast to ensure abundant supply. The levels of trust and trustworthiness in the supply chain and supplier's capability to determine the optimal production quantity affect the efficacy of forecast sharing and the resulting profits. We develop an experimental design to disentangle these three aspects and to allow for real-time interactions between geographically distant and culturally heterogeneous participants. We observe that, when there is no prospect for long-term interactions, our Chinese participants consistently exhibit lower spontaneous trust and trustworthiness than their U.S. counterparts do. We quantify the differences in trust and trustworthiness between the two countries, and the resulting impact on supply chain efficiency. We also show that Chinese individuals exhibit higher spontaneous trust towards U.S. partners than Chinese ones, primarily because they perceive that individuals from the U.S. are more trusting and trustworthy in general. This positive perception towards U.S. people is indeed consistent with the U.S. participants' behavior in forecast sharing. In addition, we quantify that a Chinese supply chain enjoys a larger efficiency gain from repeated interactions than a U.S. one does, as the prospect of building a long-term relationship successfully sustains trust and trustworthiness by Chinese partners. We advocate that companies can reinforce the positive perception of Westerners held by the Chinese population and commit to long-term relationships to encourage trust by Chinese partners. Finally, we also demonstrate that both populations exhibit similar pull-to-center bias when solving a decision problem under uncertainty (i.e., the newsvendor problem).
Author: Özalp Özer Publisher: ISBN: Category : Languages : en Pages : 26
Book Description
Whether and how trust and trustworthiness differ between a collectivist society, e.g., China, and an individualistic one, e.g., the U.S., generate much ongoing scientific debate and bear significant practical values for managing cross-country transactions. We experimentally investigate how supply chain members' countries of origin -- China versus the U.S. -- affect trust, trustworthiness, and strategic information sharing behavior in a cross-country supply chain. We consider a two-tier supply chain in which the upstream supplier solicits demand forecast information from the retailer to plan production; but the retailer has an incentive to manipulate her forecast to ensure abundant supply. The levels of trust and trustworthiness in the supply chain and supplier's capability to determine the optimal production quantity affect the efficacy of forecast sharing and the resulting profits. We develop an experimental design to disentangle these three aspects and to allow for real-time interactions between geographically distant and culturally heterogeneous participants. We observe that, when there is no prospect for long-term interactions, our Chinese participants consistently exhibit lower spontaneous trust and trustworthiness than their U.S. counterparts do. We quantify the differences in trust and trustworthiness between the two countries, and the resulting impact on supply chain efficiency. We also show that Chinese individuals exhibit higher spontaneous trust towards U.S. partners than Chinese ones, primarily because they perceive that individuals from the U.S. are more trusting and trustworthy in general. This positive perception towards U.S. people is indeed consistent with the U.S. participants' behavior in forecast sharing. In addition, we quantify that a Chinese supply chain enjoys a larger efficiency gain from repeated interactions than a U.S. one does, as the prospect of building a long-term relationship successfully sustains trust and trustworthiness by Chinese partners. We advocate that companies can reinforce the positive perception of Westerners held by the Chinese population and commit to long-term relationships to encourage trust by Chinese partners. Finally, we also demonstrate that both populations exhibit similar pull-to-center bias when solving a decision problem under uncertainty (i.e., the newsvendor problem).
Author: Yanchong Zheng Publisher: ISBN: Category : Languages : en Pages :
Book Description
This dissertation studies the role of two important behavioral factors, trust and trustworthiness, in supply chain management. In particular, we investigate an important operations context, forecast information sharing. We consider a two-tier supply chain in which the upstream supplier solicits demand forecast information from the downstream manufacturer for making capacity investment decisions. To ensure abundant supply, the manufacturer has an incentive to inflate her forecast in a costless, nonbinding, and nonverifiable type of communication known as "cheap talk." In Chapter 2, we employ a novel methodology that combines theoretical modeling with experimental methods to show that the non-pecuniary factors of trust and trustworthiness can significantly improve the efficacy of forecast sharing. Specifically, we first show that under standard game theory, the only equilibrium in our setting is uninformative: the manufacturer's report is independent of her forecast and the supplier does not use the report to determine capacity. However, we observe in controlled laboratory experiments that parties cooperate even in the absence of reputation-building mechanisms and complex contracts. We argue that the underlying reason for cooperation is trust. The current literature on forecast sharing and supply chain coordination implicitly assumes that supply chain members either absolutely trust each other and cooperate when sharing forecast, or do not trust each other at all. Contrary to this all-or-nothing view, we determine that a continuum exists between these two extremes. In addition, we determine (i) when trust is important in forecast information sharing, (ii) how trust is affected by changes in the supply chain environment, and (iii) how trust affects related operational decisions. To explain and better understand the observed behavioral regularities, we also develop an analytical model of trust to incorporate both pecuniary and non-pecuniary incentives in the game-theoretic analysis of cheap-talk forecast communication. The model identifies and quantifies how trust and trustworthiness induce effective cheap-talk forecast sharing under the wholesale price contract. We also determine the impact of repeated interactions and information feedback on trust and cooperation in forecast sharing. We conclude with a discussion on the implications of our results for developing effective forecast management policies. In Chapter 