Total Quality Management (TQM): Concepts, Implementation and Applications PDF Download

Author: Jeffry A. Doney
Publisher:
ISBN: 9781536156010
Category :
Languages : en
Pages : 97

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Book Description
The opening study in Total Quality Management (TQM): Concepts, Implementation and Applications investigates the quality of administrative services and student satisfactionan important dimension of Total Quality Managementprovided in higher education institutions. A questionnaire survey, developed using the well-known service quality model SERVQUAL, was used to explore its five dimensions, namely: reliability, assurance, tangibles, empathy, and responsiveness. Following this, the authors empirically examine the relationship between Total Quality Management-SMEs performance and organizational culture under a moderation model in the Kingdom of Saudi Arabia. The research utilizes partial least squares to examine the moderating effect of organizational culture on the association between Total Quality Management and SMEs performance. Lastly, the authors develop a model and empirically test it to assess the impact of Total Quality Management on incremental and radical innovation and customer satisfaction, finding that Total Quality Management is positively linked to incremental and radical innovation, whereas no association was found for radical innovation and customer satisfaction.

Author: Mohamed Zairi
Publisher: Routledge
ISBN: 0750639482
Category : Business & Economics
Languages : en
Pages : 512

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Book Description
For any practitioner wanting to establish best practice in a wide variety of business areas, BENCHMARKING FOR BEST PRACTICE uses recent case studies of individual companies and industry-wide quality schemes to show how and why implementation has succeeded. It is also an ideal textbook on the application of TQM since it describes concepts, covers definitions and illustrates the applications with first-hand examples.

Author: Hans Schöllhammer
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 632

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Book Description

Author: Gopal K. Kanji
Publisher: Routledge
ISBN: 1134514816
Category : Business & Economics
Languages : en
Pages : 280

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Book Description
Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM. This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success. Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.

Author: Anders Melander
Publisher: CRC Press
ISBN: 1000479897
Category : Business & Economics
Languages : en
Pages : 187

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Book Description
This book focuses on the implementation of Hoshin Kanri. It is a response to most books on strategic planning that tend to downplay the implementation and only describe the fully implemented planning process. The power of this book originates from a project in which a team of five professionals over a period of three years implemented Hoshin Kanri in 14 companies; results were drawn from 130 workshops with leadership teams. The project team subsequently ran several accelerators inside large and small companies as well as public institutions. All these experiences together form the implementation focus of the book. Moreover, the organization of the book mirrors the message of its scientific thinking, which is also the basic principle of Hoshin Kanri: Chapter 1 focuses on the basic analysis—Is Hoshin Kanri something for your organization? Chapter 2 addresses the ambition—What is the vision for strategy work in your organization? Chapter 3 presents the conditions needed for effective strategic work. Chapter 4 discusses the choice of implementation strategy and your role as the change agent. Chapter 5 describes how Hoshin Kanri works when implemented. Chapter 6 addresses coaching/mentoring and the Kata philosophy. Chapter 7 presents important analytical tools. Appendix 1 describes the journey made by a medium-sized construction company. Essentially, this book describes in a concrete and structured way how you—the change agent—can use Hoshin Kanri in your organization to tackle large and complex challenges.

Author: Sunil Luthra
Publisher: CRC Press
ISBN: 1000194477
Category : Business & Economics
Languages : en
Pages : 223

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Book Description
Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product. This textbook provides the understanding of all aspects of TQM and the implementation. This textbook covers all aspects of TQM, discusses quality systems in detail, highlights the importance of the needs of the customer, and presents the concept of Total Productive Maintenance (TPM). Written as a textbook for students of engineering and management, but also explains all quality systems which will be helpful to all organisations in choosing the correct quality system and helpful to managers in decision making while analyzing any process. A solutions manual and power point presentations slides are available for qualified adoptions.

Author: N. Huxtable
Publisher: Springer Science & Business Media
ISBN: 9780412602702
Category : Business & Economics
Languages : en
Pages : 248

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Book Description
Written specifically for small business managers, this book gives a practical step-by-step guide to the implementation of Total Quality Management (TQM). It will assist all small businesses from the recently established entrepreneur-based company employing a handful of people to businesses of 100 staff and above with an established management structure and position within the market place. This book will give practical help and early results and includes actual case studies of successful TQM implementation from a broad cross-section of small businesses.

Author: G. Kanji
Publisher: Springer Science & Business Media
ISBN: 9401105391
Category : Business & Economics
Languages : en
Pages : 612

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Book Description
In this book leading experts including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyse and document various aspects of Total Quality Management. Contributions range from discussions of the principles, strategy, culture, leadership, eduction and benchmarking to world class experience and achieving excellence both in the manufacturing and service industries. With over 100 contributions this book is an invaluable resource for the total quality managment journey. It will be of special interest to educationalists, academics, senior managers and directors, and quality practitioners from both the public and private sectors.

Author: Nikolaos Apostolopoulos
Publisher: Emerald Group Publishing
ISBN: 1839099844
Category : Business & Economics
Languages : en
Pages : 166

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Book Description
Entrepreneurship, Institutional Framework and Support Mechanisms in the EU sheds light on the important and yet crucially under-explored interactions between entrepreneurship, institutions and support mechanisms within the EU.

Author: Yuen Onn Choong
Publisher: Springer Nature
ISBN: 9464633425
Category : Business & Economics
Languages : en
Pages : 447

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Book Description
This is an open access book. The Faculty of Business and Finance, Universiti Tunku Abdul Rahman (UTAR) is pleased to organize the 11th International Conference on Business, Accounting, Finance, and Economics (BAFE 2023) on 25th October 2023 in hybrid mode via Online meeting with Zoom platform and physical mode at UTAR Kampar Campus. This conference aims to bring together researchers to present up-to-date works that contribute to new theoretical, methodological and empirical knowledge.