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Author: Jonathan Mahler Publisher: DK Publishing (Dorling Kindersley) ISBN: Category : Business & Economics Languages : en Pages : 240
Book Description
When Lexus launched fifteen years ago, the idea of a Japanese brand that would compete fender to fender with Mercedes-Benz, BMW, and Cadillac seemed preposterous. But Lexus' first sedan shocked the world. The result of hundreds of prototypes, the work of more than 1,000 engineers, and some $1 billion, the Lexus LS 400 pioneered new ground.Within just a few years, Lexus had transformed itself from an unlikely outsider into one of the industry's leaders as it redefined the idea of the luxury vehicle while also building a dealer network that gave unprecedented attention to service. The Lexus Story describes the brand's rapid ascent-and its travails along the way. The Lexus Story is the first journalistic telling of the history of this extraordinary company. And it is the only account afforded full access to the designers, engineers, dealers, and company leaders who molded the cars and the brand.The Lexus Story takes readers deep inside the making of first-class automobiles, from the creative sparks kindled in Lexus' far-flung design studios to the engineering refinements that translate ideals of performance and luxury into steel, glass, and rubber. Designed to be both readable and visually welcoming with more than 200 full-color photographs, The Lexus Story is a compelling history of a world-class brand.
Author: Jonathan Mahler Publisher: DK Publishing (Dorling Kindersley) ISBN: Category : Business & Economics Languages : en Pages : 240
Book Description
When Lexus launched fifteen years ago, the idea of a Japanese brand that would compete fender to fender with Mercedes-Benz, BMW, and Cadillac seemed preposterous. But Lexus' first sedan shocked the world. The result of hundreds of prototypes, the work of more than 1,000 engineers, and some $1 billion, the Lexus LS 400 pioneered new ground.Within just a few years, Lexus had transformed itself from an unlikely outsider into one of the industry's leaders as it redefined the idea of the luxury vehicle while also building a dealer network that gave unprecedented attention to service. The Lexus Story describes the brand's rapid ascent-and its travails along the way. The Lexus Story is the first journalistic telling of the history of this extraordinary company. And it is the only account afforded full access to the designers, engineers, dealers, and company leaders who molded the cars and the brand.The Lexus Story takes readers deep inside the making of first-class automobiles, from the creative sparks kindled in Lexus' far-flung design studios to the engineering refinements that translate ideals of performance and luxury into steel, glass, and rubber. Designed to be both readable and visually welcoming with more than 200 full-color photographs, The Lexus Story is a compelling history of a world-class brand.
Author: Chester Dawson Publisher: John Wiley & Sons (Asia) Pte. Limited ISBN: Category : Business & Economics Languages : en Pages : 304
Book Description
A fascinating insight into how Toyota conceived, developed and launched its own luxury car brand - Lexus. This remarkable success story will explain how the Japanese giant went from zero to 25% share of the luxury car market in the space of only ten years.
Author: Thomas L. Friedman Publisher: HarperCollins UK ISBN: 0006551394 Category : Capitalism Languages : en Pages : 514
Book Description
An analysis of globalisation as an international system that today directly or indirectly influences the politics, environment, geopolitics and economics of virtually every country in the world.
Author: Chester Dawson Publisher: John Wiley & Sons ISBN: 0470828072 Category : Business & Economics Languages : en Pages : 333
Book Description
A behind-the-scenes look at Lexus’s surprising twenty-year success story—in a revised new edition In the 1980s, German brands BMW and Mercedes-Benz dominated the luxury car market and had little reason to fear competition from Japan. But in 1989, Toyota entered the market with the Lexus LS 400, a car that could compete with the Germans in every category but price—it was US$30,000 cheaper. Within two years, Lexus had overtaken Mercedes-Benz in the United States and made a stunning success of Toyota’s brave foray into the global luxury market. Lexus: The Relentless Pursuit reveals why Toyota decided to take on the German automakers and how the new brand won praise and success for its unparalleled quality, unforgettable advertising, and unprecedented customer service. From the first boardroom planning session to Lexus's entry into the mega-luxury supercar market, this is the complete and compelling story of one of the world's most admired brands. Includes a new Foreword by legendary designer Erwin Lui, an Afterword with updates since the first edition, and a new Coda by leading Japanese automotive journalist Hisao Inoue Covers the racetrack triumph—and tragedy—behind the new US$375,000 Lexus LFA supercar Offers important business lessons for brand managers and executives For car enthusiasts, business leaders, and anyone interested in branding and marketing, Lexus: The Relentless Pursuit offers an amazing story of excellence and innovation in the automotive industry.
