The PIMS Principles PDF Download

Author: Robert Dow Buzzell
Publisher: Simon and Schuster
ISBN: 0029044308
Category : Marketing
Languages : en
Pages : 344

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Book Description
A guide to the powerful, proven method of strategic planning for top profitability. Illustrated.

Author: Gui-rong Liu
Publisher: World Scientific
ISBN: 9814452866
Category : Technology & Engineering
Languages : en
Pages : 697

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Book Description
Based on the widely used finite element method (FEM) and the latest Meshfree methods, a next generation of numerical method called Smoothed Point Interpolation Method (S-PIM) has been recently developed. The S-PIM is an innovative and effective combination of the FEM and the meshfree methods, and enables automation in computation, modeling and simulations — one of the most important features of the next generation methods. This important book describes the various S-PIM models in a systematic, concise and easy-to-understand manner. The underlying principles for the next generation of computational methods, G space theory, novel weakened weak (W2) formulations, techniques for shape functions, formulation procedures, and implementation strategies are presented in detail. Numerous examples are provided to demonstrate the efficiency and accuracy of the S-PIM solutions in comparison with the FEM and other existing methods. Effective techniques to compute solution bounds employing both S-PIM and FEM are highlighted to obtain certified solutions with both upper and lower bounds.The book also presents a systematically way to conduct adaptive analysis for solutions of desired accuracy using these bound properties, which is another key feature of the next generation of computational methods. This will benefit researchers, engineers and students who are venturing into new areas of research and computer code development.

Author: John M. Bryden
Publisher: Springer Science & Business Media
ISBN: 1402027729
Category : Mathematics
Languages : en
Pages : 353

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Book Description
This volume is the conference proceedings of the NATO ARW during August 2001 at Kananaskis Village, Canada on 'New Techniques in Topological Quantum Field Theory'. This conference brought together specialists from a number of different fields all related to Topological Quantum Field Theory. The theme of this conference was to attempt to find new methods in quantum topology from the interaction with specialists in these other fields. The featured articles include papers by V. Vassiliev on combinatorial formulas for cohomology of spaces of Knots, the computation of Ohtsuki series by N. Jacoby and R. Lawrence, and a paper by M. Asaeda and J. Przytycki on the torsion conjecture for Khovanov homology by Shumakovitch. Moreover, there are articles on more classical topics related to manifolds and braid groups by such well known authors as D. Rolfsen, H. Zieschang and F. Cohen.

Author: Valarie A. Zeithaml
Publisher: Simon and Schuster
ISBN: 1439137471
Category : Business & Economics
Languages : en
Pages : 185

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Book Description
Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service quality, they construct a model that, by balancing a customer's perceptions of the value of a particular service with the customer's need for that service, provides brilliant theoretical insight into customer expectations and service delivery. For example, Florida Power & Light has developed a sophisticated, computer-based lightening tracking system to anticipate where weather-related service interruptions might occur and strategically position crews at these locations to quicken recovery response time. Offering a service that customers expect to be available at all times and that they will miss only when the lights go out, FPL focuses its energies on matching customer perceptions with potential need. Deluxe Corporation, America's highly successful check printer, regularly exceeds its customers' expectations by shipping nearly 95% of all orders by the day after the orders were received. Deluxe even put U.S. Postal Service stations inside its plants to speed up delivery time. Customer expectations change over time. To anticipate these changes, Metropolitan Life Insurance Company regularly monitors the expectations and perceptions of their customers, using focus group interviews and the authors' 22-item generic SERVQUAL questionnaire, which is customized by adding questions covering specific aspects of service they wish to track. The authors' groundbreaking model, which tracks the five attributes of quality service -- reliability, empathy, assurance, responsiveness, and tangibles -- goes right to the heart of the tendency to overpromise. By comparing customer perceptions with expectations, the model provides marketing managers with a two-part measure of perceived quality that, for the first time, enables them to segment a market into groups with different service expectations.

