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Author: Christine Avery Publisher: Routledge ISBN: 1134840241 Category : Business & Economics Languages : en Pages : 711
Book Description
The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of it by small presses, professional and trade associations, and consultants. The Quality Management Sourcebook is the first in-depth, international guide to the most useful material and sources of information. The book begins with the origins of quality management, explains how it evolved, examines its current situation, and explores the future. The book is divided into five main sections: * Introduction: General sources for information * Applications of total quality management * Focus on specific aspects of quality management * Quality in the future * Resource materials The Quality Management Sourcebook is an essential reference for everybody involved in either the theory or practice of quality management: in manufacturing, retail, banking, and insurance, the utilities industry, the transportation industry, health, education and other public services. Over 900 citations cover books, journal articles, technical reports, video training materials and software. Each is followed by a descriptive annotation. Resource materials include strategies for locating additional information; training materials; organizations; and consultants. The book concludes with a glossary of quality management terms, a name index, a title index, and a detailed subject index.
Author: Christine Avery Publisher: Routledge ISBN: 1134840241 Category : Business & Economics Languages : en Pages : 711
Book Description
The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of it by small presses, professional and trade associations, and consultants. The Quality Management Sourcebook is the first in-depth, international guide to the most useful material and sources of information. The book begins with the origins of quality management, explains how it evolved, examines its current situation, and explores the future. The book is divided into five main sections: * Introduction: General sources for information * Applications of total quality management * Focus on specific aspects of quality management * Quality in the future * Resource materials The Quality Management Sourcebook is an essential reference for everybody involved in either the theory or practice of quality management: in manufacturing, retail, banking, and insurance, the utilities industry, the transportation industry, health, education and other public services. Over 900 citations cover books, journal articles, technical reports, video training materials and software. Each is followed by a descriptive annotation. Resource materials include strategies for locating additional information; training materials; organizations; and consultants. The book concludes with a glossary of quality management terms, a name index, a title index, and a detailed subject index.
Author: Steve Brown Publisher: Routledge ISBN: 1351344218 Category : Business & Economics Languages : en Pages : 685
Book Description
Strategic Operations Management, 4th Edition, shows how vital it is to have world-class operations management in any organisation. In the past, where organisations tended to be more hierarchical than today, the words, "strategy" and "operations" were almost mutually exclusive. In today's highly competitive environment, though, strategic operations capabilities must be in place for organisations to provide goods and services that meet and exceed customer requirements. Key issues such as cost, speed, quality, flexibility and constant innovation are all part of strategic operations. However, achieving such capabilities does not come by chance - instead a range of factors need to be put in place. This new edition pays equal attention to manufacturing and service sectors. It includes numerous references to, and discusses, major changes taking place in the business world, including 3-D printing; virtual organisations; Cloud – Big Data and the Internet of Things; Servitization, global markets, ongoing innovation and managing within complex supply networks. Cases are included from a range of settings across the globe. Students taking MBA, MSc and MBM classes on operations management, advanced operations management, and strategic operations management will find this textbook fulfills all their requirements whilst advanced undergraduate classes in these areas will also find the book an essential read.
Author: J. Barton Cunningham Publisher: McGraw Hill Professional ISBN: 0071392238 Category : Self-Help Languages : en Pages : 344
Book Description
It's no secret that there is a near-epidemic of stress and stress-related diseases in the United States. Here with the cure is The Stress Management Sourcebook. Filled with useful stress-assessment tests and practical, holistic stress-reduction techniques, this second edition will enable readers to "tame the dragon" of stress in their daily lives.
Author: Shiela Corrall Publisher: Routledge ISBN: 1135477485 Category : Language Arts & Disciplines Languages : en Pages : 397
Book Description
An in-depth analysis of strategic management concepts and techniques and how they can be usefully applied to the planning and delivery of information services. Offers practical guidance on the strategy process from appraisal and assessment through to implementation and improvement. Examines the environment in which planning takes place, and financial management issues.Annotated references to management and information service literature.Includes further reading and index. Sheila Corrall is the University Librarian at the University of Reading. She has worked as an information specialist, manager and consultant in public, and national academic libraries. At the British Library, her roles included policy and planning support to top management and responsibility for a portfolio of revenue-earning services in science, technology, patents and business information.
Author: Kjersti Fløttum Publisher: Cambridge Scholars Publishing ISBN: 144381024X Category : Language Arts & Disciplines Languages : en Pages : 294
Book Description
This book represents the physical outcome of the symposium “Academic Voices in Contrast”, organised at the University of Bergen, Norway, in May 2006. The symposium, focusing on recent research within the field of academic discourse, was initiated and organised by the KIAP project (Cultural Identity in Academic Prose; see www.uib.no/kiap/). In this project, a special focus has been put on the study of the voice(s) of the academic author, in the doubly contrastive perspective of language and discipline. A narrow selection of distinguished scholars were invited to participate at the symposium. They were asked to address issues related to “traditional” linguistic versus contextual approaches or to interlingual and interdisciplinary similarities and differences in academic discourse. By the papers of the following, the symposium and the present book constitute a clear advancement of the research on academic discourse: M. A. A. Ariza, L. Berge, M. Bondi, S. V. Bonn, S. Carter-Thomas, T. Dahl, K. Fløttum, A. M. Gjesdal, F. Grossmann, K. Hyland, T. Kinn, L. Lundquist, A. Mauranen, M. Pabón, E. Rowley-Jolivet, F. Salager-Meyer, P. Shaw, J. M. Swales, J.L. Tønnesson, E. T. Vold, F. Wirth.
Author: George Stricker Publisher: Springer Science & Business Media ISBN: 1461541956 Category : Psychology Languages : en Pages : 410
Book Description
For the first time in history, behavioral health providers are expected to understand and participate in activities intended to access and improve the quality of services they provide. This handbook is designed as a general resource in the field of behavioral health quality management for a very diverse group of readers, including graduate and undergraduate students, payors, purchasers and administrators within managed care organizations, public sector service system planners and managers, applied health services researchers and program evaluators. This volume provides a comprehensive context for the development of quality management (QM) in health services - behavioral health in particular - as well as an overview of tools, techniques, and programs reflecting QM in practice. It also offers perspectives on both internally- and externally-based QM activities.
Author: Thomas C. Redman Publisher: Random House Puzzles & Games ISBN: 9780553091496 Category : Computers Languages : en Pages : 308
Book Description
Data Quality begins with an explanation of what data is, how it is created and destroyed, then explores the true quality of data--accuracy, consistency and currentness. From there, the author covers the powerful methods of statistical quality control and process management to bear on the core processes that create, manipulate, use and store data values. Table of Contents: 1. Introduction; 2. Data and Information; 3. Dimensions of Data Quality; 4. Statistical Quality Control; 5. Process Management; 6. Process Representation and the Functions of Information Processing Approach; 7. Data Quality Requirements; 8. Measurement Systems and Data Quality; 9. Process Redesign Using Experimentation and Computer Simulation; 10. Managing Multiple Processes; 11. Perspective Prospects and Implications; 12. Summaries.
Author: Christine Avery
Author: Christine Avery
Author: Steve Brown
Author: J. Barton Cunningham
Author: Dr. Raj Bala Sharma
Author: Shiela Corrall
Author: 
Author: Kjersti Fløttum
Author: George Stricker
Author: Thomas C. Redman
Author: Harriët Wittink