Tough Customer PDF Download

Author: Sandra Brown
Publisher: Simon and Schuster
ISBN: 1982177128
Category : Fiction
Languages : en
Pages : 512

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Originally published: New York: Simon & Schuster, 2010.

Author: Steve Reilly
Publisher: Red Wheel/Weiser
ISBN: 1632659506
Category : Business & Economics
Languages : en
Pages : 172

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A guide to holding your ground with hardball negotiators, from a “talented advisor with a rare ability for connecting people with ideas” (Patrick Lencioni, bestselling author of The Five Dysfunctions of a Team). Negotiation is the middle ground between capitulation and stonewalling—a back-and-forth between two parties trying to reach agreement. If a price or other term is non-negotiable, there is no give and take, just “take it or leave it.” You may think you are negotiating, but if the other side isn’t playing, you aren’t either. Regardless of the industry, situation, or product, the two most common mistakes negotiators make are: 1) they give ground too easily, and 2) they get nothing in return. When dealing with tough customers, it is even more important to be able to defend your position and bargain for reciprocal concessions. Negotiating with Tough Customers provides proven methods for holding your ground against (seemingly) more powerful negotiators. But it goes further, making sure that when you do give ground, you get equal or better value in return. Using a cooperative, collaborative approach in a hardball negotiation just doesn’t work. Tough negotiators will play win-win, but only if they have nothing to lose. Negotiating With Tough Customers will make you a better salesperson by making you a better negotiator . . . and vice versa.

Author: Sandra Brown
Publisher: Simon and Schuster
ISBN: 1416563091
Category : Fiction
Languages : en
Pages : 512

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Hired by a woman who believes that the shooting of her Atlanta businessman friend was planned by his nephew, defense lawyer Derek Mitchell comes to realize that the nephew is a psychotic movie buff who enjoys acting out favorite violent film plots.

Author: Dave Anderson
Publisher: John Wiley & Sons
ISBN: 1118761618
Category : Business & Economics
Languages : en
Pages : 123

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Praise for How to Deal with Difficult Customers "The application of the ten key strategies in this book will help every sales professional learn how to deal with the truly difficult and how to avoid creating unnecessary difficulties. It's written with the same wit, humor, and inspiration that have made Anderson's prior books so effective." --Margaret Callihan, President, Chairman, and CEO, SunTrust Bank, Florida "Anderson knocks another one out of the park with How to Deal with Difficult Customers! The problem is real; Anderson's solutions make sense and, as always, he makes you laugh in the process." --Mike Roscoe, Editor in Chief, Dealer Magazine "I could not put this book down. It's a salesperson's bible, offering clear and concise how-to advice. If you're in the selling profession and want to sell more, you should read this book . . . twice." --Warren Lada, Senior Vice President, Saga Communications "An individual executing the ideas within this book will change their own life and their organization. No one has the gift like Anderson to articulate the importance character plays in maximizing potential." --Mike Tomberlin, CEO, The Tomberlin Group "Throw out all your other sales manuals. Anderson's new book will change the way you look at customers, the way your salespeople look at themselves, and, quite frankly, the way you look at the sales process." --Dan Janal, President, PRleads.com "What are you waiting for? We all have difficult customers. If you're tired of leaving money on the table because you can't handle them, read this book. If your good customers are turning into difficult customers, read this book. If you want to deliver results year-in and year-out, read, re-read, and apply the lessons of this book." --Randy Pennington, author, Results Rule!

Author: Cece Meng
Publisher: Houghton Mifflin Harcourt
ISBN: 0618824154
Category : Juvenile Fiction
Languages : en
Pages : 41

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Three independent chicks who dare to be different are reprimanded by the other barnyard residents for not being quiet and docile, until the smart, fearless trio takes on a runaway tractor.

Author: Stephen J. Cannell
Publisher: Macmillan
ISBN: 9780312989422
Category : Fiction
Languages : en
Pages : 388

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The bestselling author and Emmy Award-winning writer/producer sets this action-packed Shane Scully thriller in the high-stakes world he knows best--Hollywood. Martin's Press.

Author: Mem Fox
Publisher: Houghton Mifflin Harcourt
ISBN: 9780152018917
Category : Juvenile Fiction
Languages : en
Pages : 36

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Boris von der Borch is a mean, greedy old pirate--tough as nails, through and through, like all pirates. Or is he? When a young boy sneaks into Boris' ship, he discovers that Boris and his mates aren't quite what he expected! Full color.

Author: Carly Fiorina
Publisher: Hachette UK
ISBN: 1857884345
Category : Biography & Autobiography
Languages : en
Pages : 429

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By accepting the CEO job at Hewlett-Packard, an iconic company that had lost its way, Carly Fiorina confirmed her status as the most powerful businesswoman in America. But she also made herself a target for everyone who disliked her bold leadership style and resented her rapid rise. For six years, as she led HP through drastic changes and a controversial merger, Fiorina was the subject of endless analysis, debate and speculation. Yet in all that time, the public never really got to know the person behind the persona. Tough Choices finally reveals the real Carly Fiorina, who writes with brutal honesty about her triumphs and failures, her deepest fears and most painful confrontations – including her sudden and very public firing by HP's board of directors. Tough Choices shows what it's really like to lead a major corporation in a time of great change while trying to stay true to your values. It's one woman's inspiring story, along with her unique perspective on leadership, technology, globalisation, sexism and many other issues. "Superb... certain to be a hit. Ms Fiorina is at her best when recounting the travails of a woman in a male-dominated culture. She is also good in her psychological descriptions of the constant betrayals that occur in corporate bureaucracies. The woman that emerges from these pages is cultured, sensitive and vulnerable, even as she acts tough." —The Economist

Author: Adam Kahane
Publisher: ReadHowYouWant.com
ISBN: 1442950188
Category :
Languages : en
Pages : 222

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Author: Kathy Cloninger
Publisher: John Wiley & Sons
ISBN: 1118129644
Category : Business & Economics
Languages : en
Pages : 192

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Fundamental principles for how Girl Scouts USA is run and why it's so successful Millions of American businesswomen, thought leaders, and politicians received their first lessons in salesmanship, money management, marketing, teamwork, and fulfillment in the Girl Scouts. The Girls Scouts has shaped the lives of more than 50 million alumnae alive today. Eighty percent of American female senior business executives and business owners are former Girl Scouts. In March 2012, the Girl Scouts will celebrate their 100th anniversary. Tough Cookies captures the essence of this iconic organization and the principles that have allowed them to build and sustain a 100-year-old organization. Under current CEO Kathy Cloninger's leadership, the Girl Scouts has transformed and enhanced its ability to develop leadership in young women. Tough Cookies outlines the rise of the Girl Scouts, this recent and dramatically successful shift, and lessons that are applicable to make any business or organization a success. An inspiring story of the Girl Scouts founding, along with leadership and business lessons that can be applied to organizations of any size No other organization compares to Girl Scouts in size, experience, and resources devoted to developing leadership skills Publication coincides with the 100-year anniversary of GSUSA What can your business learn from the Girl Scouts?