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Total Quality Management

Total Quality Management PDF Author: John S. Oakland
Publisher: Routledge
ISBN: 9780750689250
Category : Business & Economics
Languages : en
Pages : 480

Book Description
Total Quality Management (TQM) is structured around a five part model, with the core of the model being the customer-supplier interface. This book includes case studies which illuminate hands-on application of the theories of TQM within the Pacific Rim region and include: Australia, New Zealand, Fiji, Singapore, Hawaii, Hong Kong and Malaysia.
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