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Author: Mou Chakraborty Publisher: Bloomsbury Publishing USA ISBN: Category : Language Arts & Disciplines Languages : en Pages : 142
Book Description
From librarians to volunteer workers, staff to student workers, all library personnel need to deliver great customer service. This book presents innovative instructional methods that will inspire you to take a fresh approach to customer service training. Customer service is one of the most critical staff development training areas in the library world. Every member of a library's staff who interacts with the public needs the specialized skills and tools to work with a diverse clientele. This book addresses the need for staff training for various kinds of libraries, covering public and academic libraries of various sizes, medical libraries, law libraries, and state organization and joint-use libraries. Each chapter of Stellar Customer Service: Training Library Staff to Exceed provides practical advice and creative solutions for showing staff how to handle customer service issues. The book identifies the essential skills and tools staff at all levels—from librarians and staff to student workers and volunteers—must have to contribute to your library's success. Readers will learn innovative training methods, see how a wide range of libraries have approached this perennial staff issue, and get excited about approaching their own customer service training in fresh new ways.
Author: Ryan Dowd Publisher: ALA Editions ISBN: 9780838916261 Category : Language Arts & Disciplines Languages : en Pages : 248
Book Description
"Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials" --
Author: International Labour Office Publisher: International Labour Organization ISBN: 9789221082514 Category : AIDS (Disease) Languages : en Pages : 292
Author: J. H. Friedel Publisher: Theclassics.Us ISBN: 9781230303895 Category : Languages : en Pages : 36
Book Description
This historic book may have numerous typos and missing text. Purchasers can usually download a free scanned copy of the original book (without typos) from the publisher. Not indexed. Not illustrated. 1921 edition. Excerpt: ... chapter ii The Technical And Administrative Work Of A Library The work of any library falls naturally into two parts. The first of these may be referred to as the technical work of the library; it is concerned with the preparation of printed and other literary matter for use. The second of these may be referred to as the social, special or personal work of the library; it is concerned with the actual use of the library materials and information resources. Clearly before materials can be used, they must be organized for use. A knowledge of the mechanics of librarianship is fundamental to effective work in any library. For the capable assistant familiarity with the underlying aspects of library science and practice is advisable; for the library executive it is indispensable. An intimate understanding of the mechanics of engineering is assumed in the engineer, so a thorough knowledge of the mechanics of librarianship is to be expected of the true librarian. The technical work of a library covers such activities as book selection, ordering, accessioning, classification, cataloging, indexing and filing. While practice in different libraries may vary, the principles upon which the technical work of the library rests are fairly well determined. In the past development of the collections of a library was a somewhat haphazard process. Number of volumes was a dominant consideration. Conditions to-day are different, and as time goes on it may be safely assumed that greater attention will have to be paid to the selection and ordering of library material. It is quite evident that the printing press plays a very prominent part in our daily life. It must also be apparent that the amount of printed matter that is continually being turned out by the...