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Author: Great Britain. Parliament. House of Commons. Committee of Public Accounts Publisher: The Stationery Office ISBN: 9780215523556 Category : Law Languages : en Pages : 40
Book Description
Between 2002 and 2008 the Department for Work and Pension replaced over 1,500 jobcentres and social security offices across Great Britain with a network of just over 800 modernised Jobcentre Plus offices. The aim was to improve significantly the job-seeking experience and the delivery of benefits by providing a service similar to that offered by a bank or modern retailer. To achieve such a radical shift the Department merged the Employment Service and the Benefits Agency into a new integrated service Jobcentre Plus. This roll-out was one of the largest public sector construction programmes undertaken in the UK in recent years. Having learnt lessons from early difficulties, the project was successful in delivering nearly all the planned offices, while making savings against the original budget of £2.2 billion. The estate rationalisation generated savings of £135 million a year, and the Department estimates that the roll-out will ultimately lead to cumulative benefits of £6 billion. The successful delivery of the programme can be attributed to sound governance, intelligent use of existing guidance and external advice, strong support from the leadership of the organisation and, critically, the consistent senior management team. The successful implementation of the project has important lessons for other major government programmes.
Author: Great Britain. Parliament. House of Commons. Committee of Public Accounts Publisher: The Stationery Office ISBN: 9780215523556 Category : Law Languages : en Pages : 40
Book Description
Between 2002 and 2008 the Department for Work and Pension replaced over 1,500 jobcentres and social security offices across Great Britain with a network of just over 800 modernised Jobcentre Plus offices. The aim was to improve significantly the job-seeking experience and the delivery of benefits by providing a service similar to that offered by a bank or modern retailer. To achieve such a radical shift the Department merged the Employment Service and the Benefits Agency into a new integrated service Jobcentre Plus. This roll-out was one of the largest public sector construction programmes undertaken in the UK in recent years. Having learnt lessons from early difficulties, the project was successful in delivering nearly all the planned offices, while making savings against the original budget of £2.2 billion. The estate rationalisation generated savings of £135 million a year, and the Department estimates that the roll-out will ultimately lead to cumulative benefits of £6 billion. The successful delivery of the programme can be attributed to sound governance, intelligent use of existing guidance and external advice, strong support from the leadership of the organisation and, critically, the consistent senior management team. The successful implementation of the project has important lessons for other major government programmes.
Author: Great Britain. National Audit Office Publisher: TSO ISBN: 9780102952971 Category : Employment agencies Languages : en Pages : 39
Book Description
The roll-out of Jobcentre Plus is one of the largest public sector construction programmes undertaken in the United Kingdom in recent years. It enabled the Department for Work and Pensions to integrate the work of two government agencies (the Employment Service and the Benefits Agency) into Jobcentre Plus in 2002, and the rationalisation of an estates portfolio of 1,500 offices. The project was well managed, particularly the procurement aspect, where between £120 million and £140 million worth of savings were made. The project has clear lessons for other public sector procurement programmes. Most of the offices were rolled out within four years as originally planned, although factors outside the control of the project team meant 80 offices were delivered in an additional fifth year of construction. The NAO has found that whilst this delay had an impact on the speed of improvements to customer services locally, it did not have any major operational or financial affects on the programme. Operating out of fewer offices has released about 20 per cent of the Jobcentre Plus estate, resulting in an overall saving in running costs of £135 million a year by 2006-07. The total cost so far of disposing of buildings is £42 million, estimated to rise to £56 million once this process is complete. Overall, customer satisfaction with the new network is high with the majority (86 per cent) of people who use the new Jobcentre Plus fairly or very satisfied with the results. However, in some others respects the quality of customer service may initially have reduced, particularly for customers unable to reach contact centres by telephone.
Author: Great Britain: National Audit Office Publisher: The Stationery Office ISBN: 9780102952964 Category : Law Languages : en Pages : 92
Book Description
The Home Office has been effective at raising the profile of domestic violence and alcohol related crime and encouraging local action to address these issues. Such action is likely to have made some contribution to the overall fall in levels of violent crime. It has not yet managed to address successfully barriers which are reducing the effectiveness of crime prevention activities at a local level and which have been raised in previous reports by the National Audit Office and the Committee of Public Accounts. However, the Home Office has made some progress in addressing these barriers. The persistence of these barriers means that good practice has not been extended from small initiatives, and Crime and Disorder Reduction Partnerships have not been able to take a long-term, strategic approach to tackling violent crime. There are a number of NAO recommendations.
Author: Douglas J. Besharov Publisher: Oxford University Press ISBN: 0190241594 Category : Labor policy Languages : en Pages : 369
Book Description
"For many decades, American liberals have pointed to Europe's social welfare systems as a model for the US. As Senator Bernie Sanders famously said: "I think we should look to countries like Denmark, like Sweden and Norway, and learn what they have accomplished for their working people" (Moody, 2016)"--
Author: Great Britain: National Audit Office Publisher: The Stationery Office ISBN: 9780102969740 Category : Business & Economics Languages : en Pages : 40
Book Description
The NAO reports that the Department for Work and Pensions will have to make rapid progress in reorganising the way it operates if it is to meet its target of achieving sustainable running cost reductions of £2.7 billion while implementing substantial welfare reforms and a £17 billion reduction in benefits and pensions by 2014-15. Since 2007, the Department has reported reductions of £2 billion in its running costs, and initial out-turn data show that it met its target from the June 2010 Budget to reduce running costs by £535 million in 2010-11. However, the NAO has concluded that the Department must make progress quickly in order to be able to demonstrate that it can secure sustained cost reductions in a structured and strategic way. The report recognises that the DWP is only at the start of its new cost reduction challenge. However, without basing its running cost reduction plans more on robust information on the profile of its business costs and how that relates to the value of the services delivered, the Department is not in the position to make rational choices about what it should stop doing, what it should change and what it should continue. Recent cost reductions have been based largely on budget restrictions rather than on fundamental reform of working practices. Three months into the Spending Review and the Department does not yet have a detailed model of how it wants to run in the future.
