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Author: Glen Coutinho Publisher: Balboa Press ISBN: 1504319567 Category : Self-Help Languages : en Pages : 283
Book Description
Sales techniques, customer service, mentoring and people skills are just a sample of Glen’s expertise. Everyone can learn from Glen how to flick the switch and become a better person, become the best version of themselves!
Author: Glen Coutinho Publisher: Balboa Press ISBN: 1504319567 Category : Self-Help Languages : en Pages : 283
Book Description
Sales techniques, customer service, mentoring and people skills are just a sample of Glen’s expertise. Everyone can learn from Glen how to flick the switch and become a better person, become the best version of themselves!
Author: Jeb Blount Publisher: John Wiley & Sons ISBN: 1118433246 Category : Business & Economics Languages : en Pages : 199
Book Description
What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors. When customers have positive emotional experiences, it anchors them to your brand, your product or service, and ultimately to you. In the twenty-first century, competitive advantages derived from unique products are services are short-lived because competitors are able to quickly and easily duplicate or match your offering. Likewise a focus on customer satisfaction and loyalty will no longer give you the competitive edge. Delivering a legendary customer experience has emerged as the single most important competitive advantage for companies across all industries. In People Love You you’ll learn the real secrets of customer experience including: 7 Essential Principles of Customer Engagement 5 Levers for Creating a Legendary Customer Experience The Secret to Bridging the Experience Gap How to Leverage the Pull Strategy to become a Trusted Advisor 2 Most Important Rules for Dealing with Pissed-off Customers In a hypercompetitive, global marketplace protecting your company’s customer base, the lifeblood of your business, must become your number one priority. The rubber hits the road with account managers, project managers, sales professionals, and customer service professionals—the people most connected to customers—who are on the frontlines of customer experience. They build unique and enduring emotional connections with customers that creating long-term revenue and profit streams. In People Love You, human relationship guru, Jeb Blount, gives you a powerful playbook for interacting with customers in a way that creates deep, enduring, visceral connections that withstand relentless economic and competitive assaults.
Author: John Townsend Publisher: Thomas Nelson ISBN: 1418537608 Category : Religion Languages : en Pages : 214
Book Description
Your personal guide to learning how to love. When you say or hear the words "I love you" it can change your life forever. Love is one of God's most important gifts to anyone, yet there are many misunderstandings about how to make love work in our families, friendships, marriages and dating relationships. In Loving People, best-selling author Dr. John Townsend shows you that love can actually be learned, and gives you the steps and tools to become skilled in love. Using his trademark stories and illustrations to flesh out the important principles, Dr. Townsend covers: receiving love connecting love healing love confronting love romantic love surrendering love Through his teaching, readers will discover - and start enjoying - the words, actions, and experiences of authentic love.
Author: Derren Brown Publisher: Random House ISBN: 1473561973 Category : Photography Languages : en Pages : 261
Book Description
____________ As well as being an incredible stage performer, a brilliant writer and a talented painter, Derren Brown is also a fantastic street photographer. Here, for the first time, is a selection of his work. As he writes of his passion: 'Street photography is a fitting refuge for those who look at life from a distance. It both sanctifies our remoteness (by offering the standpoint of the observer) and challenges it, insisting we approach with a spritely curiosity. It offers a safe route back into the world: the camera is an entry ticket to daunting social situations and extraordinary environments where we might otherwise feel entirely out of place. Suddenly we have a role: a reason to be present. And for those of us smitten by its appeal, it provides a means of fortifying and forgetting ourselves, while extending out into the world with a controlled compassion.'
Author: Mo O'Hara Publisher: Pan Macmillan ISBN: 1509836039 Category : Juvenile Fiction Languages : en Pages : 40
Book Description
A reassuring message for any child with an extended family . . . This little girl's family is huge! The only way to show how huge would be to draw a family tree. With a step-mum, a step-dad, four brothers and sisters, and a whole lot of grandparents, her family tree has a lot of branches – and a lot of people to love her. Mo O'Hara's warm and playful story will speak to any young child with an extended family. Accompanied by Ada Grey's charming illustrations, More People to Love Me is a gorgeous book which shows that families come in all shapes and sizes.
Author: James Meek Publisher: Canongate Books ISBN: 1847673759 Category : Fiction Languages : en Pages : 417
Book Description
1919, Siberia . . . Deep in the unforgiving landscape a town lies under military rule, awaiting the remorseless assault of Bolsheviks along the Trans-Siberian railway. One night a stranger, Samarin, appears from the woods with a tale of escape from an Arctic prison, insisting a cannibal is on his trail. Only Anna, a beautiful young widow, trusts his story. When a local shaman is found dead suspicion and terror engulf the isolated community, which harbours a secret of its own . . .
Author: Julia Child Publisher: Knopf ISBN: 0525658807 Category : Cooking Languages : en Pages : 161
Book Description
Perfect for home cooks, Julia fans, and anyone who simply loves to eat and drink—a delightful collection of the beloved chef and bestselling author’s words of wisdom on love, life, and, of course, food. "If you're afraid of butter, use cream." So decrees Julia Child, the legendary culinary authority and cookbook author who taught America how to cook—and how to eat. This delightful volume of quotations compiles some of Julia's most memorable lines on eating—"The only time to eat diet food is while you're waiting for the steak to cook"—on drinking, on life—"I think every woman should have a blowtorch"—on love, travel, France, and much more.
Author: Mom (Spirit) Publisher: Heartmath Llc ISBN: 9781879052055 Category : Body, Mind & Spirit Languages : en Pages : 194
Book Description
A powerful formula for living from the heart. "Read this book, but even more important, follow its principle", says Deepak Chopra, M.D. Lavishly illustrated, the book gives an expansive view of the world at this time in history, and why this challenging time on earth is so important and unique. It presents a treasure trove of simple ways to love yourself and others more effectively for genuine fulfillment and joy.
Author: Joshua Fields Millburn Publisher: Celadon Books ISBN: 1250236495 Category : Self-Help Languages : en Pages : 288
Book Description
**THE INSTANT NEW YORK TIMES BESTSELLER** "The Minimalists show you how to disconnect from our conditioned material state and reconnect to our true essence: love people and use things. This is not a book about how to live with less, but about how to live more deeply and more fully." —Jay Shetty, #1 New York Times bestselling author of Think Like a Monk AS SEEN ON THE NETFLIX DOCUMENTARIES MINIMALISM & LESS IS NOW How might your life be better with less? Imagine a life with less: less stuff, less clutter, less stress and debt and discontent—a life with fewer distractions. Now, imagine a life with more: more time, more meaningful relationships, more growth and contribution and contentment—a life of passion, unencumbered by the trappings of the chaotic world around you. What you’re imagining is an intentional life. And to get there, you’ll have to let go of some clutter that’s in the way. In Love People, Use Things, Joshua Fields Millburn and Ryan Nicodemus move past simple decluttering to show how minimalism makes room to reevaluate and heal the seven essential relationships in our lives: stuff, truth, self, money, values, creativity, and people. They use their own experiences—and those of the people they have met along the minimalist journey—to provide a template for how to live a fuller, more meaningful life. Because once you have less, you can make room for the right kind of more.
Author: Glen Coutinho
Author: Glen Coutinho
Author: Jeb Blount
Author: John Townsend
Author: Don Gabor
Author: Derren Brown
Author: Mo O'Hara
Author: James Meek
Author: Julia Child
Author: Mom (Spirit)
Author: Joshua Fields Millburn