Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download TQM in the Service Sector PDF full book. Access full book title TQM in the Service Sector by R.P. Mohanty & R.R. Lakhe. Download full books in PDF and EPUB format.
Author: R.P. Mohanty & R.R. Lakhe Publisher: Jaico Publishing House ISBN: 8172249535 Category : Business & Economics Languages : en Pages : 401
Book Description
The service sector contributes to the economy by absorbing surplus labor released from the agriculture and manufacturing sectors due to automations. It plays a positive role in maintaining economic stability. This sector covers many organizations such as health-care, education, banking, municipalities,etc. This book is about understanding TQM concepts and applications in the service sector.
Author: R.P. Mohanty & R.R. Lakhe Publisher: Jaico Publishing House ISBN: 8172249535 Category : Business & Economics Languages : en Pages : 401
Book Description
The service sector contributes to the economy by absorbing surplus labor released from the agriculture and manufacturing sectors due to automations. It plays a positive role in maintaining economic stability. This sector covers many organizations such as health-care, education, banking, municipalities,etc. This book is about understanding TQM concepts and applications in the service sector.
Author: P. N. MUKHERJEE Publisher: PHI Learning Pvt. Ltd. ISBN: 9788120330566 Category : Business & Economics Languages : en Pages : 438
Book Description
This book presents a comprehensive view of concepts, principles and practices of Total Quality Management (TQM) from basics through advanced tools and techniques for practical implementation.It is well known that ‘Total Organization Involvement’ in understanding and implementing TQM, along with the integrated business strategy, provided Japanese organizations with a strong platform for a meteoric rise to world-class performance and global leadership in every sphere of their operation. The success of TQM therefore depends a lot on the strong foundation and infrastructure of an organization. This is the crux of the author’s theory of ‘Holistic Management System for World-class Performance and Leadership’ expounded in this book. It is a TQM-based model that helps create a world-class management system for performance excellence and global leadership. The concluding part of the book cites several examples of practical implementation of TQM principles and practices in various manufacturing and service sectors of the Indian industry, providing elaboration and analysis of each case study. The book is aimed at undergraduate and postgraduate students of management as well as students of most engineering disciplines. It can also be used by the industries as a valuable guide to continuous improvement and implementation of a world-class management system in line with the TQM principles and practices. In a nutshell, the book provides wide coverage of areas related to TQM and integrates all its processes, tools and techniques under one management system to help businesses grow and excel. This is indeed the unique feature of the book.
Author: WA Gould Publisher: Elsevier ISBN: 1845696158 Category : Technology & Engineering Languages : en Pages : 465
Book Description
This revision of Total Quality Assurance brings useful up-to-date methods used to assure product and process quality of food product and process quality of food products and the changes taking place in the field of quality assurance. The book is a practical authority on food quality assurance and the methods are those found in practice today in the food industries. It is a valuable text for the student of food science and technology and for the practicing quality assurance technologist.The third edition has over 450 page of A to Z technology and practical application of the latest methods and detailed procedure in developing total quality assurance in all food plants, including sanitary standards, as well as bacteriological procedures.The text is divided in to two major parts. Part one Fundamentals: sets forth the basic principles of total quality assurance for management and the ultimate employee. These principles are necessary for the successful operation of a food firm in these times. Part two Product evaluation: the text describes the various attributes and the characteristics of food plant quality evaluation methods. Examples are given for the evaluation of a wide array of food products. The methods and procedures described in this text have been applied to most situations for control, evaluation and auditing of the quality of foods.This is a complete instruction book, easily followed, yet technically complete for the food technologist, by the proven experts in the field of sanitation and quality assurance.
Author: Faisal Talib Publisher: ISBN: Category : Languages : en Pages : 0
Book Description
Total quality management (TQM) practices are those few critical factors which are key to successful implementation of TQM in an organization, whether it is manufacturing, service, public or SMEs. Proper application of TQM will improve the business performance of the organization globally, and hence, results in increased competitive advantage. This could only be possible if proper identification of those key TQM practices or critical success factors (CSFs) which are critical for successful application of TQM are made and then implementing all the identified TQM practices effectively. The aim of this paper is to explore the different TQM practices in two different sectors by reviewing the literature on TQM practices followed by manufacturing and service industries. To accomplish this objective, a survey of published research studies on manufacturing industries and on service industries were selected. The studies selected for this purpose focused on the TQM practices used by them. The finding indicates that broadly the same set of identified TQM practices do exist and are applicable to both the sectors. A total of 42 TQM practices in manufacturing industries and 43 for service industries were indicated by these studies. The results of this paper will help managers to implement TQM in their organizations successfully through the use of the common identified TQM practices. Future research can concentrate on refining and further validating the TQM practices developed in this paper by applying it in different manufacturing and service industries.
