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Author: Grafton Whyte Publisher: Emerald Group Publishing ISBN: 1787696065 Category : Business & Economics Languages : en Pages : 157
Book Description
The V-Model of Service Quality offers a powerful tool for measuring service quality. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and working managers.
Author: Grafton Whyte Publisher: Emerald Group Publishing ISBN: 1787696065 Category : Business & Economics Languages : en Pages : 157
Book Description
The V-Model of Service Quality offers a powerful tool for measuring service quality. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and working managers.
Author: Russ Cosier Publisher: ISBN: Category : Languages : en Pages : 246
Book Description
There is always a research capsule within a research module and the same could be explored with the help of the 6W's and 3H's i.e. what, when, where, why, who, whom, how, how much and how far. The same tools could lead to the development of the strategy for the STEMM-Science, Technology, Engineering, Medical and Management. The philosophy lies in the look-out for the exploration of the keywords and to develop a course module in the form of the capsule for the upcoming researchers. This book will give you: Service Quality: Why Is Service Quality Important? Service Quality Gap Model: What Are The Five Components Of Service Quality? Service Quality Questionnaire: What Is Meant By Service Quality?
Author: Roland T. Rust Publisher: SAGE ISBN: 0803949200 Category : Business & Economics Languages : en Pages : 201
Book Description
The importance of service and service quality has been growing in the world economy since the late 1970s. Establishing new levels of sophistication and rigor, as well as a broad set of approaches, Service Quality presents the latest research and theory in customer satisfaction and services marketing.
Author: Grafton Whyte
Author: Grafton Whyte
Author: Russ Cosier
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Author: Roland T. Rust
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Author: Paul Kunst
Author: Stephen Walter Brown
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Author: Zeithaml & Berry Parasuraman
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