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Author: Jack G. Montgomery Publisher: American Library Association ISBN: 9780838908907 Category : Language Arts & Disciplines Languages : en Pages : 226
Book Description
After a research survey, the expert authors examined the comon causes of workplace conflict in libraries. The authors have developed 17 scenarios of conflict, along with realistic ways to manage them.
Author: Jack G. Montgomery Publisher: American Library Association ISBN: 9780838908907 Category : Language Arts & Disciplines Languages : en Pages : 226
Book Description
After a research survey, the expert authors examined the comon causes of workplace conflict in libraries. The authors have developed 17 scenarios of conflict, along with realistic ways to manage them.
Author: John Pius Masereka Publisher: LAP Lambert Academic Publishing ISBN: 9783659241901 Category : Languages : en Pages : 100
Book Description
Conflict is a social experience among human beings. It arises as a result of differences in personal and biological characteristics such as age, sex, status, values, attitudes and ability levels. Though always seen as negative and something that must be avoided, "conflict has been traditionally viewed as destructive, a state of affairs to be suppressed or eliminated (Bryson 2006, 180), the study reveals that conflict can contribute and lead to improved service provision in libraries. Recognizing the inevitability of conflict in any human community, a collaborative way of resolving it is advocated for.
Author: Syed Mohd Abbas Publisher: Ess Ess Publication ISBN: 9788170005544 Category : Conflict management Languages : en Pages : 0
Book Description
A good number of studies of conflict management have been conducted on India's industrial employees, managers, engineers, and executives. But, until now, no in-depth study of conflict management has been available for library professionals in India. This book examines the genesis of conflict and various methods applied by India's library professionals to manage conflict in libraries. Conflict management in libraries is interdisciplinary in nature, drawing from the discipline of sociology, psychology, management, organizational behavior, and library and information science. The book offers valuable insights into librarians' conflict management strategies.
Author: Jo Henry Publisher: American Library Association ISBN: 0838947247 Category : Language Arts & Disciplines Languages : en Pages : 231
Book Description
Like other workplaces, libraries can sometimes be stressful, with library workers bearing the brunt of such problems as uncivil patrons, poor communication, inadequate leadership, and toxic behaviors by fellow employees. But there’s hope. Following up their acclaimed examination of the dysfunctional library ("should be essential reading for library leaders" raves Journal of the Australian Library and Information Association), here the authors present a book of proactive solutions and guidance culled from their own research, including interviews with library administrators and staff. Sharing valuable insights that will stimulate thought and discussion towards the goal of a healthier and more harmonious workplace, this book addresses the subject from four viewpoints—individual, team, leader, and organization—focusing on solutions and practical steps in each area; shows how self-reflection and self-awareness can be key starting points for exploring workplace issues; offers numerous suggestions for wellness and self-care; provides tips for improving interpersonal communication and conversations in ways that prevent silos and span boundaries; sheds light on forming and sustaining cohesive library teams, then provides solutions for misaligned teams and dissenters; discusses why effectively conveying vision, role modeling, and demonstrating empathy are all crucial behaviors of library leaders; shares actions library leaders can take to engage employees in the change process; examines how organizational structures can either detract or contribute to a library’s success; and details types of training that can be utilized to minimize dysfunction, including training for bias, empathy, conflict management, and diversity. Filled with beneficial advice on every page, this resource will help libraries be better workplaces for everyone.
Author: Jo Henry Publisher: American Library Association ISBN: 0838916236 Category : Language Arts & Disciplines Languages : en Pages : 216
Book Description
Frankly, it’s not something we like to talk about. There is an unfortunate stigma to acknowledging workplace dysfunction, let alone trying to grapple with the problem. But negative behaviors such as incivility, toxicity, deviant behavior, workplace politics, and team and leadership dysfunction not only make the library a stressful workplace, they also run counter to the core values of librarianship. An important tool for library leaders and managers as well as library staff, this book examines these negative relationship-based issues and suggests practical, research-based solutions by discussing the importance of understanding oneself as related to the library workplace;identifying attributes specific to libraries that foster personal success;showing how organizational dysfunction is rooted in problems such as poor communication, inadequate leadership, and lack of employee engagement;breaking down relatable scenarios to analyze what’s behind them and how to defuse them, ranging from a gossipy coworker who fails to contribute to the organization to workplace bullying and mobbing;exploring causes, results, and potential solutions in the areas of cyberloafing, fraud, theft, and sabotage;delving into the importance of conflict management, surveying a variety of approaches and applications;examining the use of teams in libraries and the impact of favoritism, nepotism, and sexism; andproviding techniques for successful collaboration, leadership, organizational communication, and other key management topics. By tackling the dysfunctional library head on, managers as well as library workers who find themselves in a toxic situation will be poised to better meet library goals and move the library forward.
Author: Sheila Pantry Publisher: Facet Publishing ISBN: 1856046133 Category : Language Arts & Disciplines Languages : en Pages : 161
Book Description
"This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently, based on risk assessment previously carried out." "Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation. This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people."--BOOK JACKET.
Author: Stephan Proksch Publisher: Springer ISBN: 3319318853 Category : Business & Economics Languages : en Pages : 141
Book Description
This book draws on a wide range of practical examples to describe how conflicts within organisations are traditionally managed and the complementary conflict management methods that can be employed. Stephan Proksch clearly explains these innovative methods and their potential applications. The central focus is on mediation as an effective form of conflict resolution. Discussion and questioning techniques as conflict management tools are explained in simple and concise terms.
Author: Oluremi B. Ayoko Publisher: Edward Elgar Publishing ISBN: 1781006946 Category : Psychology Languages : en Pages : 563
Book Description
This unique book draws together current thoughts and research in conflict management. Specifically, it brings a wealth of knowledge from authorities in the field on emerging issues such as power in conflict, cognition and emotions in conflict, leading
Author: William K. Roche Publisher: Oxford Handbooks ISBN: 0199653674 Category : Business & Economics Languages : en Pages : 577
Book Description
New ways of managing conflict are important features of work & employment in organizations. World's leading scholars examine range of innovative alternative dispute resolution practices, drawing on international research, scholarship, covering case studies of major exemplars & developments in different parts of global economy. Aust & NZ content.
Author: Jack G. Montgomery
Author: Jack G. Montgomery
Author: Masereka John Pius
Author: John Pius Masereka
Author: Syed Mohd Abbas
Author: Jo Henry
Author: Jo Henry
Author: Sheila Pantry
Author: Stephan Proksch
Author: Oluremi B. Ayoko
Author: William K. Roche