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Author: Jan Knoblauch Publisher: ISBN: Category : Automobile dealers Languages : en Pages : 86
Book Description
Training in Denmark's motor vehicle repair and sales sector was examined in a study that included the following approaches: review of the sector's structure/characteristics, institutional/social context, changing conditions and their implications for skill requirements and training, and available initial and continuing vocational education and training; in-depth case studies of four auto repair shops and dealerships; and identification of economic, employment, and training trends. It was discovered that increasing competition within the sector has led to increasing emphasis on customers and, consequently, increased awareness that well-trained, competent workers are essential to maintaining customer loyalty. Decreasing vehicle sales and decreased need for vehicle repairs have led to falling wages and a decrease in the number of available positions in the sector. Availability of continuing vocational training varies considerably throughout the sector. Only authorized dealers and repair shops have access to importers' courses, and importers lack the capacity to meet dealer interest in their courses. Despite recent collective bargaining agreements stipulating employees' right to at least 1 week of continuing vocational training annually and despite the need for workers to upgrade their skills in response to technological advances, public continuing vocational training activities have decreased in recent years. (Twenty-three tables are included.) (MN)
Author: Jan Knoblauch Publisher: ISBN: Category : Automobile dealers Languages : en Pages : 86
Book Description
Training in Denmark's motor vehicle repair and sales sector was examined in a study that included the following approaches: review of the sector's structure/characteristics, institutional/social context, changing conditions and their implications for skill requirements and training, and available initial and continuing vocational education and training; in-depth case studies of four auto repair shops and dealerships; and identification of economic, employment, and training trends. It was discovered that increasing competition within the sector has led to increasing emphasis on customers and, consequently, increased awareness that well-trained, competent workers are essential to maintaining customer loyalty. Decreasing vehicle sales and decreased need for vehicle repairs have led to falling wages and a decrease in the number of available positions in the sector. Availability of continuing vocational training varies considerably throughout the sector. Only authorized dealers and repair shops have access to importers' courses, and importers lack the capacity to meet dealer interest in their courses. Despite recent collective bargaining agreements stipulating employees' right to at least 1 week of continuing vocational training annually and despite the need for workers to upgrade their skills in response to technological advances, public continuing vocational training activities have decreased in recent years. (Twenty-three tables are included.) (MN)
Author: European Centre for the Development of Vocational Training Publisher: ISBN: Category : Business & Economics Languages : en Pages : 120
Book Description
An international team of researchers studied the following aspects of training in Italy's motor vehicle repair and sales sector: structure and characteristics; institutional and social context; relationship to Italy's overall labor market; changing structural, economic, and organizational conditions; and training and recruitment and relationship to Italy's education system. Social and labor/employment statistics were analyzed, and case studies of an independent auto repair shop and four automobile distributors were conducted. Included in each case study were a profile of the company and analysis of its human resource development/training concepts and policies, and provisions for continuing vocational training. A distinct lack of initial vocational training required to produce workers capable of keeping pace with the rapid changes in the sector was noted. This deficiency was partly compensated for by courses provided by manufacturers and, to a lesser degree, related associations. The training currently offered by the companies studied was rated average to better than average. Employee training was being provided almost exclusively by manufacturers. A trend away from training only in traditional technical areas toward training in areas deemed useful for overall company management (including planning, marketing, and telemarketing) was noted. (Sixty tables/figures are included.) (MN)
Author: European Centre for the Development of Vocational Training Publisher: ISBN: Category : Business & Economics Languages : en Pages : 62
Book Description
An international team of researchers studied the following aspects of training in the United Kingdom's motor vehicle repair and sales sector: structure and characteristics; institutional and social context; relationship to the labor market; changing structural, economic, and organizational conditions; and training/recruitment and relationship to the British education system. Government statistics were analyzed, and case studies were conducted of five very different companies, including a small franchise of a major auto maker, a large dealership/service center, a vehicle electrical system repairer that is 1 of 700 outlets, and a family business. Each case study included a profile of the company, its personnel management and vocational policies, and its provisions for continuing/ongoing training. The study concluded that the British automotive industry exemplified the demise of the country's vocational and education training system. Although the recent national system of vocational qualifications and other initiatives have promised to improve the level and consistency of training provision in the automotive industry, the main issue now facing individual dealerships remains that of finding the resources to invest in the level of training required to produce the skilled employees demanded by vehicle manufacturers, government standards, and market pressures. (Twenty-two tables are included.) (MN)
Author: European Centre for the Development of Vocational Training Publisher: ISBN: Category : Business & Economics Languages : en Pages : 122
Book Description
Training in the motor vehicle repair and sales sector in the Netherlands was examined in a study that included the following approaches: review of the sector's structure/characteristics, institutional and social context, employment practices, changing conditions, and available education and training; in-depth case studies of four auto repair shops and dealerships (two small, one medium-sized, and one large firm); and identification of economic, employment, and training trends. It was discovered that, in response to stagnation of the Dutch motor vehicle sales and repair industry in the 1990s, both the Dutch government and the industry have increased their commitment to vocational training and inservice courses and have created a training infrastructure that compares favorably with those of other sectors in the Dutch economy. All four businesses studied in depth were managed by individuals who were very involved in training, had access to good facilities and opportunities for on-the-job teaching/training, and could avail themselves of good external provisions for inservice training. Quality of service was an important element of training philosophy. Training needs were not always analyzed in a very structured way, and none of the businesses studied evaluated systematically the costs/benefits of training. Contains 20 references and 19 tables/figures. (MN)
Author: Jan Knoblauch
Author: Jan Knoblauch
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Author: European Centre for the Development of Vocational Training
Author: European Centre for the Development of Vocational Training
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Author: European Centre for the Development of Vocational Training
Author: Felix Rauner
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