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Author: Sanna Eskelinen Publisher: HarperCollins Leadership ISBN: 1400232317 Category : Business & Economics Languages : en Pages : 241
Book Description
The global COVID-19 pandemic forced everybody to rethink how they operate and the role that digital plays in business and in our lives. While digital may have been top of mind for many businesses, the pandemic made it essential, not just to interact and sell products and services, but as a way to meet the critical needs of your business. More than ever, people are looking for experiences, not products. And not just any experiences—but real ones that turn transactions into engagement and materialism into experimentalism. The pandemic has changed our view of the world, shifted us away from consumerism, and made us appreciate the basic human needs of finding balance and focus. In this new era, customer experience is not just a digital experience, but a perfect combination of real life and digital interaction. It could be a meditative museum experience combining art with augmented reality, or an entertaining shopping experience at a mall with omnichannel support in a virtual fitting room. The Swipe-Right Customer Experience shows how the best companies have transformed the customer experience beyond offering a technology add-on and built or rebuilt their infrastructure, processes, talent and culture around the customer experience. You will learn: How the world has changed since the global pandemic, the role of digitization, and why customer experience means everything. The secret to how top-performing companies in five different industries have rebuilt themselves around the experience they offer to customers. The internal components of organizations that must be transformed: culture, skills, processes and workflow, brand, and measuring. The new technology trends that are driving next-level customer experience.
Author: Sanna Eskelinen Publisher: HarperCollins Leadership ISBN: 1400232317 Category : Business & Economics Languages : en Pages : 241
Book Description
The global COVID-19 pandemic forced everybody to rethink how they operate and the role that digital plays in business and in our lives. While digital may have been top of mind for many businesses, the pandemic made it essential, not just to interact and sell products and services, but as a way to meet the critical needs of your business. More than ever, people are looking for experiences, not products. And not just any experiences—but real ones that turn transactions into engagement and materialism into experimentalism. The pandemic has changed our view of the world, shifted us away from consumerism, and made us appreciate the basic human needs of finding balance and focus. In this new era, customer experience is not just a digital experience, but a perfect combination of real life and digital interaction. It could be a meditative museum experience combining art with augmented reality, or an entertaining shopping experience at a mall with omnichannel support in a virtual fitting room. The Swipe-Right Customer Experience shows how the best companies have transformed the customer experience beyond offering a technology add-on and built or rebuilt their infrastructure, processes, talent and culture around the customer experience. You will learn: How the world has changed since the global pandemic, the role of digitization, and why customer experience means everything. The secret to how top-performing companies in five different industries have rebuilt themselves around the experience they offer to customers. The internal components of organizations that must be transformed: culture, skills, processes and workflow, brand, and measuring. The new technology trends that are driving next-level customer experience.
Author: Levi Lusko Publisher: Thomas Nelson ISBN: 0718035836 Category : Religion Languages : en Pages : 250
Book Description
Did you know that God wants you to have amazing sex? Join pastor Levi Lusko for a unique and compelling understanding of the power and the pleasure attached to God’s plans for relationships. There is nothing more powerful on earth than the forces of love, sex, and romance. In fact, relationships are a matter of life-and-death importance. But as apps like Tinder foster no-strings-attached sexual encounters, sex is being stripped of any emotional or spiritual significance. So how can you train today for the relationship you want tomorrow? In Swipe Right, Levi Lusko shares with raw honesty from his own life experiences and God’s Word how to: Resist settling for instant pleasure by discovering what your heart really longs for Learn how to avoid and treat sexual scars by careful living today Regret-proof your marriage bed and your deathbed Transform a stagnant marriage by trading predictable nearness for mind-blowing intimacy With equal parts prevention and cure, the book is not just a list of rules to live by but something to live for: God’s powerful plan for our lives. To get there we must learn how to swipe right—to live up in a left, right world—because what we do with sex and romance is one of the most important choices we’ll make. God’s dreams for your life are not intended to kill your joy but to enhance it. Whether you’re fed up with dating and hooking up as usual, tired of being single, numb because of porn and casual sex, or curious about how to improve your marriage, this book is for you.
