Tough Customer PDF Download

Author: Sandra Brown
Publisher: Simon and Schuster
ISBN: 1982177128
Category : Fiction
Languages : en
Pages : 512

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Originally published: New York: Simon & Schuster, 2010.

Author: Steve Reilly
Publisher: Red Wheel/Weiser
ISBN: 1632659506
Category : Business & Economics
Languages : en
Pages : 172

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Book Description
A guide to holding your ground with hardball negotiators, from a “talented advisor with a rare ability for connecting people with ideas” (Patrick Lencioni, bestselling author of The Five Dysfunctions of a Team). Negotiation is the middle ground between capitulation and stonewalling—a back-and-forth between two parties trying to reach agreement. If a price or other term is non-negotiable, there is no give and take, just “take it or leave it.” You may think you are negotiating, but if the other side isn’t playing, you aren’t either. Regardless of the industry, situation, or product, the two most common mistakes negotiators make are: 1) they give ground too easily, and 2) they get nothing in return. When dealing with tough customers, it is even more important to be able to defend your position and bargain for reciprocal concessions. Negotiating with Tough Customers provides proven methods for holding your ground against (seemingly) more powerful negotiators. But it goes further, making sure that when you do give ground, you get equal or better value in return. Using a cooperative, collaborative approach in a hardball negotiation just doesn’t work. Tough negotiators will play win-win, but only if they have nothing to lose. Negotiating With Tough Customers will make you a better salesperson by making you a better negotiator . . . and vice versa.

Author: George A. Harris
Publisher:
ISBN:
Category : Psychology
Languages : en
Pages : 166

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Author: Frank Philbrick
Publisher: Storey Publishing, LLC
ISBN: 1603421726
Category : House & Home
Languages : en
Pages : 177

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Whether you’re splitting a cord of wood for your fireplace or managing acres of woodland, The Backyard Lumberjack provides plenty of practical instruction and firsthand advice. Familiarize yourself with the proper equipment and safety gear, then learn how to fell, buck, split, and stack your own wood supply for the season. Veteran lumberjacks Frank Philbrick and Stephen Philbrick cover everything you need to know to bring a tree from the forest to your fireplace, safely and effectively.

Author: Kristin Anderson
Publisher: Amacom Books
ISBN: 9780814478844
Category : Business & Economics
Languages : en
Pages : 164

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Pat answers to peevish questions and provocative customer comments, smart answers to even tougher questions, questions with no easy answers, and customers say the darnedest things.

Author: Ron ZEMKE
Publisher: AMACOM Div American Mgmt Assn
ISBN: 0761215255
Category : Business & Economics
Languages : en
Pages : 270

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Book Description
Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks Off Service advantage to a competitive advantage in your own workplace. You will learn how to: • See things from the customer’s point of view • Meet customer expectations and satisfy their needs • Create a memorable experience for the customer • Become easy to do business with • Determine the right time to bend or break the rules • Become a fantastic fixer and powerful problem-solver • Cope effectively with "customers from hell" • Avoid the ten deadly sins of customer service • Formulate smart answers to tough customer questions. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.

Author: Peter R Garber
Publisher: Human Resource Development
ISBN: 0874259452
Category : Business & Economics
Languages : en
Pages : 177

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Author: John Leslie
Publisher: AuthorHouse
ISBN: 1546272275
Category : Humor
Languages : en
Pages : 286

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Book Description
This book is a reflection on some short, true encounter with the author.

Author:
Publisher:
ISBN:
Category : Armed Forces
Languages : en
Pages : 1090

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Author: Charles Dickens
Publisher:
ISBN:
Category :
Languages : en
Pages : 1080

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