3, we further extend our research on trust and trustworthiness in supply chains to a multi-country context. We experimentally investigate the country-level variations in trust and trustworthiness between China and the U.S. in forecast sharing. We first note that both trust and trustworthiness and the supplier's capability to solve for the optimal capacity decision affect the efficacy of forecast sharing and the resulting profits. Thus, we disentangle these two aspects with a novel experimental design. Our experimental results first demonstrate the robustness of the pull-to-center bias in both countries when people solve a complex decision problem under uncertainty (i.e., the newsvendor problem). We next determine that Chinese consistently exhibit lower trust and trustworthiness than their U.S. counterparts. In addition, when risk or vulnerability entailed by trusting another increases, the relative decline in trust (measured by the percentage decrease of trust) is more evident in the U.S., whereas the absolute decline is more pronounced in China. This chapter takes the first attempt to manifest the impacts of cultural and institutional heterogeneity between China and the U.S. on strategic supply chain interactions. Our conclusions underscore the importance for firms to devote more time and effort to maintaining a trusting relationship with their Chinese partners than they do with U.S. ones. Chinese companies and government should in turn proactively cultivate a cooperative mindset among the young generation and establish an environment conducive for efficient inter-organization transactions. We also highlight the critical environment (e.g., one with a high overage risk) in which sustaining this trusting and cooperating relationship is most imperative. To conclude, this dissertation demonstrates that non-pecuniary factors such as trust and trustworthiness can have significant impacts on operational decisions. Behavioral operations research is a promising and important research area that not only improves our scientific understanding of human decision making, but also helps prescribe better managerial strategies for environments where non-pecuniary incentives are salient.
Author: Albert Y. Ha Publisher: Springer ISBN: 3319324411 Category : Business & Economics Languages : en Pages : 398
Book Description
Sharing accurate and timely supply and demand information throughout a supply chain can yield significant performance improvements to all members of the supply chain. Despite the benefits, many firms are reluctant to share information with their supply chain partners due to an unequal distribution of risks, costs, and benefits among the partners. Thus, incentive mechanisms must be in place to induce communication, cooperation, and collaboration among all members of a supply chain. The issue of Information exchange/sharing has been examined by various researchers over the last 15-20 years. However, there is no research book that compiles various approaches, analyses, key implications, as well as future development of this area. This book will serve as a handbook for researchers who are interested in learning the state of the art of the line of research in this area and explore open research topics in this area. Contributors, all leading researchers, have committed to delivering 18 chapters, broken into four distinct sections covering the Value of Information Sharing, Contracting and Information, Information Signaling, and Incentives for Information Sharing.
Author: Rosalind H. Searle Publisher: Routledge ISBN: 131759570X Category : Business & Economics Languages : en Pages : 809
Book Description
In recent years, trust has enjoyed increasing interest from a wide range of parties, including organizations, policymakers, and the media. Perennially linked to turbulence and scandals, the damaging and rebuilding of trust is a contemporary concern affecting all areas of society. Comprising six thematic sections, The Routledge Companion to Trust provides a comprehensive survey of trust research. With contributions from international experts, this volume examines the major topics and emerging areas within the field, including essays on the foundations, levels and theories of trust. It also examines trust repair and explores trust in settings such as healthcare, finance, food supply chains, and the internet. The Routledge Companion to Trust is an extensive reference work which will be a vital resource to researchers and practitioners across the fields of management and organizational studies, behavioural economics, psychology, cultural anthropology, political science and sociology.
Author: Atalay Atasu Publisher: Springer ISBN: 3319300946 Category : Business & Economics Languages : en Pages : 376
Book Description
This book highlights what it takes to be successful in identifying and executing environmental responsibility from an operational perspective. It provides cutting-edge research from globally recognized field experts. It is a useful resource for practitioners to explore why and how firms engage in environmentally responsible operations, but also a valuable resource for academics as an introductory reference that provides direct exposure to key environmental operational problems faced by many firms today. This book can also be used as an introductory reading for students with varying educational backgrounds - from business school students interested in environmental issues to environmental scientists interested in obtaining a business perspective - as it provides a broad scope of key issues at the interface of operations management and environmental and social responsibility. Environmentally Responsible Supply Chains is structured in a modular fashion, with each chapter introducing and analyzing a specific timely topic, allowing readers to identify the chapters that relate to their interests. More specifically, the book distinguishes between two key drivers of environmentally responsibility: Profit and Regulatory compliance. The book is divided into five sections. The first three sections of the book explore profit driven environmental responsibility, and provide examples as to where the motives for environmentally responsible business practices come from, where business opportunities are, and what operational perspectives are key to profitability. The last two sections of the book focus on regulation as a driver of environmental responsibility and identify motives, opportunities, or operational perspectives as to effective regulatory compliance. Ultimately the book introduces the reader to the fundamentals of sustainable operations and highlights the latest research on the topic.