Author: Brian Solis Publisher: John Wiley & Sons ISBN: 1118526805 Category : Business & Economics Languages : en Pages : 263
Book Description
Welcome to a new era of business in which your brand is defined by those who experience it. Do you know how your customers experience your brand today? Do you know how they really feel? Do you know what they say when you re not around? In an always-on world where everyone is connected to information and also one another, customer experience is your brand. And, without defining experiences, brands become victim to whatever people feel and share. In his new book X: The Experience When Business Meets Design bestselling author Brian Solis shares why great products are no longer good enough to win with customers and why creative marketing and delightful customer service too are not enough to succeed. In X, he shares why the future of business is experiential and how to create and cultivate meaningful experiences. This isn’t your ordinary business book. The idea of a book was re-imagined for a digital meets analog world to be a relevant and sensational experience. Its aesthetic was meant to evoke emotion while also giving new perspective and insights to help you win the hearts and minds of your customers. And, the design of this book, along with what fills its pages, was done using the principles shared within. Brian shares more than the importance of experience. You’ll learn how to design a desired, meaningful and uniform experience in every moment of truth in a fun way including: How our own experience gets in the way of designing for people not like us Why empathy and new perspective unlock creativity and innovation The importance of User Experience (UX) in real life and in executive thinking The humanity of Human-Centered Design in all you do The art of Hollywood storytelling from marketing to product design to packaging Apple’s holistic approach to experience architecture The value of different journey and experience mapping approaches The future of business lies in experience architecture and you are the architect. Business, meet design. X
Author: Derek Milman Publisher: Little, Brown Books for Young Readers ISBN: 0316451053 Category : Young Adult Fiction Languages : en Pages : 368
Book Description
An epic case of mistaken identity puts a teen looking for a hookup on the run from both the FBI and a murderous cult in this compulsively readable thriller. !--EndFragment-- Finding himself alone in a posh New York City hotel room for the night, Aidan does what any red-blooded seventeen-year-old would do—tries to hook up with someone new. But that lapse in judgement leads him to a room with a dead guy and a mysterious flash drive . . . two things that spark an epic case of mistaken identity that puts Aidan on the run—from the authorities, his friends, his family, the people who are out to kill him—and especially from his own troubled past. Inspired by a Hitchcock classic, this whirlwind mistaken-identity caper has razor-sharp humor, devastating emotional stakes, and a thrilling storyline with an explosive conclusion to make this the most compelling YA novel of the year. Entertainment Weekly's Best YA Books of the Summer Seventeen Magazine's Best YA Books of the Year Goodreads Most Anticipated YA Books of the Year Buzzfeed's Best YA Summer Reads Most Anticipated Queer Books of 2019 (Hypable) Barnes & Noble's Most Anticipated LGBTQAP YAs of the year 11 New YA Books to Get Excited About (Pure Wow) 29 New LGBTQ+ YA Books To Add To Your Reading List (Pride.com)
Author: Alisha Rai Publisher: HarperCollins ISBN: 0062877860 Category : Fiction Languages : en Pages : 400
Book Description
“The Right Swipe is everything you want in a Summer read: fun, clever, and so, so sexy.” — Popsugar Alisha Rai returns with a sizzling new novel, in which two rival dating app creators find themselves at odds in the boardroom but in sync in the bedroom. Rhiannon Hunter may have revolutionized romance in the digital world, but in real life she only swipes right on her career—and the occasional hookup. The cynical dating app creator controls her love life with a few key rules: - Nude pics are by invitation only - If someone stands you up, block them with extreme prejudice - Protect your heart Only there aren't any rules to govern her attraction to her newest match, former pro-football player Samson Lima. The sexy and seemingly sweet hunk woos her one magical night... and disappears. Rhi thought she'd buried her hurt over Samson ghosting her, until he suddenly surfaces months later, still big, still beautiful—and in league with a business rival. He says he won't fumble their second chance, but she's wary. A temporary physical partnership is one thing, but a merger of hearts? Surely that’s too high a risk…
Author: Neel Mehta Publisher: Createspace Independent Publishing Platform ISBN: 9781976182198 Category : Computer science Languages : en Pages : 349
Book Description
WANT A NON-CODING JOB AT A TECH COMPANY? Interested in product management, marketing, strategy, or business development? The tech industry is the place to be: nontechnical employees at tech companies outnumber their engineering counterparts almost 3 to 1 (Forbes, 2017). You might be worried that your lack of coding skills or tech industry knowledge will hold you back. But here's the secret: you don't need to learn how to code to break into the tech industry. Written by three former Microsoft PMs, Swipe to Unlock gives you a breakdown of the concepts you need to know to crush your interviews, like software development, big data, and internet security. We'll explain how Google's ad targeting algorithm works, but Google probably won't ask you how to explain it in a non-technical interview. But they might ask you how you could increase ad revenue from a particular market segment. And if you know how Google's ad platform works, you'll be in a far stronger position to come up with good growth strategies. We'll show you how Robinhood, an app that lets you trade stocks without commission, makes money by earning interest on the unspent money that users keep in their accounts. No one will ask you to explain this. But if someone asks you to come up with a new monetization strategy for Venmo (which lets you send and receive money without fees), you could pull out the Robinhood anecdote to propose that Venmo earn interest off the money sitting in users' accounts. We'll talk about some business cases like why Microsoft acquired LinkedIn. Microsoft interviewers probably won't ask you about the motive of the purchase, but they might ask you for ideas to improve Microsoft Outlook. From our case study, you'll learn how the Microsoft and LinkedIn ecosystems could work together, which can help you craft creative, impactful answers. You could propose that Outlook use LinkedIn's social graph to give salespeople insights about clients before meeting them. Or you could suggest linking Outlook's organizational tree to LinkedIn to let HR managers analyze their company's hierarchy and figure out what kind of talent they need to add. (We'll further explore both ideas in the book.) Either way, you're sure to impress. Learn the must know concepts of tech from authors who have received job offers for Facebook's Rotational Product Manager, Google's Associate Product Marketing Manager, and Microsoft's Program Manager to get a competitive edge at your interviews!
