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Author: Arch G. Woodside Publisher: Emerald Group Publishing ISBN: 178441171X Category : Business & Economics Languages : en Pages : 150
Book Description
Volume 9, Tourists' and Customers' Behaviors and Evaluations, describes the benefits of taking a behaviorstoevaluations perspective in tourism and customer research. The thirteen papers in the volume include "the general theory of guest evaluations of service design/performances" by Woodside and Kozak
Author: Arch G. Woodside Publisher: Emerald Group Publishing ISBN: 178441171X Category : Business & Economics Languages : en Pages : 150
Book Description
Volume 9, Tourists' and Customers' Behaviors and Evaluations, describes the benefits of taking a behaviorstoevaluations perspective in tourism and customer research. The thirteen papers in the volume include "the general theory of guest evaluations of service design/performances" by Woodside and Kozak
Author: Arch G. Woodside Publisher: Emerald Group Publishing ISBN: 1787430073 Category : Business & Economics Languages : en Pages : 197
Book Description
The chapters in this volume provide tools and evidence useful for deep understanding of tourists’ buying, consumption, and being through examinations of consumers’ self-descriptions of personal markers of their trip configurations.
Author: Metin Kozak Publisher: Springer ISBN: 3319785532 Category : Business & Economics Languages : en Pages : 208
Book Description
This book examines and analyzes tourism consumption and tourist experiences, employing a systematic and case study-driven perspective. Covering approaches with a wider geographical background, it considers issues like tourism place experience and co-creation, as well as the behavior of tourists on guided tours, at trade shows and exhibitions, and in museums. Dedicated chapters deal with the aspect of customer satisfaction in places such as hotels or restaurants. In closing, the book highlights tourist behavior in the context of cultural heritage, regional and cultural differences and the general frameworks of consumer happiness and responsibility. Given its focus, the book provides a unique view on the interplay of tourism consumption and tourist experiences, and presents a comprehensive selection of case studies to exemplify and discuss in detail the frameworks covered and the current state of practice.
Author: Philip L. Pearce Publisher: Elsevier ISBN: 1483146677 Category : Travel Languages : en Pages : 166
Book Description
The Social Psychology of Tourist Behaviour is a seven-chapter book that describes tourists, tourism, and tourist psychology. The book particularly explores economic, geographical, anthropological, and sociological studies of tourism. Subsequent chapters look into the social role of tourist; an approach to tourist motivation; social contact between tourists and hosts; and environmental settings of tourist behavior. The book will be useful for advanced undergraduates, graduate students and relevant practitioners, and in some cases for a rather broader public in the field of social psychology.
Author: Philip L. Pearce Publisher: Channel View Publications ISBN: 1845412451 Category : Business & Economics Languages : en Pages : 260
Book Description
Tourism is an inherently social phenomenon. Tourists travel with others and experience places and cultures through interacting with both familiar and unfamiliar others. This volume presents a thorough tour of the social psychological processes which underpin contemporary travel. The fascinating phenomenon of tourist behaviour deals with topics such as motivation, destination choice, travellers' on site experiences, satisfaction and learning. This book uses an array of developing and recently constructed conceptual frameworks to both synthesise what is established, and to create new insights and directions for further analysis and, ultimately, management action.
Author: Kaye Sung Chon Publisher: Routledge ISBN: 1136382712 Category : Business & Economics Languages : en Pages : 552
Book Description
Containing original and previously unpublished theoretical and empirical studies, Consumer Behavior in Travel and Tourism will give professionals, professors, and researchers in the field up-to-date insight and information on trends, happenings, and findings in the international hospitality business arena. A great resource for educators, this book is complete with learning objectives, concept definitions, and even review questions at the end of each chapter. From this book, readers will understand and learn the needs and preferences of tourists and how to investigate the process of destination and product selection to help provide customers with products and services that will best meet their needs. In today's highly competitive business environment, understanding travel behavior is imperative to success. Consumer Behavior in Travel and Tourism brings together several studies in one volume, representing the first attempt to explore, define, analyze, and evaluate the consumption of tourist and travel products. This guide offers essential research strategies and methods that enables readers to determine the wants and needs of tourists, including: discussing and evaluating the main factors that affect consumer behavior in travel and tourism, such as travel motivation, destination choice, and the consequent travel behavior exploring the various decision-making processes of consumers that leads to consequent destination choices through case study analysis and marketing suggestions determining customer expectations of products through a variety of research techniques in order to find ways of improving satisfaction examining selected research tools, such as product positioning and repositioning and using perceptual maps, to evaluate the market implications of using qualitative and/or quantitative research techniques detecting and analyzing the relative roles individual, environmental, socioeconomic, and demographic factors play in choosing travel destinations Full of detailed charts and graphs, Consumer Behavior in Travel and Tourism illustrates key points to give you a better understanding of important facts and findings in the field.
Author: Arch G. Woodside Publisher: Emerald Group Publishing ISBN: 1783506172 Category : Business & Economics Languages : en Pages : 178
Book Description
The volume examines unconscious and conscious cognitions occurring before, during and following virtual and actual leisure-related planned and unplanned travel. It includes a global review of the literature on tourists' perceptions and assessments by Woodside and Metin.
Author: Philip L. Pearce Publisher: Channel View Publications ISBN: 1845412214 Category : Business & Economics Languages : en Pages : 199
Book Description
This volume seeks to review and stimulate interest in a number of emerging and fresh topics in contemporary tourist behaviour and experience. Topics explored include the effects of newer technologies on tourists? behaviour and experience, tourists? experience of scams, safety and personal responsibility, individual perspectives on sustainability, and some dimensions of tourists? personal growth, relationships and altruism.
Author: Arch G. Woodside Publisher: Emerald Group Publishing ISBN: 178714691X Category : Business & Economics Languages : en Pages : 197
Book Description
The chapters in this volume provide tools and evidence useful for deep understanding of tourists’ buying, consumption, and being through examinations of consumers’ self-descriptions of personal markers of their trip configurations.
Author: Metin Kozak Publisher: Routledge ISBN: 1135849129 Category : Business & Economics Languages : en Pages : 286
Book Description
In today’s highly competitive and global economy, understanding tourist behavior is imperative to success. Tourist behavior has become a cornerstone of any marketing strategy and action. This book provides an overview of such processes and influences and explains the concepts and theories that underlie tourist decision making and behavior.
Author: Arch G. Woodside
Author: Arch G. Woodside
Author: Arch G. Woodside
Author: Metin Kozak
Author: Philip L. Pearce
Author: Philip L. Pearce
Author: Kaye Sung Chon
Author: Arch G. Woodside
Author: Philip L. Pearce
Author: Arch G. Woodside
Author: Metin Kozak