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Author: Richard L. MacInnes Publisher: ISBN: 9781576811108 Category : Total quality management Languages : en Pages : 0
Book Description
This brand new version of our original Lean Enterprise Memory Jogger applies lean concepts to both services and transactional organizations. Answer this... would your customers "without question" recommend your service to friends or associates? The Lean Enterprise Memory Jogger for Service holds the key to helping you achieve superior service levels, efficiently and effectively; while retaining desirable customers and attracting new ones. Industry has learned that traditional lean manufacturing approaches when applied to the service environment can have disastrous results. Service is not manufacturing! But service delivery does require associated resources of people, technology, methods, facilities, equipment, and so on, to be designed to meet the seemingly unpredictable demands of customers.
Author: Richard L. MacInnes Publisher: ISBN: 9781576811108 Category : Total quality management Languages : en Pages : 0
Book Description
This brand new version of our original Lean Enterprise Memory Jogger applies lean concepts to both services and transactional organizations. Answer this... would your customers "without question" recommend your service to friends or associates? The Lean Enterprise Memory Jogger for Service holds the key to helping you achieve superior service levels, efficiently and effectively; while retaining desirable customers and attracting new ones. Industry has learned that traditional lean manufacturing approaches when applied to the service environment can have disastrous results. Service is not manufacturing! But service delivery does require associated resources of people, technology, methods, facilities, equipment, and so on, to be designed to meet the seemingly unpredictable demands of customers.
Author: Richard L. MacInnes Publisher: Goal/QPC ISBN: 9781576810620 Category : Business & Economics Languages : en Pages : 0
Book Description
Answer this... would your customers "without question" recommend your service to friends or associates? The Lean Enterprise Memory Jogger for Service holds the key to helping you achieve superior service levels, efficiently and effectively; while retaining desirable customers and attracting new ones. Industry has learned that traditional lean manufacturing approaches when applied to the service environment can have disastrous results. Service is not manufacturing! But service delivery does require associated resources of people, technology, methods, facilities, equipment, and so on, to be designed to meet the seemingly unpredictable demands of customers.
Author: Richard L. MacInnes Publisher: Goal/QPC ISBN: Category : Business & Economics Languages : en Pages : 180
Book Description
Competitiveness in the New Economy demands streamlined operations and a total organizational effort to more quickly improve bottom-line performance from shop floor to boardroom. The Lean Enterprise Memory Jogger provides quick access to lean principles and practices with comprehensive ?how-to-do-it? guidance on: the goals of the Lean Enterprise, visual management, error proofing, the Kanban System, lean metrics, and more. Introduction to Lean Concepts The Goals of the Lean Enterprise Visual Management Mapping the Value Stream Error Proofing Quick Changeover Standard Operations One-Piece Flow The Kanban System Lean Metrics Total Productive Maintenance A Lean Glossary
Author: Rich L. MacInnes Publisher: Goal/QPC ISBN: 9781576811528 Category : Business & Economics Languages : en Pages : 260
Book Description
The Lean Memory JoggerTM for Healthcare is designed for you to use as a convenient and quick reference guide on the job or on the go. Our What is it? Why use it? and How do I do it? format is crucial for understanding and retention of the tools. Put your finger on any individual tool within seconds! Use this guide as part of a self-study program or as a reference before, during, and after your training to learn the different types of tools and their uses.
Author: Dennis McCarthy Publisher: Elsevier ISBN: 0080478913 Category : Technology & Engineering Languages : en Pages : 213
Book Description
Merging the benefits of two well-known methodolgies, Lean Thinking and Total Productive Maintenance, Lean TPM shows how to secure increased manufacturing efficiency.Based on their experienc of working with organisations that have successfully achieved outstanding performance, McCarthy and Rich provide the tools and techniques that convert strategic vision into practical reality. Lean TPM accelerates the benefits of continuous improvement activities within any manufacturing environment by challenging wasteful working practices, releasing the potential of the workforce, targeting effectiveness and making processes work as planned. * Unites world-class manufacturing, Lean Thinking and Total Productive Maintenance (TPM)* Shows how to achieve zero breakdowns* Optimises processes to deliver performance and new products efficiently* Delivers benefit from continuous improvement activities quicklyLean TPM provides a single change agenda for organisations. It will help to develop robust supply chain relationships and to optimise the value generating process. Supported by an integrated route map and comprehensive benchmark data, this book enables engineers, technicians and managers to explore this potent technique fully. * Unites the concepts of world-class manufacturing, Lean and TPM.* Shows how to accelerate the benefits gained from continuous improvement activities.* Includes an integrated route map for Lean TPM, including benchmark data.
Author: Debashis Sarkar Publisher: Quality Press (Company) ISBN: 9780873896771 Category : Industrial management Languages : en Pages : 0
Book Description
?5S is a simple and immensely practical approach to quality improvement which, when implemented effectively, can transform the fabric of a company. Traditionally used in manufacturing companies for little more than housekeeping, its latent power has yet to be leveraged by service companies. Author Debashis Sarkar has pioneered a blueprint for 5S implementation that can take service organizations to greater heights. The principles can also be applied to offices, education institutes, hospitals, and also manufacturing companies who wish to adopt 5S to its full potential. Immensely practical and hands-on, this book is based on the author's experience in catalyzing an enterprise-wide 5S implementation in India's largest private sector bank, spread across more than 700 locations not only in India but also in places such as Canada, Singapore, Dubai, and London. This change initiative touched more than 15,000 people and had the involvement of employees across all levels of the organization. The book is based on all that he applied and learnt during this massive roll out. 5S can be converted to a management practice when implemented as a change initiative involving the organization at all levels, from the CEO to the process associate. Implementation requires an all-encompassing workplace system comprising structure, people, processes, practices, and infrastructure. Such a holistic implementation moves 5S away from being just another methodology and to an intervention that can change the hearts and minds of the employees, irrespective of the state of maturity of the organization in improvements.
Author: Eyob, Ephrem Publisher: IGI Global ISBN: 1466602473 Category : Business & Economics Languages : en Pages : 336
Book Description
"This book provides insights and supports executives, middle managers and practitioners concerned with the management of supply chain with expertise, knowledge, information and organizational management development in different types of industries"--Provided by publisher.
Author: Management Association, Information Resources Publisher: IGI Global ISBN: 1466626755 Category : Business & Economics Languages : en Pages : 1880
Book Description
In order to keep up with the constant changes in technology, business have adopted supply chain management to improve competitive strategies on a strategic and operational level. Supply Chain Management: Concepts, Methodologies, Tools, and Applications is a reference collection which highlights the major concepts and issues in the application and advancement of supply chain management. Including research from leading scholars, this resource will be useful for academics, students, and practitioners interested in the continuous study of supply chain management and its influences.
Author: Richard L. MacInnes
Author: Richard L. MacInnes
Author: Richard L. MacInnes
Author: Richard L. Macinnes
Author: Goal/qpc
Author: Richard L. MacInnes
Author: Rich L. MacInnes
Author: Dennis McCarthy
Author: Debashis Sarkar
Author: Eyob, Ephrem
Author: Management Association, Information Resources