Author: Sophia Adams Bhatti Publisher: John Wiley & Sons ISBN: 1119574277 Category : Business & Economics Languages : en Pages : 282
Book Description
Written by prominent thought leaders in the global fintech and legal space, The LegalTech Book aggregates diverse expertise into a single, informative volume. Key industry developments are explained in detail, and critical insights from cutting-edge practitioners offer first-hand information and lessons learned. Coverage includes: · The current status of LegalTech, why now is the time for it to boom, the drivers behind it, and how it relates to FinTech, RegTech, InsurTech, WealthTech and PayTech · Applications of AI, machine learning and deep learning in the practice of law; e-discovery and due diligence; AI as a legal predictor · LegalTech making the law accessible to all; online courts, online dispute resolution · The Uberization of the law; hiring and firing through apps · Lawbots; social media meets legal advice · To what extent does LegalTech make lawyers redundant or more efficient? · Cryptocurrencies, distributed ledger technology and the law · The Internet of Things, data privacy, automated contracts · Cybersecurity and data · Technology vs. the law; driverless cars and liability, legal rights of robots, ownership rights over works created by technology · Legislators as innovators · Practical LegalTech solutions helping Legal departments in corporations and legal firms alike to get better legal work done at lower cost
Author: Dossé-Via Trenou Publisher: Running Press Adult ISBN: 0762478047 Category : Body, Mind & Spirit Languages : en Pages : 569
Book Description
Signs & Skymates is your ultimate guide to astrological compatibility—from romance to self-love—from star astrologer and founder of @ScorpioMystique and KnowTheZodiac Dossé-Via Trenou. Get to know yourself, your partner(s), and your friendships through the full constellation of your astrological self! In Signs & Skymates West African astrologer Dossé-Via Trenou uses her signature whole-chart approach to reveal how your Sun, Moon, Rising, Mercury, Venus, and Mars signs contribute to astrological compatibility—and serve as the basis for romantic and platonic relationships, as well as your all-important relationship with yourself. Using astrology as a guiding light in her evolutionary approach to compatibility, Dossé-Via invites you to connect to your innermost self, and others, in new and more expansive ways. Through chapters on the role of each chart placement, as well as comprehensive explorations of relationships between different signs, Signs & Skymates dismantles ideas of which signs "go together," encouraging readers to expand their ideas about each sign—including the ones in their own chart. Discover the joys, challenges, and opportunities in your relationships as you deepen your knowledge of Aries, Taurus, Gemini, Cancer, Leo, Virgo, Libra, Scorpio, Sagittarius, Capricorn, Aquarius, and Pisces.
Author: Joy M. Field Publisher: Business Expert Press ISBN: 1953349277 Category : Business & Economics Languages : en Pages : 208
Book Description
Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously performed by the service provider may now be performed by either the customer or the service provider. As a result, customers are playing a more active role in the service process, not only through self-service but also by providing information to the service provider to create a more personalized service experience. Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. Readers will learn about frameworks for value co-creation and models for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services. And with the growing number of alternatives for designing service processes and determining who performs the various service tasks, service performance outcomes are increasingly dependent on the knowledge, skills, and abilities—that is, capabilities—of both service providers and customers. Thus, the book concludes with approaches to unlock these capabilities–and further boost value co-creation.
Author: Ari Weinzweig Publisher: Hyperion ISBN: 1401305075 Category : Business & Economics Languages : en Pages : 125
Book Description
Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business. Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance. Some of Zingerman's time-tested principles: Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service. You'll get more complaints if people believe you care enough to listen to them. And that's a good thing. Employees who are rewarded, respected, and well cared for treat customers the same way.
Author: Sanna Eskelinen
Author: Sanna Eskelinen
Author: Levi Lusko
Author: Brian Solis
Author: Derek Milman
Author: Alisha Rai
Author: Neel Mehta
Author: Sophia Adams Bhatti
Author: Dossé-Via Trenou
Author: Joy M. Field
Author: Ari Weinzweig