Author: Bradley Gale
Publisher: Simon and Schuster
ISBN: 143918836X
Category : Business & Economics
Languages : en
Pages : 453

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Book Description
Even today with quality improvement the battle cry of American industry, the quality programs in most companies are limited to "conformance to technical standards," according to quality expert Bradley Gale. While some have ventured a step farther to measure customer satisfaction, few of them, Gale demonstrates, have attempted to track market-perceived "quality" -- how buyers select among competing suppliers, why orders are won or lost, and which competitors are succeeding in which market segments. Using cases including Milliken & Company; AT&T, United Van Lines, and Gillette, Gale shows how leading-edge companies have gone beyond the minimal achievements of conformance quality and customer satisfaction to focus on the third, higher stage, "market-perceived quality versus competitors" and aspire to an emerging fourth stage, "true strategic management." Drawing on his extensive research at AT&T, Johnson & Johnson, Parke-Davis, and other world-class companies, Gale provides new metrics for market-perceived quality that are straightforward and easy to interpret. His set of seven integrative tools for customer value analysis makes up the heart of the "war room wall" to help guide business-unit teams in their effort to outperform competitors in satisfying customers. The great value of these tools is that they are derived from a future-oriented strategic navigation system that tracks competitive information and market-perceived quality. Learning to master this system accelerates customer satisfaction from a slogan to a science and leads ultimately to true strategic management -- the fourth stage of Total Quality Management. The processes described in this book provide an insider's perspective on the criteria of the Baldrige Award. Bradley Gale's insights and innovative methods for defining, measuring, and improving market-perceived quality will create an entirely new thrust for the worldwide quality movement.

Author: Andreas Goransson
Publisher: John Wiley & Sons
ISBN: 1118493990
Category : Computers
Languages : en
Pages : 410

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Book Description
Learn how to control your home or car from your Android smartphone - air conditioning, lights, entertainment systems, and more! Android Open Accessory is a new, simple, and secure protocol for connecting any microcontroller-empowered device to an Android smartphone or tablet. This Wrox guide shows Android programmers how to use AOA with Arduino, the microcontroller platform, to control such systems as lighting, air conditioning, and entertainment systems from Android devices. Furthermore, it teaches the circuit-building skills needed to create games and practical products that also take advantage of Android technology. Introduces Android Open Accessory and shows how to set up the hardware and development environment Explains how to code both Android and Arduino elements of an accessory Features four complete projects developers can build using various sensors and indicators/actuators, including source code Gives Android developers the tools to create powerful, sophisticated projects Professional Android Open Accessory with Android ADK and Arduino opens exciting new opportunities for Android developers.

Author: Fredmund Malik
Publisher: Campus Verlag
ISBN: 3593398109
Category : Business & Economics
Languages : en
Pages : 369

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Book Description
This book describes Malik's strategic solutions for the Revolutions of the New World, which are already underway. They are part of the Great Transformation 21 which the author will address in the book. In the six parts of this book, he will first look at the dynamics of the Great Transformation 21, its inherent risks of crisis and its opportunities, as well as the labor pains that the New World is suffering. After that, he will deal with the amazingly effective cybernetic systems for strategic navigation and the strategy maps required for that, as well as the empirical quantification of businesses, both existing and yet unknown, which will help break the new territory of innovation. Finally, Malik will reveal the patterns that the tidal currents of great transformations invariably follow, as well as the economic dynamics resulting from them and the strategies required to deal with them. In the last part of the book he will describe the revolutionary new methods that enable us to master groundbreaking strategic change with great precision and unprecedented time compression - at the "speed of light", so to speak. This way, even enormous corporate growth and size can be managed and turned into true strengths, with perfect ease and using innovative approaches where conventional approaches have proven useless.

Author:
Publisher:
ISBN:
Category : Administrative agencies
Languages : en
Pages : 1208

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Book Description
Includes subject, agency, and budget indexes.

Author: S.H.H. Kazmi
Publisher: Excel Books India
ISBN: 9788174465429
Category : Business & Economics
Languages : en
Pages : 728

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Book Description
Marketing is of interest to students of marketing, or marketers of tangibles or non tangibles.

Author: Abraham M. Glicksman
Publisher: Courier Corporation
ISBN: 9780486417103
Category : Mathematics
Languages : en
Pages : 166

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Book Description
Simple exposition of linear programming and matrix games covers convex sets in the Cartesian plane and the fundamental extreme point theorem for convex polygons; the simplex method in linear programming; the fundamental duality theorem and its corollary, von Neumann's minimax theorem; more. Easily understood problems and illustrative exercises. 1963 edition.