Author: Great Britain. Parliament. House of Commons. Committee of Public Accounts Publisher: The Stationery Office ISBN: 9780215523884 Category : Business & Economics Languages : en Pages : 48
Book Description
In 2006-07, Her Majesty's Revenue & Customs (the Department) raised a total of £23.8 billion in Corporation Tax from large businesses. There are some 700 of these businesses, and in 2005-06, just 50 of them paid 67 per cent of the large business Corporation Tax, whilst 181 businesses paid none. Two-thirds of the tax comes from the banking, oil and gas and insurance sectors. Businesses pay little or no Corporation Tax because, for example, they have made a loss, or had losses in previous years, or they are using tax reliefs, or engaging in tax avoidance. In 2006-07, the Department's large business Corporation Tax enquiry programme raised nearly £2.7 billion. Many of these enquiries were poorly targeted, with nearly 60 per cent producing less than 1 per cent of the additional tax raised. The enquiries also take too long: in January 2008, 42 per cent of its enquiries were over two years old, and 10 per cent over four years old. In February 2007, based on initial review of tax returns from the previous 12 months, the Department estimated that the potential Corporation Tax at risk was £8.5 billion. The tax assessments are very complicated and there has been a widening gap between the skill set of large business tax staff and that of the Large Business Service. The Department is bringing in external recruits, including retired tax advisors, to help to train its staff and to deal with the more complicated technical work.
Author: Chris Holden Publisher: Policy Press ISBN: 1847428304 Category : Political Science Languages : en Pages : 346
Book Description
This edition of Social Policy Review presents an extensive analysis of the coalition government's social policies and is essential reading for social policy academics and students and for anyone who is interested in the implications of government policy.
Author: Janine O'Flynn Publisher: Routledge ISBN: 1136260080 Category : Business & Economics Languages : en Pages : 337
Book Description
In the 21st century governments are increasingly focusing on designing ways and means of connecting across boundaries to achieve goals. Whether issues are complex and challenging – climate change, international terrorism, intergenerational poverty– or more straightforward - provision of a single point of entry to government or delivering integrated public services - practitioners and scholars increasingly advocate the use of approaches which require connections across various boundaries, be they organizational, jurisdictional or sectorial. Governments around the world continue to experiment with various approaches but still confront barriers, leading to a general view that there is considerable promise in cross boundary working, but that this is often unfulfilled. This book explores a variety of topics in order to create a rich survey of the international experience of cross-boundary working. The book asks fundamental questions such as: What do we mean by the notion of crossing boundaries? Why has this emerged? What does cross boundary working involve? What are the critical enablers and barriers? By scrutinizing these questions, the contributing authors examine: the promise; the barriers; the enablers; the enduring tensions; and the potential solutions to cross-boundary working. As such, this will be an essential read for all those involved with public administration, management and policy.
Author: Paul Joyce Publisher: Routledge ISBN: 1317337786 Category : Business & Economics Languages : en Pages : 275
Book Description
In good times and bad, in the different situations of renewal, crisis, and chronic resource constraints, the strategic leadership of public services is crucial. Good leaders are essential in helping the public sector to adapt and solve ‘wicked’ problems, and they are also integral to the reform and modernization of public governance. This new edition of Strategic Leadership in the Public Sector continues to provide insights into useful approaches and techniques for strategic leaders, looking at: what is expected of leaders competency frameworks leadership theories techniques and processes of strategic leadership leading strategic change the strategic state emerging leadership challenges. Replete with real-world case studies and examples, and including new material from the USA, Canada, Australia, Europe and India, plus an appendix with practical worksheets, the book gives students a truly international outlook on the subject and offers a clear understanding of the significance of leadership, strategic management and public services reform. This textbook represents essential reading for postgraduate students on public management degrees and aspiring or current public managers.
Author: David Mosey Publisher: John Wiley & Sons ISBN: 9781444309874 Category : Technology & Engineering Languages : en Pages : 328
Book Description
Can contractors and specialists add value to a project by theirearly involvement in design, pricing, risk management andprogramming? How can this be structured and what role docontracts have to play? What is the impact on procurement andproject management? Commentators from Banwell to Egan have recommended earliercontractor appointments, and this has also been linked tosuccessful project partnering. How are the two related? Early Contractor Involvement in Building Procurementconsiders the case for a two stage procurement approach based on asystem of agreed project processes during the preconstructionphase. It examines the ways in which a contract can describeand support this model throughout its procurement, partnering andproject management, and is illustrated with case studies taken fromprojects and programmes across the construction and engineeringindustry. The roles of the various parties involved, the obstacles theyencounter and the benefits they can achieve are examined indetail. There is practical guidance on how to improve speed,economy, sustainability, change control, dispute avoidance, andclient satisfaction. This book bridges the gap betweencontract law, partnering and project management and will beessential reading for middle and senior management at constructioncontractors, consultants and clients in both the public and privatesectors.
Author: Great Britain. Parliament. House of Commons. Committee of Public Accounts
Author: Great Britain. Parliament. House of Commons. Committee of Public Accounts
Author: Great Britain. National Audit Office
Author: Great Britain: National Audit Office
Author: Douglas J. Besharov
Author: Great Britain: National Audit Office
Author: Great Britain. Parliament. House of Commons. Committee of Public Accounts
Author: Chris Holden
Author: Janine O'Flynn
Author: Paul Joyce
Author: David Mosey