Author: Publisher:
ISBN:
Category :
Languages : en
Pages :
Book Description
Training Design Guide for the Hospitality Industry
Author: Training Manual for Business and Hospitality Students
Author: Maria PuljakPublisher: Balboa Press
ISBN: 1504368223
Category : Education
Languages : en
Pages : 83
Book Description
This training manual consists of the necessary information required to design and deliver training sessions successfully. The aim is to encourage trainees in the workforce to have positive attitudes about learning, training and education, and how management can achieve market potential through implementing and measuring training programs. This book describes how to assess each and every element of performance criteria and the facilities needed to achieve stated goals and objectives. It also describes how to ensure that appropriate procedures, practices, and relevant documents are followed when dealing with customer orders to identify purchase orders and relevant strategies and provides all critical requirements when dealing with contractors and suppliers. It also provides the necessary requirements needed when dealing with conflicting situation and teaches the trainees appropriate methodology and application required when planning and conducting assessment tasks within the hospitality industry.
Personnel Training Manual for the Hospitality Industry
Author: Jack E. MillerTraining for Trainers
Author: Publisher: Andrew E Schwartz
ISBN: 1928950485
Category :
Languages : en
Pages : 138
Book Description
Training and Development for the Hospitality Industry (AHLEI)
Author: Debra F. CannonPublisher: Pearson Higher Ed
ISBN: 0133454169
Category : Business & Economics
Languages : en
Pages : 470
Book Description
This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Every hospitality organization needs well-trained employees. Use this text to teach your students how to be excellent trainers who understand the role training plays in the organization, how to design it, and how to deliver it. Students will learn: • How to measure training as an investment in the organization • Assessment methods to determine training needs • Instructional design techniques and
Training Design for the Hospitality Industry
Author: Christine JaszayPublisher: Delmar Pub
ISBN: 9780766845930
Category : Business & Economics
Languages : en
Pages : 206
Book Description
For courses in university or community college hospitality management programs, this text offers a practical, how-to approach for designing training programs for their specific organization's operational needs. Well-designed training is recognized by industry and university experts as essential for hospitality operations to be successful. Yet instructional design, how-to design training, is rarely taught outside of university education programs. This text presents a training design model and step-by-step directions are described and demonstrated through the use of a case study. Students follow a training design consultant through the steps as the training is designed for the various positions in a small hotel. One of the key elements of the process is determining what the style and content of the training should be. This is addressed in a very practical and hands-on manner. The examples used may be modified for any line or position in the hospitality industry. In addition, the theories of why training is important, what benefits can be achieved through formal training and more, is addressed in context with the actual steps of effective training design. Students in hospitality management will be more marketable and are likely to be more successful with this type of knowledge and skills in their tool kit.
The On-track Trainer
Author: Florence BergerPublisher:
ISBN:
Category : Hospitality industry
Languages : en
Pages : 198
Book Description
Training Tools : a Train the Trainer Manual for the Hospitality Industry
Author: Manitoba. Manitoba Business Development and TourismPublisher:
ISBN:
Category : Employees
Languages : en
Pages : 49
Book Description
The Training Design Manual
Author: Tony BrayPublisher: Kogan Page Publishers
ISBN: 0749458240
Category : Business & Economics
Languages : en
Pages : 316
Book Description
This workbook and the accompanying online resources provide a one-stop reference manual to designing and delivering a successful training course. Written in a practical and user-friendly style, The Training Design Manual provides both theory and practical exercises; guiding the reader through the total design process from start to finish. Theory and concepts are followed by practical application and a blend of text and graphics appeals to a wide range of learning styles. Accompanying online material includes design templates which the reader can use to record ideas as they progress through the book so that by the end, they will have a complete course design. Online supporting resources include dozens of activities, examples and templates.
Managing Employee Attitudes and Behaviors in the Tourism and Hospitality Industry
Author: Salih KusluvanPublisher: Nova Publishers
ISBN: 9781590336304
Category : Business & Economics
Languages : en
Pages : 876
Book Description
The tourism industry, of which the hospitality industry is the core element, is one of the largest and the fastest growing industries world-wide. According to World Tourism Organisation forecasts, the industry will continue to grow and employ more people in the twenty-first century. In parallel with the growth of the tourism and hospitality industry world-wide, consumer expectations and demands for quality are rising while consumer tastes are varying on the one hand, and competition among the firms, both nationally and internationally, is intensifying on the other. In this business environment of heightened consumer expectations, distinct market segments that demand unique products and services, and stiff competition, tourism and hospitality organisations are looking for ways to excel in service quality, customer satisfaction, competition and performance. This book takes the view that employees are one of the most, if not the most, important resources or assets for tourism and hospitality organisations in their endeavour to provide excellent service, meet and exceed consumer expectations, achieve competitive advantage and exceptional organisational performance. The purpose of this book is to emphasise the critical role of employees for tourism and hospitality organisations and to examine the ways and means of managing their attitudes and behaviours for the mutual benefit of both parties: tourism and hospitality organisations and their employees.