Author: Srinagesh Gavirneni Publisher: World Scientific ISBN: 9813144351 Category : Business & Economics Languages : en Pages : 252
Book Description
'Joe Thomas is a true renaissance academic who has integrated research, teaching, practice and leadership. He's advised numerous companies through board positions and consulting engagements. His research has identified and focused on real issues in operations management, like overcoming the dark side of worker flexibility and other aspects of the human component of operations. And he has then incorporated research findings into his teaching, including cases on issues like global operations that we can all benefit from. Joe is so admired by his colleagues that they chose him to lead the Johnson School as Dean. Joe is a model and an inspiration for all of us. This book, with its emphasis on cross-functional approaches to inventory management, is an excellent way to honor Joe on his retirement.'Marshall L FisherUniversity of Pennsylvania'Joe Thomas is one of the Grand Masters in our field of operations management. I will always remember him fondly as someone who has accomplished so much, with such a high status in our profession, and yet at the same time, a humble, warm and gentle scholar. In my early student days, I read of Joe's work in multi-echelon inventory systems. He has made deep contributions in manufacturing and distribution network designs and operations management, before the term 'supply chain management' became popular. He is also one of the early scholars in operations management who recognized and promoted the importance of looking at manufacturing and operations as a strategy for a firm. I have learned a great deal from both his writings and from interactions with him face to face. Of course, Joe has also been serving our community as an editor and through professional society leadership. I had first-hand experience from his editorship directly, since he processed some of the papers that I published. That experience also taught me how to have high standards, be encouraging, and be generous in giving advice and inputs in the editorial process. As a junior researcher at the time, such editorial support was both helpful and served as a great model. As a senior colleague, Joe has always treated me as a friend, making me feel comfortable and easy to exchange with him. Over the years, many of our colleagues have benefited tremendously from his mentorship and support. While he is a very serious researcher and holds very high standards in his work, Joe's personality radiates warmth and energy to those around him. And then he adds humor at the right time. I will never forget when Joe led all of us at a conference honoring the retirement of El Buffa to sing a song with lyrics that he composed himself, titled 'Just-in-Time.' The lyrics contained lessons in a very funny way. Joe is a pioneer in research (as well as in teaching and practice) that connected inventory management to other business functions such as human resources, marketing, finance and accounting. Thus, with its emphasis on cross-functional inventory research, this book is an excellent way to honor him on his retirement. It is a privilege for us to recognize and celebrate with him all he has done for our profession!'Hau L LeeStanford UniversityCross-Functional Inventory Research details path-breaking analytical, empirical and behavioral operations management research that interfaces inventory with the business functions of human resources, finance, accounting, information technology, and globalization.For about fifty years, inventory research was conducted with a silo mentality with assumptions of exogenous pricing, price-independent demand distribution, rational human decision making, and lack of information sharing. Over the past few years, there is increased realization that this kind of analysis and thinking will not be useful for the modern business world. This has motivated inventory researchers to reach across different business functional areas such as finance, marketing, human capital and information technology and identify research questions that are more appropriate for the modern, complex, data-driven business environments. Cross-Functional Inventory Research contains path-breaking research developments in cross-functional inventory research. The methodologies applied to answer these research questions cover the complete gamut of empirical, analytical, and behavioral approaches.
Author: Shaheeza Lalani Publisher: BRILL ISBN: 900451483X Category : Law Languages : en Pages : 293
Book Description
The open access publication of this book has been published with the support of the Swiss National Science Foundation. With little warning, COVID-19 quickly escalated into a generational crisis, creating sustained havoc seen perhaps only in past cases of war, attack, and natural disasters. In the bedlam of the early months, health, science, political, and economic communities were hit with sudden force, required to quickly shift and rearrange the normal order of work. In arbitration, leaders took imperfect information to make dramatic decisions. In process and procedure, arbitral institutions, arbitrators, legal counsel, and clients were swept into this turmoil. In some cases, bold initiatives, still in design and testing, were quickly put into service, upsetting norms and traditions and the very notions of traditional process. The Impact of COVID on International Disputes includes contributions from legal practitioners and academics, takes a fresh look at issues addressed in international arbitration during the COVID-19 pandemic, gathering best practices, additional perspective and predictions based on current practices that will help parties, legal counsel and arbitrators in the future.
Author: Özalp Özer Publisher: ISBN: Category : Languages : en Pages : 26
Book Description
In this chapter, we discuss when, how, and why trust and trustworthiness arise to support credible information sharing and cooperation in a supply chain. Synthesizing our learning, we identify the four building blocks of trust and trustworthiness as personal values and norms, market environment, business infrastructure, and business process design. We elaborate on these building blocks and offer tangible insights into how to establish more trusting and cooperative supply chain relationships.
Author: Özalp Özer
Author: Özalp Özer
Author: Yanchong Zheng
Author: Albert Y. Ha
Author: Rosalind H. Searle
Author: Atalay Atasu
Author: Scott J. Shackelford
Author: Guido Voigt
Author: Srinagesh Gavirneni
Author: Shaheeza Lalani
Author: Özalp Özer