Author: Lexus Grey Publisher: ISBN: 9781635559477 Category : Languages : en Pages :
Book Description
Aspen Wellington is whirling through life with the help of alcohol and one-night stands until she meets Remington Stone, a girl from the other side of the tracks. Somehow, Remington sees behind all Aspen's defenses, leading her on an unexpected journey of self-discovery. Remington is a badass, with a father in prison and a mother working two jobs. Aspen, a spoiled, popular cheerleader, isn't her type at all. Remington doesn't want to like her, but she can't seem to stop. Denna Ashford and Raleigh Hunter are Aspen's best friends. Denna is quick-witted but has temper issues. Raleigh is a genius with a difficult past who excels in everything. They're in love, but that doesn't mean their relationship is always perfect. On the cusp between high school and adulthood, all four face challenges in life and romance that they never expect. Each is dangerous without the love and loyalty that holds them together, but their love for each other just might be the thing to save them all.
Author: Russell Charles Leong Publisher: University of Washington Press ISBN: 0295802723 Category : Social Science Languages : en Pages : 181
Book Description
Russell Charles Leong shows an astonishing range in this new collection of stories. From struggling war refugees to monks, intellectuals to sex workers, his characters are both linked and separated by their experiences as modern Asians and Asian Americans. In styles ranging from naturalism to high-camp parody, Leong goes beneath stereotypes of immigrant and American-born Chinese, hustlers and academics, Buddhist priests and street people. Displacement and marginalization — and the search for love and liberation — are persistent themes. Leong’s people are set apart, by sexuality, by war, by AIDS, by family dislocations. From this vantage point on the outskirts of conventional life, they often see clearly the accommodations we make with identity and with desire. A young teen-ager, sold into prostitution to finance her brothers’ education, saves her hair trimmings to burn once a year in a temple ritual, the one part of her body that is under her own control. A documentary film producer, raised in a noisy Hong Kong family, marvels at the popular image of Asian Americans as a silenced minority. Traditional Chinese families struggle to come to terms with gay children and AIDS.
Author: George Saunders Publisher: A&C Black ISBN: 1408837358 Category : Fiction Languages : en Pages : 289
Book Description
The prize-winning, New York Times bestselling short story collection from the internationally bestselling author of Lincoln in the Bardo 'The best book you'll read this year' New York Times 'Dazzlingly surreal stories about a failing America' Sunday Times WINNER OF THE 2014 FOLIO PRIZE AND SHORTLISTED FOR THE NATIONAL BOOK AWARD 2013 George Saunders's most wryly hilarious and disturbing collection yet, Tenth of December illuminates human experience and explores figures lost in a labyrinth of troubling preoccupations. A family member recollects a backyard pole dressed for all occasions; Jeff faces horrifying ultimatums and the prospect of Darkenfloxx(TM) in some unusual drug trials; and Al Roosten hides his own internal monologue behind a winning smile that he hopes will make him popular. With dark visions of the future riffing against ghosts of the past and the ever-settling present, this collection sings with astonishing charm and intensity.
Author: Carl Sewell Publisher: Crown Currency ISBN: 0307567311 Category : Business & Economics Languages : en Pages : 241
Book Description
In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including: • Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. • No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them? • Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.
Author: Jonathan Mahler
Author: Jonathan Mahler
Author: Chester Dawson
Author: Thomas L. Friedman
Author: Chester Dawson
Author: Lexus Grey
Author: Ron Wakefield
Author: Russell Charles Leong
Author: George Saunders
Author: Carl Sewell
Author: Toyota Motor Corporation