Author: Stephen George Publisher: John Wiley & Sons ISBN: Category : Business & Economics Languages : en Pages : 280
Book Description
To understand and profit from Total Quality Management, companies must pay particular attention to the first word in the phrase-total. The spectacular rewards enjoyed by top companies like 3M, FedEx, and Ben & Jerry's were earned through a total commitment to achieving superior quality and customer satisfaction across all company functions and processes. Total Quality Management, Second Edition gives you a completely up-to-date look at how 51 of the world's most successful companies put the total into TQM. Each of these companies, including 13 new additions and 23 Baldrige Award winners, is cited as a benchmark performer in a particular business function. Their examples help you set your sights on specific goals and learn a variety of ways to go about achieving each goal. Each chapter features the best practices of one manufacturing company, one service company, and one small business. Following the examples set by these overachievers, you'll discover how to: * Lead the transition from traditional management to management by quality * Identify customer needs and use that knowledge to drive the organization * Integrate strategic quality and business planning into a single strategic process * Communicate customer and company requirements throughout your organization * Recognize and reward employee efforts and promote improved quality * Establish uniform measurement systems and manage by fact, not fiction * Borrow shamelessly from industry leaders to encourage breakthrough thinking * Build strengths and eliminate weaknesses through an annual assessment process. Fully updated-the book that puts the total into. Total Quality Management. In this book, the former chairman of the Baldrige Award panel of judges teams up once again with a leading quality consultant to bring you a Baldrige-based TQM model that covers every aspect of your business. Built from the best practices of 51 companies (including 23 Baldrige Award winners) whose star performances have made them benchmark corporations, this book brings you: * Best practices and TQM applications from small businesses, huge corporations, and everything in between * TQM practices from retail stores, service companies, manufacturers, and more * Hundreds of real-world examples, tested processes, and innovative techniques * Proven ways to boost profits, inspire workers, and delight customers. Praise for the First Edition "Alive . . . vivid, entertaining, successful. . . . Even the most inexperienced can understand and implement TQM using this book."-Charles A. Aubrey Vice President, Juran Institute. "If you read only one book about quality management, read this one . . . the definitive management handbook of the decade."-Lynn A. Moline Former Executive Director, Minnesota Council for Quality. "A great book about a better way to run a company."-Bob G. Gower President and CEO, Lyondell Petrochemical Co. "Packed with strategies that can be implemented in any organization . . . must reading for those interested in proven quality strategies."-Ellen Gaucher Senior Associate Director, University of Michigan Medical Center "Get it. This book is jammed full of practical case studies from a management and profitability perspective."-C. Jackson Grayson Jr. Chairman, American Productivity and Quality Center. Supplemented with an updated list of resources and a contact list for all profiled companies, Total Quality Management, Second Edition shows you how to lead your organization straight to the cutting edge of quality and keep it there.
Author: Faisal Talib Publisher: ISBN: Category : Languages : en Pages : 0
Book Description
Total quality management (TQM) practices can be described as best ways in which organisations and their employees undertake business activities in all key processes. These practices have a positive impact on business results in manufacturing and service industries. This paper seeks to investigate the sets of TQM practices in two different sectors and identifies a set of common TQM practices applicable to both the sectors, by reviewing the literature on TQM practices followed by manufacturing and service industries. The methodology adopted was a survey of published research studies on manufacturing and service industries were selected and their TQM practices were compared. The studies selected for this purpose focused on the TQM principles and practices used by them. The finding showed no significant difference in the level of most of TQM practices and broadly the same set of identified TQM practices do exist and are applicable to both the sectors except few inconsistencies as reported by the study. The results of this paper provide guidance for managers and practitioners of quality to implement TQM in their organisations, effectively through the use of the proposed set of identified TQM practices.
Author: G. Kanji Publisher: Springer Science & Business Media ISBN: 9780412643804 Category : Business & Economics Languages : en Pages : 634
Book Description
In this book leading experts including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyse and document various aspects of Total Quality Management. Contributions range from discussions of the principles, strategy, culture, leadership, eduction and benchmarking to world class experience and achieving excellence both in the manufacturing and service industries. With over 100 contributions this book is an invaluable resource for the total quality managment journey. It will be of special interest to educationalists, academics, senior managers and directors, and quality practitioners from both the public and private sectors.
Author: John S Oakland Publisher: Routledge ISBN: 1136017224 Category : Business & Economics Languages : en Pages : 111
Book Description
Another new book in the popular and original series of pictorial guides - John Oakland cuts through the complex concepts and confusing jargon associated with implementing Total Quality, and Peter Morris presents the information in his inimitable pictorial style. This book will show students and managers what they need to understand about TQM in the simplest, clearest and most memorable form. Professor John Oakland is undoubtedly the British guru of quality management. Following a successful industrial career in research and production management, he has developed a pragmatic approach to introducing TQM which he and his colleagues have used successfully in literally thousands of organizations. He is founder and Executive Chairman of OAKLAND Consulting Plc. and Head of the European Centre for TQM at the University of Bradford Management Centre. Also published by Butterworth-Heinemann are John Oakland's bestselling Total Quality Management (now in its second edition) and Cases in Total Quality Management. Peter Morris is the creative force behind the illustrations in all Butterworth-Heinemann's pictorial guides. Originally trained as an art teacher, he spent several years as an industrial designer in Canada before returning to England to design educational and training materials for the University of Sussex. His experience working on industrial contracts convinced him, quite rightly, that cartoons are frequently the best way to illustrate the abstractions of business life.
Author: Faisal Talib Publisher: ISBN: Category : Languages : en Pages : 0
Book Description
A large number of contemporary organisations across the globe are adopting total quality management (TQM) to satisfy and delight their customers. The need of the hour is to provide quality products and responsive services in order to gain competitive advantage and to enhance customer lifetime value. TQM requires creating a customer-centred culture in the service industry. Initiating and implementing a TQM program in most of the service system is a major task. It requires a thorough and systematic analysis of customer expectations, system processes and functions and defining and establishing quality parameters. The present study discusses and provides an overview of TQM implementation, its impact on different service industries and investigates the various critical success factors (CSFs), processes of TQM implementation and its effects on different service industries performance and, finally, analyses the impact of TQM in various service industries.
Author: R.P. Mohanty & R.R. Lakhe
Author: R.P. Mohanty & R.R. Lakhe
Author: Noriaki Kanō
Author: P. N. MUKHERJEE
Author: WA Gould
Author: Faisal Talib
Author: Stephen George
Author: Faisal Talib
Author: G. Kanji
Author: John S Oakland
Author: Faisal Talib